Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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Great tool for transperency
What do you like best about the product?
Emailing all contacts is great. I am using the service cloud setup to email contacts (using templates) and have the record automatically log on the case, then have the mailbox setup to sync back to the case record and notify the case owner that a response was received. This is a very nice feature for quick communication with thorough records to refer back to in the future.
Simple UI
Simple UI
What do you dislike about the product?
Tab use in the console view is difficult for me to adopt.
What problems is the product solving and how is that benefiting you?
Integration with a customer portal based on salesforce communities. Allows our customers to manage their cases online and stay up to date on progress.
Good Tool for Sales and Marketing Clients
What do you like best about the product?
How the objects are structured in a hierarchy is good to set clients needs.
The objects included are divided into Contract, Product, Opportunity and Account, this gives a better structure to work on each entity profile.
The objects included are divided into Contract, Product, Opportunity and Account, this gives a better structure to work on each entity profile.
What do you dislike about the product?
It could be better for Customer Services as it is good for Sales and Marketing.
What problems is the product solving and how is that benefiting you?
In a B2B structure, clients have users that we need to set up with a set of rules and workflow and keep them separated and this tool helps us achieve that. Similiar to Microsoft Dynamics with its Contact and Account and Opportunities entity structure setup.
Recommendations to others considering the product:
Oracle Right Now Cloud
User friendly
What do you like best about the product?
I love how user friendly the platform it, while also having the complexity of features that is needed in sales
What do you dislike about the product?
I wish it had more tutorials so I do not miss out on features
What problems is the product solving and how is that benefiting you?
All inclusive platform
Easy CRM
What do you like best about the product?
I have been using Salesforce as an end user and for reporting purposes. It’s user friendly and lightning allows live insights
What do you dislike about the product?
Some fields cannot be combined and on few occasions, I had to create separate reports
What problems is the product solving and how is that benefiting you?
Increase sales and improving customer relations
Recommendations to others considering the product:
Allow more user interface such as face chat
Sales force - Potential here
What do you like best about the product?
I love the social media feature of being able to post updates and articles and loop your colleagues or clients in on it.
What do you dislike about the product?
The software isn’t very intuitive. Why do I need to go into my current clients in order to make a new client account? And why is the manual to learn the software 4 inches wide? More YouTube tutorials would make this more accessible.
What problems is the product solving and how is that benefiting you?
It’s helpful to streamline documentation of our clients - intake forms, meeting goals, etc.
Recommendations to others considering the product:
Watch YouTube tutorials to learn - there aren’t many good ones available.
Exceptional Product
What do you like best about the product?
I love how it is able to blend both Customer Service as well as Support into one easy to use Platform.
What do you dislike about the product?
It can be a bit resource heavy depending on what system is currently attempting to use/access it.
What problems is the product solving and how is that benefiting you?
Basically we have been solving the ability to try and manage all of our contacts/leads/referrals along with the support calls that come in regarding those customers. This has really helped to keep everything organized and easy to access.
SalesForce live chat
What do you like best about the product?
It's easy to use and has a good interface
What do you dislike about the product?
It seems a little reduntant. There are so many messaging tools that you can use to communicate. You don't get updates unless you're logged into Salesforce so that's not efficient if the matter is urgent
What problems is the product solving and how is that benefiting you?
Sending quick messages about salesforce related items
Great
What do you like best about the product?
Service is on great and always accessabke
What do you dislike about the product?
User experience can be approved way more
What problems is the product solving and how is that benefiting you?
Client engagement
salesforce customer self
What do you like best about the product?
I really liked salesforce self service because this product helped organize notes and contacts under accounts and leads in one platform.
What do you dislike about the product?
I really didnt like the pricing on how expensive this product was and how long it took to get fixed when it would crash.
What problems is the product solving and how is that benefiting you?
I used salesforce self service to manage customer service and align all notes in one section.
Great product
What do you like best about the product?
I like being able to use SalesForce as a way to contact my customers and to track all communication with them.
What do you dislike about the product?
I dislike using SalesForce with a system used to dial calls because it makes the system run very slow.
What problems is the product solving and how is that benefiting you?
I am solving the problem of staying in constant contact with my customers.
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