Agentforce Service
Salesforce, Inc.Reviews from AWS customer
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Excellent 360 view of Customer Service
What do you like best about the product?
The ability to keep track of all customer service activity regardless of channel.
What do you dislike about the product?
There is nothing I dislike. Everything is awesome
What problems is the product solving and how is that benefiting you?
One repository for all Client support with analytics that allow management to track the customer service department.
Clunky and Aging
What do you like best about the product?
The fact that it's optimized with a database in such as way as to find answers quickly.
What do you dislike about the product?
The clunkiness of the platform makes quickly switching customers or users a huge pain.
What problems is the product solving and how is that benefiting you?
Helping users.
Great ptoduct
What do you like best about the product?
The use of being sble to contact people from text as I’m working on the same file.
What do you dislike about the product?
Not much sometimes it spins and locks up but thats only once and a wile.
What problems is the product solving and how is that benefiting you?
The ability to work with a customer and there account all in one program.
Best Database App for Helpdesks
What do you like best about the product?
The ability to create separate databases within the same company for different departments to access different information.
What do you dislike about the product?
I have not encountered any major problems using this software.
What problems is the product solving and how is that benefiting you?
Utilizing the search functions within Salesforce to retrieve customer data to verify their identity and provide account information to them as requested.
Easy to use
What do you like best about the product?
Easy to move around the site. No major issues to deal with.
What do you dislike about the product?
There is nothing that I dislike about this software.
What problems is the product solving and how is that benefiting you?
Easier to contact customers and message other staff members within our organization.
Excellent Support and the technology
What do you like best about the product?
Their solution is very good. They have dynamic knowledge base, easy API Integration, Social media integration, live web chat support, good dashboard, workflow and approval automation. All these are the basic needs for any business that requires customer support.
What do you dislike about the product?
Their price is higher as compared to other platforms. My package is Lightning Essentials and for this they are currently charging around $25/user per month. I am receiving their bill on the yearly basis but they are not providing any promotional code or discount in that.
What problems is the product solving and how is that benefiting you?
I am using that for multilingual support and their mobile app integration. They have predefined APIs that are easy to integrate into various platforms.
Recommendations to others considering the product:
Just recommendation is to lower their prices seeing the market competition and to simplify their rules assignment engine.
Salesforce review
What do you like best about the product?
ability to contact someone when needed and to chat someone with an issue
What do you dislike about the product?
not modern look, many steps, can be confusing for 1st time users
What problems is the product solving and how is that benefiting you?
tracking messages, documents, conversations
Recommendations to others considering the product:
shadow other users, hands on experience, learning the shortcuts and how to navigate through the product
Salesforce LiveMessage has endless bugs
What do you like best about the product?
Salesforce LiveMessage automatically links a text (SMS) conversation to accounts in the CRM. LiveMessage also allows us to send automatic SMS reminders to customers/clients.
What do you dislike about the product?
Salesforce LiveMessage requires constant troubleshooting and de-bugging. It took months to get the chats to route to the correct representative. Messages do not have timestamps. Chats disappear and do not log correctly. You must "End LiveMessage" in order to keep your dashboard clean. The dashboard is clunky and seems outdated. Notifications don't make sense. It is difficult to sift through tabs on the dashboard to find the correct conversation.
What problems is the product solving and how is that benefiting you?
Salesforce LiveMessage allows us to contact our clients using a means other than Email and Phone. It also allows us to send automatic text (SMS) reminders.
Recommendations to others considering the product:
LiveMessage is a huge headache. Do not recommend.
Really good and smooth.
What do you like best about the product?
I like that all of Salesforce is in one place and with the service cloud, we can really help our customers.
What do you dislike about the product?
It can be a little confusing. There is a lot to learn and know.
What problems is the product solving and how is that benefiting you?
We are solving customer's problems with the service cloud and making sure they are being taken care of and that our business is organized. The benefits is the time saved.
Helps customer service!
What do you like best about the product?
I like everything it can do far as resolution and agent productivity. It really makes keeping customer data and sales all in one place to help with the process
What do you dislike about the product?
I can't say there is anything that I do not like about it yet! I would keep using this product
What problems is the product solving and how is that benefiting you?
Just the overall smoothness of the Salesforce service, it really makes my job a but easier. I like how easy it is to use.I would like to hear how others are enjoying it also.
Recommendations to others considering the product:
I would def stick with this and continue to use this product
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