Agentforce Service
Salesforce, Inc.Reviews from AWS customer
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Great for HelpDesk
What do you like best about the product?
The great thing about using Salesforce for HelpDesk is the tickets are created and generated to better help resolve client issues. You assign the account and contact information and create an addressbook of data. You are also tracking problems that your clients have had along with the resolution to close the case
What do you dislike about the product?
One things I don't like is that you are able to create different views of your tickets but the way to create the different views aren't quite intuitive. The canned views are good that the site comes with however I wish that it was easier to make custom views
What problems is the product solving and how is that benefiting you?
We manage a database and what we are doing is allowing customers to create help tickets through a portal or they are able to email the issue to our email address. We need to track KPI's by storing this information and also track what kind of issues our clients are having. These are really great in the long run.
Recommendations to others considering the product:
Great tool for ticket creation and tracking.
Service Cloud Review
What do you like best about the product?
Easy to understand and usable User interface
What do you dislike about the product?
Certain limitations of salesforce like Governor limits
What problems is the product solving and how is that benefiting you?
Salesforce Service cloud is used to run the business of the Service Central team like Manage client information, Service Request handling for Insurance products etc.
Volunteer Management
What do you like best about the product?
Salesforce is really customizable. We use it for both speaking engagements, customers, and volunteers. I personally use it to manage volunteer information and keep track of events. We also use it for HR activities, like requesting vacation days or entering in time off.
What do you dislike about the product?
Information is not always translated into Google cloud. The two programs don't always 'talk' to each other. Also, the recent items can be confusing and doesn't update all the time.
What problems is the product solving and how is that benefiting you?
Event management, volunteer management, and sales management. One thing I personally love is that if someone is editing a profile at the same time as me, it does not interfere with my work.
Recommendations to others considering the product:
There's no harm in trying, and since you can edit and customize so many things, I think it'd be difficult to find an industry that wouldn't benefit from it.
SFDC Service Cloud
What do you like best about the product?
Easy to use and is in the cloud making deployments quick and easy
What do you dislike about the product?
When you have heavy integrations to other systems and lots of 3rd party apps it can be challenging to keep up with proper testing of each release
What problems is the product solving and how is that benefiting you?
Enable customers to log in to a community full of knowledge articles and forums along with viewing all case data
Comprehensive service
What do you like best about the product?
I enjoyed the easy integration with existing products
What do you dislike about the product?
Interface could have been a little more intuitive
What problems is the product solving and how is that benefiting you?
CRM management within a growing company
Sales force use for customer relationship and onboarding
What do you like best about the product?
Performance and ease of use. Help desk find it easy to use
What do you dislike about the product?
some custom requirements are not easy to add
What problems is the product solving and how is that benefiting you?
customer onboarding
Excellent CRM Tool
What do you like best about the product?
The cloud feature and live interaction features.
What do you dislike about the product?
It is very expensive for Small and Medium sized enterprises.
What problems is the product solving and how is that benefiting you?
Provide customer support to the customers.
Support team Member Use of Service Cloud
What do you like best about the product?
I like the data management features of Service cloud, and the ability to pull reports.
What do you dislike about the product?
I dislike how cases open up in new threads
What problems is the product solving and how is that benefiting you?
Organization and Support team management of cases.
Classic Version Much Superior
What do you like best about the product?
I enjoy being able to switch back to the classic version of the website. It's much easier to navigate.
What do you dislike about the product?
I've only used this system for a few months, but I've had no negative experiences.
What problems is the product solving and how is that benefiting you?
Being able to update accounts and upload important contracts.
system works great.
What do you like best about the product?
i like it because it works and talks to our other systems, if a customer calls in it recognizes the number and pulls all his info up on the screen so we can assist him a lot faster then asking a bunch of questions.
What do you dislike about the product?
I really have not discovered anything at this time that I do not like.
What problems is the product solving and how is that benefiting you?
we run a remanufacturing plant, if a customer calls in with a problem we are here to assist them with parts to fix the unit or we send out a replacement.
Recommendations to others considering the product:
this system is great, you can customize this to work for many asspects of a business, we have sales and product support and a cores team along with our failure analisys department that all can work from one ticket in the system. our customers are also on the ticket so they can see the steps of the claims and be informed.
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