Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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External reviews are not included in the AWS star rating for the product.
Salesforce helps me and my team!
What do you like best about the product?
Salesforce is a one stop shop. They do everything!!!
What do you dislike about the product?
They could use a website update and give more customer appreciation stuff like discounts etc.
What problems is the product solving and how is that benefiting you?
It helps a lot with leads and tracking leads in our company. Helps us stay organized and helps us make more sales.
Recommendations to others considering the product:
It solves a lot of problems! Salesforce is good and does what they claim to do. Helps with leads and sales for sure. Keeps them organized and trackable.
Salesforce
What do you like best about the product?
Salesforce cloud has helped out tremendously in keeping track of all my IT cases that come in.
What do you dislike about the product?
I have yet to find a feature about Salesforce that I dislike.
What problems is the product solving and how is that benefiting you?
I am able to track and categorize my IT cases but faults and resolutions
So helpful
What do you like best about the product?
Such a cool system to help store stuff and communicate with folks that I need to! Plus I got free stickers!
What do you dislike about the product?
Little bit difficult to add new users and teach them how everything works.
What problems is the product solving and how is that benefiting you?
Helping our guests to self serve as well as adding a chat in which we weren’t able to do before.
Handy Tool
What do you like best about the product?
Great tool for a larger organization to include all client contact information in the cloud.
What do you dislike about the product?
Absolutely nothing! This is one of the best tools I’ve used that integrates multiple functions into one.
What problems is the product solving and how is that benefiting you?
It’s a great tool for any organization to manage complex sales, marketing and customer service in one location. Extremely useful and convenient.
Sales Force Review
What do you like best about the product?
I love that this helps us track customer satisfaction.
What do you dislike about the product?
I dis like the amount of time it takes to load
What problems is the product solving and how is that benefiting you?
Customer complaints are all stored in one location. This helps us divide and conquer
Never fails, Never an Issue. Perfect
What do you like best about the product?
I love how everything in salesforce is linked to the same profile of a guest.
What do you dislike about the product?
Sometime cases don't form from helpshift every once in a while
What problems is the product solving and how is that benefiting you?
Creating cases to solve issues for guests
Excellent tool for client support
What do you like best about the product?
Service Cloud enables personalized interactions and one-stop shop for client requests, complaints, feedback.
What do you dislike about the product?
Objects like contacts, cases, affiliations can sometimes become confusing.
What problems is the product solving and how is that benefiting you?
CRM, Marketing campaigns
Recommendations to others considering the product:
Simpler design and fewer object types
Amazing UI
What do you like best about the product?
The ease with which support cases are organized and the user is able to search, sort and it’s integration with other cases and support systems, communication systems.
So you just open a case and can track down everything from resolution to contacts, it’s all in one place.
So you just open a case and can track down everything from resolution to contacts, it’s all in one place.
What do you dislike about the product?
Downloading bulk cases with all details sometimes had performance issues
What problems is the product solving and how is that benefiting you?
Tracking and resolving customer issues with our products
Salesforce Works
What do you like best about the product?
That you get to submit requests and have support person ell help you in real time
What do you dislike about the product?
the lack of emails that can come from it ... must go back and fourth
What problems is the product solving and how is that benefiting you?
Any problems that arrise from the use of the blackline softwares
Recommendations to others considering the product:
Make sure you train users properly
Salesforce Service Cloud
What do you like best about the product?
Salesforce service cloud allows you to interact with customers in so many ways. Track support cases, chat, surveys, and reporting on all of the interactions.
What do you dislike about the product?
When utilizing chat, I have experienced around 15% dropped chats through LiveAgent. There are lots of potential reasons, but I have been unable to get that below 10.
What problems is the product solving and how is that benefiting you?
Tracking support cases for customers and shortening the time from customer first contact to resolution. Being able to talk to customers in real time through chat.
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