Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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Salesforce is super slow
What do you like best about the product?
It's a necessary software that we have to use. I need it to manage my daily tasks and monitor my team members. I also need it to keep track of clients etc. It allows me to organize my cases and keep records
What do you dislike about the product?
I really hate how long it takes to load. It is super slow and buggy most of the time. Sometimes it takes three minutes for a page to load, like my action needed and it takes forever to upload images.
What problems is the product solving and how is that benefiting you?
We solve the problem of not being able to keep track of clients and keep records. We keep clients happier and it helps us to keep track of issues and allow product and developers to know about issues.
Recommendations to others considering the product:
Be patient
Seems to work for a large company
What do you like best about the product?
our employees can log their issue quickly
What do you dislike about the product?
the cloud has had some issues with registering tickets
What problems is the product solving and how is that benefiting you?
provides a central location for field works to submit any IT or service issues
The best support tool for anyone using Salesforce.
What do you like best about the product?
For me, the most important feature is the ability to organize support cases in any way I need to. Additionally, tying in with our client accounts keeps everything in one place.
What do you dislike about the product?
I like the "old" Salesforce look better anyway. It had more options readily available without having to navigate through menus. I feel the same way with Service Cloud. Wish I had more actions on the page at once.
What problems is the product solving and how is that benefiting you?
If an employee is out for the day, or leaves permanently, Service Cloud holds all the information we need to pick up where the employs left off. This couldn't be more valuable.
Recommendations to others considering the product:
Organization is key! Just like Salesforce, it can get really messy, really quickly. Set it up right the first time and ensure your customer information is appearing in the right place and being tracked the way you need it to.
great product and easy to use
What do you like best about the product?
Full window view of all assets, cases and prospects that are in the works
What do you dislike about the product?
too many tabs and customized features available. takes some time to learn how to fully use the product to do what you need it to do in a support role.
What problems is the product solving and how is that benefiting you?
easier ITSM solution
Salesforce is a helpful tool for my company in managing customers and cases and other information.
What do you like best about the product?
I like how salesforce can integrate into a number of other products.
What do you dislike about the product?
I don't like their Incontact integration and find it pretty buggy.
What problems is the product solving and how is that benefiting you?
I used salesforce to manage case and customer information as well as to look up knowledge from past cases.
Recommendations to others considering the product:
Salesforce is helpful, but complex so youtube will be your best friend if you are just getting started.
Review - Salesforce Service Cloud
What do you like best about the product?
Service Cloud has been a mainstay in your customer interaction solution that provides robust case management tools, ease of use for both customer-facing & end user agents & highly organized KB (knowledge base).
What do you dislike about the product?
Occasionally, our team does experience hiccups when switching between desktop & mobile. Overall scalability is above average for general use cases.
What problems is the product solving and how is that benefiting you?
General CRM solutions with emphasis on improving quality of customer-facing relationships.
Great product
What do you like best about the product?
Used this product in my last role. Was great from comms stand point.
What do you dislike about the product?
Honestly, this was the one thing that I didn't have issues with.
What problems is the product solving and how is that benefiting you?
I was solving comms problems. Great tool over all.
Recommendations to others considering the product:
Definitely helpful - totally recommend this product.
Flexible and user friendly
What do you like best about the product?
Easy to use, lots of features with UI and ability to customize based on business needs
What do you dislike about the product?
Price point and the initial setup can be cumbersome
What problems is the product solving and how is that benefiting you?
We had implemented SF as a one stop solution to address our call center needs
Recommendations to others considering the product:
Best cloud solution to cater to the needs of any business
Solid Solution for Our IT Help Desk and Support Areas
What do you like best about the product?
Enables our customers to access knowledge and answer many issues on their own, but when they can't it provides a great platform for tracking cases and communicating with clients on the status of their issues.
What do you dislike about the product?
It was a bit of a challenge getting it setup to flow the way we needed it, but with custom tweaks, we have been able to integrate it with our processes and systems to provide a reliable method for our support communications.
What problems is the product solving and how is that benefiting you?
The knowledge base has provided self-help options that have resulted in a remarkable decrease in the number of "trivial" help desk cases and calls that we used to have.
Well supported tool
What do you like best about the product?
It is an easy way to address customer support and built in feature lets us easily manage and creative follow up with the tickets.
Also has auto-case creation mechanisms and auto- email generation mechanisms which makes things very easy.
Also has auto-case creation mechanisms and auto- email generation mechanisms which makes things very easy.
What do you dislike about the product?
Eventhough it is a best support tool, it is a bit complicated to learn and understand. There are few third party tools which is bit easy to use for small-scale businesses and they can be integrated with salesforce also. So it would be better if the case management process is made little more simple.
What problems is the product solving and how is that benefiting you?
It helps a lot in case creation, and assigning tickets based on priority, also it sends automatic emails and the very best part is it is connected with other objects. So it helps in finding all the cases related to a particular object.
Recommendations to others considering the product:
Go for it! I will definately recommend to others, this will enhance your productivity as well as good communications with the customers.
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