Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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My experience with Salesforce Service Cloud
What do you like best about the product?
I love how the documentation system and how easy it is to keep track of client's issues, how often they have called in, etc. I also love all the free learning that they offer to better improve your skills with the product. Also love how easily customizable everything within SalesForce is.
What do you dislike about the product?
I don't like the lag when there is a new case created and you have to wait about 2-3 minutes before you are able to access. I'm not sure if this is due to my company, but the ability to take ownership of a case from another department.
What problems is the product solving and how is that benefiting you?
A fast, efficient and organized sales process. Centralizing quotes and signed orders and all the relevant details in one place.
The best CRM for customers
What do you like best about the product?
Quick, easy to implement, and completely online.
What do you dislike about the product?
It presents some problems when connecting with web services.
What problems is the product solving and how is that benefiting you?
CRM for the online registration of tourist clients.
All data Under One Roof
What do you like best about the product?
You can easily manage your leads and manage all your accounts in Salesforce. Also, you can customise fields and can make reports according to your needs.
What do you dislike about the product?
Till time no major dislikes but yea for each and everything if we want to add Approvals are mandatory
What problems is the product solving and how is that benefiting you?
Especially customized reports helps a lot.
Intuitive Software
What do you like best about the product?
This software maximizes productivity and makes effortless decisions.
What do you dislike about the product?
The lag time on this software could be improved.
What problems is the product solving and how is that benefiting you?
Customer relations and feedback have improved.
Esay to mange
What do you like best about the product?
Easy to create solutions and use test case
What do you dislike about the product?
Search need more advance features. Need algorithms changes instead of using just OR
What problems is the product solving and how is that benefiting you?
Used test cases are helpful with salesforce
Top CRM application for Business
What do you like best about the product?
All the Out of the box options provided and easy to achieve all the custom requirements
What do you dislike about the product?
Too many major releases and maintaining certificates
What problems is the product solving and how is that benefiting you?
Problems- Need to do business testing for all the SAAS releases, which consumes lot of org time.
Used for cloud data management
What do you like best about the product?
Ease of use
ease of adaptability with regional database
ease of adaptability with regional database
What do you dislike about the product?
user interface is not very interesting.
What problems is the product solving and how is that benefiting you?
management of multiple clouds and forking the data into regional database
Recommendations to others considering the product:
Its easy to use. Used for a lot of software integration products
Another salesforce winner
What do you like best about the product?
Fact its integrated to sf and its data autonatically feeds is good. Could do with some added fubctiona to keep up with aome of the focused chat vendors.
What do you dislike about the product?
Fact its integrated to sf and its data autonatically feeds is good. Could do with some added fubctiona to keep up with aome of the focused chat vendors.
What problems is the product solving and how is that benefiting you?
Ability to serve lweb enquiry cuatomets and aupport enquiris more immediately.
Salesforce Service Cloud
What do you like best about the product?
- Easy to transfer cases between users
- Easy to track history of communications with SHs
- Updating Cases with internal comments or external responses is easy
- Easy to track history of communications with SHs
- Updating Cases with internal comments or external responses is easy
What do you dislike about the product?
- Case "tabs" in one screen instead of opening new tabs in browser
- Notifications always sent to spam
- Notifications always sent to spam
What problems is the product solving and how is that benefiting you?
- Managing stakeholder requests, registrations requests, and customer service.
Great Traceability
What do you like best about the product?
Highest level of traceability from start to finish
Ease of case creation
Case Rules and Workflows ease of setup
Ease of case creation
Case Rules and Workflows ease of setup
What do you dislike about the product?
The Service Cloud products meets our requirements and I have no complaints.
What problems is the product solving and how is that benefiting you?
Service to Support
Community Relations
Community Relations
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