Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Provide Support From Anywhere and Keep Track of Customers
What do you like best about the product?
Service Cloud supports mobility to our agents even when they are remote. This allows them to receive service requests and provide strong customer support from anywhere. The Service Cloud Console works great with our agents and can manage all active cases. There is a communities tool where customers can use forums and there are other self-service capabilities. Other capabilities include a Knowledge module, where both agents and customers alike can search for the answers they need
What do you dislike about the product?
Strong reporting data needs to be done from an administrative module. Reporting can be more complex than some other similar software. The reporting is done through a spreadsheet presentation in the basic form. You can also create some more useful graphs and charts but that requires updated training. unless you receive training for creating dynamic charts and more robust content.
What problems is the product solving and how is that benefiting you?
Marketing Cloud and Commerce Cloud, solve a significant issue for our business. These two modules have improved our sales features and service functionality very efficiently. The software has helped us establish better relationship with customers and sellers.We also are able to handle much larger amounts of incoming and outgoing emails. We were able to customize and create better solutions for our support teams.
Recommendations to others considering the product:
I have used other CRM systems and they just don't stack up to Sales Force.. The cost per user per month is nominal and one sale unmissed would pay for the program for years and years. This software is very strong in the SaaS and CRM solutions.There are other vendors that provide some of these features but Sales Force seems to be the strongest IMHO. I would suggest a strong review of legacy software and api's as not all of the current systems have the ability to integrate with Sales Force.
Service cloud
What do you like best about the product?
Service cloud has made it easier to store documents
What do you dislike about the product?
It is not as known as iCould but it is just as great
What problems is the product solving and how is that benefiting you?
Storing documents easier
Good for centering different departments
What do you like best about the product?
It's easy to communicate among groups. It's kind of like a social media platform for your company
What do you dislike about the product?
While you can get it on mobile devices, it depends on wifi so poor signals may cause disruption in communication.
What problems is the product solving and how is that benefiting you?
We use it as a way to track and communicate guest requests and issues, chat with guests, and chat with associates. We also use it to place work orders to our engineering department.
Recommendations to others considering the product:
It's great especially if you have different properties or locations that you want to record data from. It's mobile capabilities also make it great for any associates that are on the go and may not always have a computer present.
Pioneer of the Cloud
What do you like best about the product?
Salesforce can be integrated with multiple systems. This gives us an enhanced visibility to each system and users can review the work. The best part of it being that if a team member has been moved to a different team, all access related actions can be handled by clicks and settings and no extra maintenance efforts are required.
What do you dislike about the product?
The organization wide limits are a drawback. The multi-tenant architecture has ensured that all systems are running with the same limits . While this is accurate to the usability prospective, with high grade enhancements, some legacy systems cannot be integrated or moved here because of the limits that Salesforce has in place.
What problems is the product solving and how is that benefiting you?
With the current markets and systems, Salesforce has a foot in almost all business solutions. Salesforce service and Sales cloud being connected to each other, we have multiple solutions for almost all the requirements including CPQ. This plays major role in all verticals like Banking, Finance, Healthcare, Telco, high grade Machines.
The ease of doing business with the next level AI on the new Salesforce Eisenstein and Wave Analytics bundled with the CPQ solutions that Salesforce has brought in, it no wonder that Salesforce is indeed the leader in the cloud platforms.
With the expanse of its reach across the platforms and users, may it be Sales, Service, Interns learning for the first time or even analytics for any government agency, Salesforce has something for everyone.
The ease of doing business with the next level AI on the new Salesforce Eisenstein and Wave Analytics bundled with the CPQ solutions that Salesforce has brought in, it no wonder that Salesforce is indeed the leader in the cloud platforms.
With the expanse of its reach across the platforms and users, may it be Sales, Service, Interns learning for the first time or even analytics for any government agency, Salesforce has something for everyone.
Recommendations to others considering the product:
Ensure to understand the organizations limits before investing in the technology. Salesforce would be a good choice for operations ranging from Mid to
Salesforce Review
What do you like best about the product?
This is a great tool out of the box and can be customize to fix your need, Salesforce provide best training to end users
What do you dislike about the product?
Salesforce deployment from sandbox into production might be a pain when you have a large customize systgem.
What problems is the product solving and how is that benefiting you?
My company have migrate 27 legacy system into salesforce. we have consolidated all the user into the cloud
A great options for customer centric companies.
What do you like best about the product?
It's so customizable to our companies needs regarding assisting customers and keeping their information in order.
What do you dislike about the product?
It doesn't have a great UI and could be a bit more user friendly
What problems is the product solving and how is that benefiting you?
Customer service and customer management.
Recommendations to others considering the product:
It's worth a shot!
SalesFORCE
What do you like best about the product?
It has a tons of information of any kind
What do you dislike about the product?
Usability is not seamless or easy. Have to click around too much to find what you want.
What problems is the product solving and how is that benefiting you?
Having a one stop shop with EVERYTHING you need is a plus. Just have to know where and how to look.
CRM Corporate
What do you like best about the product?
I love that I am able to build and export reports with my personal filters.
What do you dislike about the product?
I don't like that when making calls that I have to manual report them to when I use other programs such as RingDNA.f
What problems is the product solving and how is that benefiting you?
I have not really had to address any business problems as of yet.
Soon everyone will be using Salesforce
What do you like best about the product?
Versatility. There are so many beneficial functions of Salesforce that make it a solution to many things in one.
What do you dislike about the product?
Takes a bit of a learning curve because there is SO much going on.
What problems is the product solving and how is that benefiting you?
service requests/tickets, emails, templates, reporting & tracking
Recommendations to others considering the product:
Create a knowledge base of best practices and tips to help ease the learning curve
Complex interface. Customizable options galore, well rounded software. Cloud is top k notch
What do you like best about the product?
Cloud service options and reliability. The options you can make and create are amazing. Maybe a. Little too much for beginners. You should have no issue with what options you need and the availability that Salesforce creates.
What do you dislike about the product?
The pricing is a little high.
Too many options.. Its great to be able to fully customize what you use and what you see, yet I can get lost in this. I end up doing circles, getting lost and distracted by the oh so many things that are visually distracting me.
Too many options.. Its great to be able to fully customize what you use and what you see, yet I can get lost in this. I end up doing circles, getting lost and distracted by the oh so many things that are visually distracting me.
What problems is the product solving and how is that benefiting you?
None at this time, I chose to go another route with my cloud service. I thought Salesforce would have been great for my business, I had used it with another company prior to my personal business use. Yet, when I established Salesforce in my own way, I was thrown off and lost most of the time. I would get frustrated and end ip quitting. Just to return to this head ache Salesforce created for me, later.
Recommendations to others considering the product:
Too much going on at once.
Maybe consider adjusting the user friendly issue.
I adapt to software quickly, yet I struggle with this one.
Maybe consider adjusting the user friendly issue.
I adapt to software quickly, yet I struggle with this one.
showing 5,751 - 5,760