Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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Makes it easy to manage all my accounts
What do you like best about the product?
Salesforce makes it easy for me to keep track of all accounts assigned to me
What do you dislike about the product?
Salesforce layout, it's a little messy (lots of info)
What problems is the product solving and how is that benefiting you?
Keeping track of accounts, leads, and tasks
Great CRM tool
What do you like best about the product?
Salesforce has been a tremendous force in driving our upsells from our Technical services team. Convenient integration with our ticketing system.
What do you dislike about the product?
It can be difficult to configure initially.
What problems is the product solving and how is that benefiting you?
It has been implemented to record leads to our sales team as well as any al la cart services that are enabled by a technician
Salesforce review
What do you like best about the product?
What I like about salesforce is that I can link all of my calls with my open and or closed cases. The ease and use of this automatic function.
What do you dislike about the product?
Salesforce is great and all however sometimes it takes a while for our calls and links to post
What problems is the product solving and how is that benefiting you?
I am solving issues such as product support and calls. We take technical calls to help our customers with their issues
Recommendations to others considering the product:
I would recommend Saleforce to familiarize yourself with shortcuts and tools available like other stores.
Salesforce Review
What do you like best about the product?
I enjoy the ability to ticket in about things.
What do you dislike about the product?
I feel as though some of the abilities of salesforce is not allowed, such as no ability to merge tickets.
What problems is the product solving and how is that benefiting you?
Communication with customers. We use salesforce to communicate with our customers.
Recommendations to others considering the product:
New people who are using salesforce, I would recommend to put some time in to learn all of the shortcuts that are available before you jump into using it to ensure you are fully utilizing all of salesforce.
Service Cloud for customer relationship management
What do you like best about the product?
One solution to handle from customer enquiries (cases) to RMA, Products, Warranty, etc., and Omni channel support, Communities, force.com sites for custom sites to name a few. CTI to add.
What do you dislike about the product?
There is not much to dislike except you need a team to achieve complex deployments
What problems is the product solving and how is that benefiting you?
Customer care, Cases, RMA, Warranty, Communities
Salesforce Review
What do you like best about the product?
I like the ability to choose fields for the tickets.
What do you dislike about the product?
It's too much data for one page. Too many details for tickets show up on my page.
What problems is the product solving and how is that benefiting you?
We receive tickets through Salesforce and help our clients in a timely fashion.
Recommendations to others considering the product:
It's nice and easy to use.
Salesforce is very useful
What do you like best about the product?
getting more customers for my growing business
What do you dislike about the product?
Could be more user friendly on mobile because it’s hard to use
What problems is the product solving and how is that benefiting you?
Finding new clients
Best CRM for the Buck
What do you like best about the product?
what i like most about sales force is the ability to keep track of clients with detailed notes and reminders that i can set. There is a very easy learning curve with salesforce you don't need to be a computer guru to use the software.
What do you dislike about the product?
There isn't a whole lot that i dislike about salesforce the only thing that I do dislike is the potential for duplicate accounts to be created within salesforce.
What problems is the product solving and how is that benefiting you?
predominantly we use it a sales tool for keeping track of the sales cycle. At first we use to use an excel sheet to track the progress of our leads but Salesforce is leaps and bounds a better tool to use.
Salesforce organizes all your data, in an unfriendly way
What do you like best about the product?
Salesforce is a great place to bring all your data together into one CRM tool.
What do you dislike about the product?
The UI is outdated, the navigation is complicated, and the permissions are frustrating to manage.
What problems is the product solving and how is that benefiting you?
We are trying to use salesforce to manage all of our support desk requests and calls. We also store our knowledge base articles there.
Good but overwhelming
What do you like best about the product?
It certainly helps streamline and improve work function/productivity
What do you dislike about the product?
I dislike that there is so much customization it's overwhelming to try and learn and it's difficult to know what's possible vs. what's not. Also they don't seem to have much help support wise.
What problems is the product solving and how is that benefiting you?
Be able to service tickets and streamline communication between teams.
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