Agentforce Service
Salesforce, Inc.Reviews from AWS customer
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6,971 reviews
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Excellent CRM
What do you like best about the product?
This is the best tool for processing a sales order. I can also create a simple workflow like case creation and can switch into reporting. It tried it in reports for our credit/debit/returns and it works absolutely best. Better than SAP as you can see clearly what you need in reporting.
What do you dislike about the product?
I don't like the lightning interface. I doesn't look so user friendly.
What problems is the product solving and how is that benefiting you?
Generating reports is easy as breeze. This is important in our team as in SAP it can't tell you in detailed in just one looking. But in Salesforce it can create a graph to easy identify which area is needed for improvement.
Recommendations to others considering the product:
This is quite expensive product. But hopefully they can recommend any app exchange that is useful. Trial of it is a bit risky. So we hope that salesforce can give at least a recommendation.
Easy Fix
What do you like best about the product?
Sales force Live Agent is easy to implement in a website and is very user friendly for both customers and an internal team.
What do you dislike about the product?
Sometimes Saleforce can have a lag when sending information to and from the client to the agent.
What problems is the product solving and how is that benefiting you?
We solved the issues of instant customer services, it made it easy for agents to directly interact with consumers.
Salesforce Live Agent
What do you like best about the product?
Salesforce is a software that is alright, but I think the amount of different applications to use within the app may confuse a person
What do you dislike about the product?
Like mentioned earlier, Salesforce does have a little bit too many apps to use, and not enough training within the app.
What problems is the product solving and how is that benefiting you?
It definitely allows the company to be more connected with each other.
Patient Advocate
What do you like best about the product?
Salesforce is a very reliable could based service.
What do you dislike about the product?
Saving or changing items can feel repetitive and I wish it had an auto save feature with and undo function.
What problems is the product solving and how is that benefiting you?
Organization of data and reporting of data is a breeze with Salesforce.
Salesforce review
What do you like best about the product?
Salesforce recommendation: I like the integration of information and how that helps my company streamline business operations.
What do you dislike about the product?
I do not like the amount of information that may not be useful in tabs. It feels clustered when looking for information.
What problems is the product solving and how is that benefiting you?
Engaging leads at the right moment.
Easy to navitgate
What do you like best about the product?
Intuitive and well labelled tabs so it's easy to use.
What do you dislike about the product?
format could be a bit cleaner maybe hide function for tabs you dont use.
What problems is the product solving and how is that benefiting you?
targets/KPIs/data
Being able to Complete Messages Timely and Efficiently
What do you like best about the product?
It's effect on customer service and response time
What do you dislike about the product?
I don't like that that the software can lag with multiple chats
What problems is the product solving and how is that benefiting you?
Being able to respond in real time
Salesforce works
What do you like best about the product?
We love the integration ability with our other systems
What do you dislike about the product?
some of the fields can be dificult and some auto replies can get tricky, but nothing terrible
What problems is the product solving and how is that benefiting you?
We keep all the new student info into salesforce then we can integrate it into our required tracking programs.
Recommendations to others considering the product:
Excellent product and great features. The auto replies are a huge help.
HIGHLY RECOMMENDED
What do you like best about the product?
Being able to communicate in real time with other web users. We can chat 24/7 and even have private chats. great value for the price
What do you dislike about the product?
The mobile site doesn't have the same features as if you were on the computer or desktop
What problems is the product solving and how is that benefiting you?
Its easy to use we are able to talk to our representative quickly weather is a personal matter or a question regarding the call they are on at the time everything is real time.
Great functionality
What do you like best about the product?
I like how it is formatted the best. It is very simple and easy to use.
What do you dislike about the product?
I honestly don't have any complaints. It functions very well.
What problems is the product solving and how is that benefiting you?
We used to use a different live agent tool, and it took people out of the round robin too easily. This one solves that by a different routing method.
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