Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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HIGHLY RECOMMENDED
What do you like best about the product?
Being able to communicate in real time with other web users. We can chat 24/7 and even have private chats. great value for the price
What do you dislike about the product?
The mobile site doesn't have the same features as if you were on the computer or desktop
What problems is the product solving and how is that benefiting you?
Its easy to use we are able to talk to our representative quickly weather is a personal matter or a question regarding the call they are on at the time everything is real time.
Great functionality
What do you like best about the product?
I like how it is formatted the best. It is very simple and easy to use.
What do you dislike about the product?
I honestly don't have any complaints. It functions very well.
What problems is the product solving and how is that benefiting you?
We used to use a different live agent tool, and it took people out of the round robin too easily. This one solves that by a different routing method.
Intuitive Platform to Use
What do you like best about the product?
I find the Saleforce Live Agent an intuitive platform to use. It has the right features and they're in the right places. Its a great out of the box solution.
What do you dislike about the product?
I find this platform quite user-friendly from the customer side, which is critical for its success in my opinion. Initially setting up configuration can be confusing, but customer support is good and once the initial set up is complete, it's not something you need to think about all that often.
What problems is the product solving and how is that benefiting you?
Salesforce Live agent gives customers the support they need exactly when they need it, personalizing their online experience.
Recommendations to others considering the product:
Consider contacting customer service early to support your configuration needs.
Efficient project management
What do you like best about the product?
I like that everything is in one place and things don't get lost in communication.
What do you dislike about the product?
Sometimes notifications are missed if you don't save.
What problems is the product solving and how is that benefiting you?
Faster project completion and meeting deadlines.
Service Cloud
What do you like best about the product?
Great for service on the cloud, easy to use, and not to expensive for our company.
What do you dislike about the product?
I like everything about it, if is was free if would be perfect.
What problems is the product solving and how is that benefiting you?
WE are using it provide customers with support as well as chat with our clients. It is very easy to learn how to use.
Recommendations to others considering the product:
n/a
Issues with connectivity
What do you like best about the product?
Very simple solution for chat support and sales to handle new incoming leads
What do you dislike about the product?
Lots of issues with connectivity es and drops with chats. Dependent on development for custom solutions
What problems is the product solving and how is that benefiting you?
Handling all chats for support for the different business units
Best ticketing tool i have ever used
What do you like best about the product?
Is a very fast tool where you can find everything very easily. It´s give you a lot of options that you won´t find in other tools. Also has the possibility to integrate a livechat or Voip software.
What do you dislike about the product?
I can´t say anything against this tool, it made my job much easier.
What problems is the product solving and how is that benefiting you?
Opening tickets for customers with problems in their firewalls.
Easy to Integrate
What do you like best about the product?
Lot of use cases and lot of options for integration
What do you dislike about the product?
Platform limitations are more. It should allow more flexibility for cuatomization
What problems is the product solving and how is that benefiting you?
Case management
Salesforce Live Agent Review
What do you like best about the product?
Excellent service, they know their program very well
What do you dislike about the product?
queue times can be long at times. May have to wait a while for an agent.
What problems is the product solving and how is that benefiting you?
Technical difficulties associated with Salesforce
Multi-Functional Platform
What do you like best about the product?
I love how Salesforce can be used across different departments, allowing for a number of teams to view the same information but through their own lens. It's encouraging to know that everyone is on the same page when it comes to accessing the information stored on Salesforce, but there are enough filters that reduce the information that is not needed for my particular team.
What do you dislike about the product?
The design of Salesforce is great, but sometimes sifting through the information feels like an overload. What I want are the basics, nothing related to the sales team. The filters are helpful, but it would be easier to manage if I didn't have to worry about filtering things.
What problems is the product solving and how is that benefiting you?
Salesforce is a great place to access information for different customers, including contact names, phone numbers, addresses, etc. One of the greatest things is how the system quickly recognizes who someone is or what something is simply by entering a name or a combination of digits. The search engine is incredibly robust and reduces the time spent searching for something specific.
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