Agentforce Service
Salesforce, Inc.Reviews from AWS customer
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Efficiency at its' best!
What do you like best about the product?
Salesforce service cloud allows our team to customize the fields and pages for maximum efficiency! It makes implementing processes and assisting clients so easy!
What do you dislike about the product?
There really isn't much about SF Service Cloud I don't like!
What problems is the product solving and how is that benefiting you?
We are able to organize a lot of information efficiently!
Highly Customizable
What do you like best about the product?
I enjoy the power provided by SFSC. Robust tools, very customizable back end, lots of built in useful features like file hosting, case management, and complex object mapping.
What do you dislike about the product?
It can often feel like the robust nature of Salesforce comes at the cost of a sleek interface and agile navigation. Sluggishness is apparent.
What problems is the product solving and how is that benefiting you?
Cross team collaboration with queue views and large team user groups
Recommendations to others considering the product:
Pricey and little support. Very self serve and reliant on Salesforce ‘gurus’ for advanced use
Great experience with Salesforce Service cloud
What do you like best about the product?
Best important part I liked was a new Lightning experience. Although its evolving yet, but its very good in terms of long-term.
Offline mobile feature is awesome for Sales Reps
Offline mobile feature is awesome for Sales Reps
What do you dislike about the product?
1) Some of the features on Idea exchange should be implemented quickly.
2) Lightning experience sometimes hangs the screen, better error handling.
2) Lightning experience sometimes hangs the screen, better error handling.
What problems is the product solving and how is that benefiting you?
1) Case management
2) Service Cloud console
2) Service Cloud console
Great features for handling customer support
What do you like best about the product?
Great features for handling customer support and lot of configuration options to quickly set up the rules. Wide variety of features and easy to connect to other susyems
What do you dislike about the product?
Salesforce platform limitations can sometimes cause issues in delivering solution. But most of the times, we should be able to find work around to solve the problem
What problems is the product solving and how is that benefiting you?
We are allowing case creation through various sources like site.com, email-to-case, fax to case. Initially we were using it for only for certain areas. With the ease of handling cases thru this, we are now expanding this to other areas of business
Gets the job done
What do you like best about the product?
Very easy way to communicate, it isn’t slow or inconsistent.
What do you dislike about the product?
Can’t delete entries, merge cases, or edit names
What problems is the product solving and how is that benefiting you?
Figuring out the most economical way for people to get their medication through their insurance.
Senior Salesforce Developer
What do you like best about the product?
I like Apex related coding in salesforce. It is more predicatable than visualforce.
What do you dislike about the product?
I dislike the flows and the process builders as they do not work as expected .
What problems is the product solving and how is that benefiting you?
The end users log cases for the issues they face. We use it as our support system for our internal users.
Salesforce
What do you like best about the product?
Ease of use within each portal. Nice buttons.
What do you dislike about the product?
Sometimes it logs out or refreshes intermittently. I will have to make sure I jot everything down first.
What problems is the product solving and how is that benefiting you?
Customer order or account issues.
The ease of doing business
What do you like best about the product?
I link that there are documents available to best service the guest with their issues.
What do you dislike about the product?
The documents are pretty lengthy and there are a lot of steps.
What problems is the product solving and how is that benefiting you?
Damaged items, returns, etc.
Recommendations to others considering the product:
Take your time when using the documents to ensure your providing the best services.
Salesforce helps me and my team!
What do you like best about the product?
Salesforce is a one stop shop. They do everything!!!
What do you dislike about the product?
They could use a website update and give more customer appreciation stuff like discounts etc.
What problems is the product solving and how is that benefiting you?
It helps a lot with leads and tracking leads in our company. Helps us stay organized and helps us make more sales.
Recommendations to others considering the product:
It solves a lot of problems! Salesforce is good and does what they claim to do. Helps with leads and sales for sure. Keeps them organized and trackable.
Salesforce
What do you like best about the product?
Salesforce cloud has helped out tremendously in keeping track of all my IT cases that come in.
What do you dislike about the product?
I have yet to find a feature about Salesforce that I dislike.
What problems is the product solving and how is that benefiting you?
I am able to track and categorize my IT cases but faults and resolutions
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