Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Very intuitive and easy-to-use CS console for our agents
What do you like best about the product?
Intuitive and easy-to-use interface
Smooth customer service abilities with Live Chat and Social Media Customer Service (helps us to be where the customer is)
Smooth customer service abilities with Live Chat and Social Media Customer Service (helps us to be where the customer is)
What do you dislike about the product?
Incremental development is a task which takes time, especially with multiple environments and multiple testing scenarios.
Affects speed-to-deploy
Einstein AI tool works only when all the data is within Salesforce. That has affected our speed to launch AI capabilities as it does not let us connect to syndicated external data sources using public APIs
Affects speed-to-deploy
Einstein AI tool works only when all the data is within Salesforce. That has affected our speed to launch AI capabilities as it does not let us connect to syndicated external data sources using public APIs
What problems is the product solving and how is that benefiting you?
Allow customers to start an incident online and have an agent work directly with them
Set the foundation for our go fwd technology CRM
Bring in AI capabilities with the Einstein platform
Set the foundation for our go fwd technology CRM
Bring in AI capabilities with the Einstein platform
Recommendations to others considering the product:
Please keep a detailed eye on the use-cases you are trying to solve, what level of data integration will be needed.
Works well
What do you like best about the product?
I like how it allows you to synchronize calendars, contacts, emails and tasks
What do you dislike about the product?
I personally didnt find anything that I dislikes
What problems is the product solving and how is that benefiting you?
N/a
Great for HelpDesk
What do you like best about the product?
The great thing about using Salesforce for HelpDesk is the tickets are created and generated to better help resolve client issues. You assign the account and contact information and create an addressbook of data. You are also tracking problems that your clients have had along with the resolution to close the case
What do you dislike about the product?
One things I don't like is that you are able to create different views of your tickets but the way to create the different views aren't quite intuitive. The canned views are good that the site comes with however I wish that it was easier to make custom views
What problems is the product solving and how is that benefiting you?
We manage a database and what we are doing is allowing customers to create help tickets through a portal or they are able to email the issue to our email address. We need to track KPI's by storing this information and also track what kind of issues our clients are having. These are really great in the long run.
Recommendations to others considering the product:
Great tool for ticket creation and tracking.
Service Cloud Review
What do you like best about the product?
Easy to understand and usable User interface
What do you dislike about the product?
Certain limitations of salesforce like Governor limits
What problems is the product solving and how is that benefiting you?
Salesforce Service cloud is used to run the business of the Service Central team like Manage client information, Service Request handling for Insurance products etc.
Volunteer Management
What do you like best about the product?
Salesforce is really customizable. We use it for both speaking engagements, customers, and volunteers. I personally use it to manage volunteer information and keep track of events. We also use it for HR activities, like requesting vacation days or entering in time off.
What do you dislike about the product?
Information is not always translated into Google cloud. The two programs don't always 'talk' to each other. Also, the recent items can be confusing and doesn't update all the time.
What problems is the product solving and how is that benefiting you?
Event management, volunteer management, and sales management. One thing I personally love is that if someone is editing a profile at the same time as me, it does not interfere with my work.
Recommendations to others considering the product:
There's no harm in trying, and since you can edit and customize so many things, I think it'd be difficult to find an industry that wouldn't benefit from it.
SFDC Service Cloud
What do you like best about the product?
Easy to use and is in the cloud making deployments quick and easy
What do you dislike about the product?
When you have heavy integrations to other systems and lots of 3rd party apps it can be challenging to keep up with proper testing of each release
What problems is the product solving and how is that benefiting you?
Enable customers to log in to a community full of knowledge articles and forums along with viewing all case data
Comprehensive service
What do you like best about the product?
I enjoyed the easy integration with existing products
What do you dislike about the product?
Interface could have been a little more intuitive
What problems is the product solving and how is that benefiting you?
CRM management within a growing company
Sales force use for customer relationship and onboarding
What do you like best about the product?
Performance and ease of use. Help desk find it easy to use
What do you dislike about the product?
some custom requirements are not easy to add
What problems is the product solving and how is that benefiting you?
customer onboarding
Excellent CRM Tool
What do you like best about the product?
The cloud feature and live interaction features.
What do you dislike about the product?
It is very expensive for Small and Medium sized enterprises.
What problems is the product solving and how is that benefiting you?
Provide customer support to the customers.
Support team Member Use of Service Cloud
What do you like best about the product?
I like the data management features of Service cloud, and the ability to pull reports.
What do you dislike about the product?
I dislike how cases open up in new threads
What problems is the product solving and how is that benefiting you?
Organization and Support team management of cases.
showing 5,761 - 5,770