Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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External reviews are not included in the AWS star rating for the product.
SalesForce is the BEST.
What do you like best about the product?
SalesForce is a must need for all companies - IT related or not. I use it for the beginning stages of sales, sales processes, and project management. It's completely customizable and fits every need you could have.
What do you dislike about the product?
SalesForce can look outdated - regardless of whether or not you updated to the newest version, Lightning.
What problems is the product solving and how is that benefiting you?
That not only are we able to use it for Sales (which is what I believe most people use it for) but also Project Management.
Great Experience
What do you like best about the product?
It has a very smooth learning curve. And it covers most of the social media channels so its very easy to keep track of clients across different channels. It also makes it easy to correlate client cases although this needs more work.
What do you dislike about the product?
The software is a bit on the slower side and you need the patience to wait for things to get updated. The approval workflow is buggy and hard to use.
What problems is the product solving and how is that benefiting you?
We are using it as our primary client interaction platform and handle all client cases via Service Cloud.
For a sales based profession there is no substitute
What do you like best about the product?
The different types of data that I can get and as well as adding and removing unnecessary functions.
What do you dislike about the product?
Can have a steep learning curve at times
What problems is the product solving and how is that benefiting you?
Client Management and organization are the key features
If only I could copy/paste images
What do you like best about the product?
Lots of integrations, dashboards, flexibility
What do you dislike about the product?
I can't copy/paste images, which is a serious pain
What problems is the product solving and how is that benefiting you?
work order ticketing system
Self Service for Salesforce users
What do you like best about the product?
Look and feel of the lightning experience is much more modern. I like the spring 18 release features around deflection of self service cases
What do you dislike about the product?
Using Apex code and previous versions were not so flexible.
What problems is the product solving and how is that benefiting you?
Decrease cost of customer interactions by offering self service
Recommendations to others considering the product:
Make sure you have a web developemnt person on staff if you plan on doing a lot of pixel perfect styling to be inline with corporate style guides.
It's convenient, but can be slow.
What do you like best about the product?
I like the platform. It is easy to pick up and use.
What do you dislike about the product?
Sometimes the app can be slow to load. asdflkjfnaslkdnfl alsknf fasdf asdf asdf asdf asdf asdf asdf sadf
What problems is the product solving and how is that benefiting you?
Making sales in the field is easy with it. It helps make things easy.
Recommendations to others considering the product:
I recommend using salesforce if you want something convenient where is is all in one place.
Excellent CRM with extraordinary features
What do you like best about the product?
Its flexibility to import and export data and the features of creating graphs of sales trends
What do you dislike about the product?
CRM loading time is little bit slow when compared to some other CRM
What problems is the product solving and how is that benefiting you?
Leads import and export and also checking sales trends and updating the level of sales leads
Salesforce
What do you like best about the product?
Running reports using various filters. Lightening version is good.
What do you dislike about the product?
I need more training. Nothing to complain about.
What problems is the product solving and how is that benefiting you?
Organizing data, clean up, doing analysis and data management.
Recommendations to others considering the product:
Get training
Nice CRM, good for team reporting
What do you like best about the product?
The reporting out of Salesforce is by far superior to any other CRM I've used, due to both account management and ticketing resting in the same tool Salesforce gives us a competitive advantage.
What do you dislike about the product?
Cost, due to Salesforce name the software automatically cost 3x more, plus unless you have a Salesforce Admin/Developer internally the cost to implement can be astronomic.
What problems is the product solving and how is that benefiting you?
Consolidating Acct Management and Ticketing into a single dashboard is incredibly useful in order to drive speed to resolution.
Complicated but rewarding
What do you like best about the product?
I really like the ability to better customize the integrations and the way we use it to our needs
What do you dislike about the product?
I wish that the views in lightning and classic were a little more aligned, I feel like when I switch I am looking at an entirely different thing even though it is all the same page in 2 views.
What problems is the product solving and how is that benefiting you?
All Customer cases come through sales force and then another queue is used by our help deskteam for cases opened by us.
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