Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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Really good and smooth.
What do you like best about the product?
I like that all of Salesforce is in one place and with the service cloud, we can really help our customers.
What do you dislike about the product?
It can be a little confusing. There is a lot to learn and know.
What problems is the product solving and how is that benefiting you?
We are solving customer's problems with the service cloud and making sure they are being taken care of and that our business is organized. The benefits is the time saved.
Helps customer service!
What do you like best about the product?
I like everything it can do far as resolution and agent productivity. It really makes keeping customer data and sales all in one place to help with the process
What do you dislike about the product?
I can't say there is anything that I do not like about it yet! I would keep using this product
What problems is the product solving and how is that benefiting you?
Just the overall smoothness of the Salesforce service, it really makes my job a but easier. I like how easy it is to use.I would like to hear how others are enjoying it also.
Recommendations to others considering the product:
I would def stick with this and continue to use this product
Salesforce is convenient and easy to use.
What do you like best about the product?
Salesforce holds all account information in one location.
What do you dislike about the product?
When first learning how to use salesforce is was hard to understand the projects section.
What problems is the product solving and how is that benefiting you?
It allows multiple employees to see all communication with the client.
Easy interface, somewhat glitchy
What do you like best about the product?
Fairly easy to navigate, organized, and easy to teach others to use
What do you dislike about the product?
Can get very glitchy, and I have to close the program and clear cache and cookies fairly often to get it to work properly.
What problems is the product solving and how is that benefiting you?
Use salesforce to solve customer issues.
User friendly
What do you like best about the product?
Problem specific, easy to navigate, easy to build reports and dashboards
What do you dislike about the product?
Restrictions on users vs group capabilities, one way feed of data
What problems is the product solving and how is that benefiting you?
Customer service
User friendly
What do you like best about the product?
It connects and synchronize to SAP system and most of all it improves customer service, Greater efficiency for multiple teams and Improved Analytical Data and Reporting.
What do you dislike about the product?
It’s too customizable – In an ever-changing world, constants can be a good thing. I’ve seen too many people make monthly changes to their Salesforce structure because they think of something differently. While its great you can do this, it can effect the ability to analyze data overtime.
What problems is the product solving and how is that benefiting you?
Access to their file is even more convenient than before due to the cloud, so no matter who it is that is helping the customer in question, they’ll have the same actionable data instantly available. This will result in less wasted time for clients and employees
Salesforce CRM - Best CRM Platform
What do you like best about the product?
75% test coverage must be achieved
More plug and play
Most things are easily configurable.
More plug and play
Most things are easily configurable.
What do you dislike about the product?
Some configuration settings are hard to configure
Comparatively expensive.
Comparatively expensive.
What problems is the product solving and how is that benefiting you?
University student records management
Banking solutions
Banking solutions
Recommendations to others considering the product:
Platform as a service
merely 5% apex code, almost everything is configurable.
Little expensive though.
merely 5% apex code, almost everything is configurable.
Little expensive though.
Not very user friendly, but gets the job done!
What do you like best about the product?
I like that there are a lot of features and it's very easy to upload your recipient list.
What do you dislike about the product?
When actually formatting the email to send to client, it is super hard to format. There are a lot of different features that you can use, but it is very confusing and not very user friendly.
What problems is the product solving and how is that benefiting you?
We are using this program to send emails to our clients and have realized it is easier to use than our normal program because you can upload the recipient file directly to the email.
Recommendations to others considering the product:
I was trained how to use this program from an internal staff member, so maybe there is a better way to train others by utilizing the company's customer support team. It would be nice if you could chat with someone directly from the program right when you are using the program for better assistance!
Great Customization
What do you like best about the product?
SalesForce allows to you to customize their platform in ways that will be suit your needs. Between custom development and apps available on their appexchange you can really do a lot with this tool.
What do you dislike about the product?
The learning curve for SalesForce can be quite steep. Fortunately, there is a wealth of resources available. And if you run in to an issue/problem chances are there is forum that has already dealt with it showing a workaround.
What problems is the product solving and how is that benefiting you?
Case handling a customer relationship management
Salesforce
What do you like best about the product?
I like the way salesforce integrates with my outlook and provides me update on activities that are planned.
What do you dislike about the product?
It is not very user friendly for moving and managing quotes prepared.
What problems is the product solving and how is that benefiting you?
1. Tracking my activity log
2. Using metrics to identify and pursue an opportunity
2. Using metrics to identify and pursue an opportunity
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