Agentforce Service
Salesforce, Inc.Reviews from AWS customer
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Big, Blue and Easy to look at
What do you like best about the product?
The visual aesthetic of this app is free of bloaty space and looks very sharp. It's automatic settings are perfected too. I like how chats get sorted on the bottom of the screen and in other places well.
What do you dislike about the product?
The only thing I don't like is how often I find multiple windows to lag when you try to open them simultaneously. It's not the PC speed either, sometimes it just doesn't open any of them.
What problems is the product solving and how is that benefiting you?
Cutting down on costs from utilizing phone calls, and it's really just much faster and easier to solve simple issues.
Claiming it's live when the messages sometimes take a minute to load
What do you like best about the product?
The ease of use. I'm able to scroll through and send a message across to others. Anywhere i go i can take work with me.
What do you dislike about the product?
Messages tend to not be received or send.
What problems is the product solving and how is that benefiting you?
Refund purchases and customer satisfaction anywhere i go.
Good product.
What do you like best about the product?
It has a lot of interactivity, which allows us to use custom templates to be able to send emails to customers ans makes our jobs faster.
It also has good security filters so there can be internal communication without the customer seeing things they shouldn't see.
It also has good security filters so there can be internal communication without the customer seeing things they shouldn't see.
What do you dislike about the product?
The emails the customers send with attachments are not downloaded, so if there are any screenshots or documents, there is a lot of manual work involved.
What problems is the product solving and how is that benefiting you?
Faster communication with the customers.
Amazing
What do you like best about the product?
User friendly, smooth interface and cost effective.
What do you dislike about the product?
Honestly there’s not much to change about this software in my opinion.
What problems is the product solving and how is that benefiting you?
We were able to delight users by quickly resolving priority issues and enhancement requests
Recommendations to others considering the product:
Go for it!
User-friendly
What do you like best about the product?
The Salesforce platform is very user-friendly and efficient when using to assist with customer support
What do you dislike about the product?
There isn't anything that I dislike about Salesforce.
What problems is the product solving and how is that benefiting you?
Account updates. Providing customer with account info. Merging duplicate accounts.
Worst software ever
What do you like best about the product?
There is nothing to like. I think the person who created this sftware has never had to work with it.
What do you dislike about the product?
It is too slow. The overview and stus of the cases is more than bad. Emailing is a mess. For some case update you get notifications for some you don’. It is impossible to see updates in the tasks. You have actually into the task to see it. Overall salesforce is not user friendly.
What problems is the product solving and how is that benefiting you?
No benefits
Recommendations to others considering the product:
No good for me
Salesforce = Spectacular!!!
What do you like best about the product?
The product is intuitive and holistic - has features that I need and some I didn’t know I even needed until I used the product. Smart design.
What do you dislike about the product?
It’s expensive! I realize that it is an exclusive product, but with other competitors available sometimes the price is hard to justify.
What problems is the product solving and how is that benefiting you?
Sales, service and marketing analysis.
Salesforce
What do you like best about the product?
I like the ability to get a big picture view of my accounts opportunities and documents in one place the collaboration with my resources teammates et Cetera
What do you dislike about the product?
Because there are so many different ways to do the same tasks like it sometimes feel like you are working a lot harder than you need to to perform a simple task. Too many clicks.
What problems is the product solving and how is that benefiting you?
Incited to future opportunities being able to track pipe line, these are all great things.
Recommendations to others considering the product:
If you try it you'll find that you're a lot happier with it then whatever you were using previously.
Poor Response, Decent Product
What do you like best about the product?
The portions of the site with client information are simple and very detailed.
What do you dislike about the product?
The Reports section of the site is confusing and difficult to navigate, and the "Help" section does not describe the process of pulling reports as a step-by-step how-to, but rather is a series of forum questions that are never quite what is needed. The customer service for Salesforce when asking a question re: the above is delayed and never very helpful.
What problems is the product solving and how is that benefiting you?
The service mainly serves as an organizational tool. More would be accomplished if the site were more user-friendly.
Decent Product
What do you like best about the product?
I like the moldability and the fact that the program can tailor itself to each individual.
What do you dislike about the product?
It's a bit slow sometimes and can crash every so often.
What problems is the product solving and how is that benefiting you?
We are able to better help our customers and provide them with more options in terms of helping themselves.
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