Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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External reviews are not included in the AWS star rating for the product.
Poor Response, Decent Product
What do you like best about the product?
The portions of the site with client information are simple and very detailed.
What do you dislike about the product?
The Reports section of the site is confusing and difficult to navigate, and the "Help" section does not describe the process of pulling reports as a step-by-step how-to, but rather is a series of forum questions that are never quite what is needed. The customer service for Salesforce when asking a question re: the above is delayed and never very helpful.
What problems is the product solving and how is that benefiting you?
The service mainly serves as an organizational tool. More would be accomplished if the site were more user-friendly.
Decent Product
What do you like best about the product?
I like the moldability and the fact that the program can tailor itself to each individual.
What do you dislike about the product?
It's a bit slow sometimes and can crash every so often.
What problems is the product solving and how is that benefiting you?
We are able to better help our customers and provide them with more options in terms of helping themselves.
Excellent CRM
What do you like best about the product?
This is the best tool for processing a sales order. I can also create a simple workflow like case creation and can switch into reporting. It tried it in reports for our credit/debit/returns and it works absolutely best. Better than SAP as you can see clearly what you need in reporting.
What do you dislike about the product?
I don't like the lightning interface. I doesn't look so user friendly.
What problems is the product solving and how is that benefiting you?
Generating reports is easy as breeze. This is important in our team as in SAP it can't tell you in detailed in just one looking. But in Salesforce it can create a graph to easy identify which area is needed for improvement.
Recommendations to others considering the product:
This is quite expensive product. But hopefully they can recommend any app exchange that is useful. Trial of it is a bit risky. So we hope that salesforce can give at least a recommendation.
Easy Fix
What do you like best about the product?
Sales force Live Agent is easy to implement in a website and is very user friendly for both customers and an internal team.
What do you dislike about the product?
Sometimes Saleforce can have a lag when sending information to and from the client to the agent.
What problems is the product solving and how is that benefiting you?
We solved the issues of instant customer services, it made it easy for agents to directly interact with consumers.
Salesforce Live Agent
What do you like best about the product?
Salesforce is a software that is alright, but I think the amount of different applications to use within the app may confuse a person
What do you dislike about the product?
Like mentioned earlier, Salesforce does have a little bit too many apps to use, and not enough training within the app.
What problems is the product solving and how is that benefiting you?
It definitely allows the company to be more connected with each other.
Patient Advocate
What do you like best about the product?
Salesforce is a very reliable could based service.
What do you dislike about the product?
Saving or changing items can feel repetitive and I wish it had an auto save feature with and undo function.
What problems is the product solving and how is that benefiting you?
Organization of data and reporting of data is a breeze with Salesforce.
Salesforce review
What do you like best about the product?
Salesforce recommendation: I like the integration of information and how that helps my company streamline business operations.
What do you dislike about the product?
I do not like the amount of information that may not be useful in tabs. It feels clustered when looking for information.
What problems is the product solving and how is that benefiting you?
Engaging leads at the right moment.
Easy to navitgate
What do you like best about the product?
Intuitive and well labelled tabs so it's easy to use.
What do you dislike about the product?
format could be a bit cleaner maybe hide function for tabs you dont use.
What problems is the product solving and how is that benefiting you?
targets/KPIs/data
Being able to Complete Messages Timely and Efficiently
What do you like best about the product?
It's effect on customer service and response time
What do you dislike about the product?
I don't like that that the software can lag with multiple chats
What problems is the product solving and how is that benefiting you?
Being able to respond in real time
Salesforce works
What do you like best about the product?
We love the integration ability with our other systems
What do you dislike about the product?
some of the fields can be dificult and some auto replies can get tricky, but nothing terrible
What problems is the product solving and how is that benefiting you?
We keep all the new student info into salesforce then we can integrate it into our required tracking programs.
Recommendations to others considering the product:
Excellent product and great features. The auto replies are a huge help.
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