Agentforce Service
Salesforce, Inc.Reviews from AWS customer
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Good for centering different departments
What do you like best about the product?
It's easy to communicate among groups. It's kind of like a social media platform for your company
What do you dislike about the product?
While you can get it on mobile devices, it depends on wifi so poor signals may cause disruption in communication.
What problems is the product solving and how is that benefiting you?
We use it as a way to track and communicate guest requests and issues, chat with guests, and chat with associates. We also use it to place work orders to our engineering department.
Recommendations to others considering the product:
It's great especially if you have different properties or locations that you want to record data from. It's mobile capabilities also make it great for any associates that are on the go and may not always have a computer present.
Pioneer of the Cloud
What do you like best about the product?
Salesforce can be integrated with multiple systems. This gives us an enhanced visibility to each system and users can review the work. The best part of it being that if a team member has been moved to a different team, all access related actions can be handled by clicks and settings and no extra maintenance efforts are required.
What do you dislike about the product?
The organization wide limits are a drawback. The multi-tenant architecture has ensured that all systems are running with the same limits . While this is accurate to the usability prospective, with high grade enhancements, some legacy systems cannot be integrated or moved here because of the limits that Salesforce has in place.
What problems is the product solving and how is that benefiting you?
With the current markets and systems, Salesforce has a foot in almost all business solutions. Salesforce service and Sales cloud being connected to each other, we have multiple solutions for almost all the requirements including CPQ. This plays major role in all verticals like Banking, Finance, Healthcare, Telco, high grade Machines.
The ease of doing business with the next level AI on the new Salesforce Eisenstein and Wave Analytics bundled with the CPQ solutions that Salesforce has brought in, it no wonder that Salesforce is indeed the leader in the cloud platforms.
With the expanse of its reach across the platforms and users, may it be Sales, Service, Interns learning for the first time or even analytics for any government agency, Salesforce has something for everyone.
The ease of doing business with the next level AI on the new Salesforce Eisenstein and Wave Analytics bundled with the CPQ solutions that Salesforce has brought in, it no wonder that Salesforce is indeed the leader in the cloud platforms.
With the expanse of its reach across the platforms and users, may it be Sales, Service, Interns learning for the first time or even analytics for any government agency, Salesforce has something for everyone.
Recommendations to others considering the product:
Ensure to understand the organizations limits before investing in the technology. Salesforce would be a good choice for operations ranging from Mid to
Salesforce Review
What do you like best about the product?
This is a great tool out of the box and can be customize to fix your need, Salesforce provide best training to end users
What do you dislike about the product?
Salesforce deployment from sandbox into production might be a pain when you have a large customize systgem.
What problems is the product solving and how is that benefiting you?
My company have migrate 27 legacy system into salesforce. we have consolidated all the user into the cloud
A great options for customer centric companies.
What do you like best about the product?
It's so customizable to our companies needs regarding assisting customers and keeping their information in order.
What do you dislike about the product?
It doesn't have a great UI and could be a bit more user friendly
What problems is the product solving and how is that benefiting you?
Customer service and customer management.
Recommendations to others considering the product:
It's worth a shot!
SalesFORCE
What do you like best about the product?
It has a tons of information of any kind
What do you dislike about the product?
Usability is not seamless or easy. Have to click around too much to find what you want.
What problems is the product solving and how is that benefiting you?
Having a one stop shop with EVERYTHING you need is a plus. Just have to know where and how to look.
CRM Corporate
What do you like best about the product?
I love that I am able to build and export reports with my personal filters.
What do you dislike about the product?
I don't like that when making calls that I have to manual report them to when I use other programs such as RingDNA.f
What problems is the product solving and how is that benefiting you?
I have not really had to address any business problems as of yet.
Soon everyone will be using Salesforce
What do you like best about the product?
Versatility. There are so many beneficial functions of Salesforce that make it a solution to many things in one.
What do you dislike about the product?
Takes a bit of a learning curve because there is SO much going on.
What problems is the product solving and how is that benefiting you?
service requests/tickets, emails, templates, reporting & tracking
Recommendations to others considering the product:
Create a knowledge base of best practices and tips to help ease the learning curve
Complex interface. Customizable options galore, well rounded software. Cloud is top k notch
What do you like best about the product?
Cloud service options and reliability. The options you can make and create are amazing. Maybe a. Little too much for beginners. You should have no issue with what options you need and the availability that Salesforce creates.
What do you dislike about the product?
The pricing is a little high.
Too many options.. Its great to be able to fully customize what you use and what you see, yet I can get lost in this. I end up doing circles, getting lost and distracted by the oh so many things that are visually distracting me.
Too many options.. Its great to be able to fully customize what you use and what you see, yet I can get lost in this. I end up doing circles, getting lost and distracted by the oh so many things that are visually distracting me.
What problems is the product solving and how is that benefiting you?
None at this time, I chose to go another route with my cloud service. I thought Salesforce would have been great for my business, I had used it with another company prior to my personal business use. Yet, when I established Salesforce in my own way, I was thrown off and lost most of the time. I would get frustrated and end ip quitting. Just to return to this head ache Salesforce created for me, later.
Recommendations to others considering the product:
Too much going on at once.
Maybe consider adjusting the user friendly issue.
I adapt to software quickly, yet I struggle with this one.
Maybe consider adjusting the user friendly issue.
I adapt to software quickly, yet I struggle with this one.
Very intuitive and easy-to-use CS console for our agents
What do you like best about the product?
Intuitive and easy-to-use interface
Smooth customer service abilities with Live Chat and Social Media Customer Service (helps us to be where the customer is)
Smooth customer service abilities with Live Chat and Social Media Customer Service (helps us to be where the customer is)
What do you dislike about the product?
Incremental development is a task which takes time, especially with multiple environments and multiple testing scenarios.
Affects speed-to-deploy
Einstein AI tool works only when all the data is within Salesforce. That has affected our speed to launch AI capabilities as it does not let us connect to syndicated external data sources using public APIs
Affects speed-to-deploy
Einstein AI tool works only when all the data is within Salesforce. That has affected our speed to launch AI capabilities as it does not let us connect to syndicated external data sources using public APIs
What problems is the product solving and how is that benefiting you?
Allow customers to start an incident online and have an agent work directly with them
Set the foundation for our go fwd technology CRM
Bring in AI capabilities with the Einstein platform
Set the foundation for our go fwd technology CRM
Bring in AI capabilities with the Einstein platform
Recommendations to others considering the product:
Please keep a detailed eye on the use-cases you are trying to solve, what level of data integration will be needed.
Works well
What do you like best about the product?
I like how it allows you to synchronize calendars, contacts, emails and tasks
What do you dislike about the product?
I personally didnt find anything that I dislikes
What problems is the product solving and how is that benefiting you?
N/a
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