Agentforce Service
Salesforce, Inc.Reviews from AWS customer
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Greatest tool ever!
What do you like best about the product?
We used the Salesforce Service Cloud to manage all conversations with our customers. This tool is very user friendly and helps keep everything organized!
What do you dislike about the product?
I would be lying if I said there was something I disliked about this tool. It’s definitekt worth the investment.
What problems is the product solving and how is that benefiting you?
Communicating better with our customers in an effort to meet their needs. We had over 10,000 customers and were always seeking to serve them the best we could!
Recommendations to others considering the product:
Definitely make sure to learn how to use this tool well as it will facilitate your job and meet your clients’ needs!
Salesforce Service Cloud
What do you like best about the product?
That it's built on the Salesforce Platform.
What do you dislike about the product?
Case creation and email threading/linkage could be better.
What problems is the product solving and how is that benefiting you?
We keep our issues in one centralized location. Less items fall through the cracks.
Recommendations to others considering the product:
Clicks before code!
It the best system
What do you like best about the product?
The fact that chats have a timer so you know how long customers are waiting to be connected
What do you dislike about the product?
It crashes constantly, sometimes cases load up to a blank page and it closes itself out a lot
What problems is the product solving and how is that benefiting you?
Customer service inquiries and issues
Recommendations to others considering the product:
Cheaper isn’t always better. Avoid this and spend money on a more efficient program like zendesk
User friendly website
What do you like best about the product?
Very user friendly website and easy to learn features
What do you dislike about the product?
It had a few bugs in the early set up stages for which a ticket had to be created.
What problems is the product solving and how is that benefiting you?
Providing customer service to banking customers and advisors. Efficient at executing tasks.
Great Functionality
What do you like best about the product?
Salesforce platform is very customizable and allows my team to create specialized forms.
What do you dislike about the product?
We have not worked out all the Kinks yet so no complaints yet!
What problems is the product solving and how is that benefiting you?
We are able to collect data, aggregate and analyze it in just about every way imaginable. We are capturing outcomes that we previously missed.
Salesforce
What do you like best about the product?
What I like about Salesforce, is the ability to handle customer's accounts. You can easily manage their accounts and add, delete, edit their information. We utilize this tool to have our customer's information and be able to get in contact with them if anything. This tool has "Help and training" so you can learn how to use efficiently the tool. Thanks to Salesforce, our data base is super organized and we don't have issues looking for profiles. This is something I like. You can look for accounts using the customer's email address or their phone number.
What do you dislike about the product?
What I dislike is that it does not offer like many features. However, the ones it has, are the best. I personally think they can add value to the current features it has because they are very useful. They can increase their efficiency so it provides a better experience for us. Another thing I dislike is, that you are not able like to set reminders.
What problems is the product solving and how is that benefiting you?
We utilize this tool to have our customer's information and be able to get in contact with them if anything. We have the ability to send emails directly from Salesforce. As well, the ability to make calls through this tool.
Recommendations to others considering the product:
Salesforce is the best tool for the database. You will not regret having this awesome tool in your company. It helps in a lot of ways. Making calls, sending email, administrating accounts, creating profiles, etc..
Helpful tickets with more to be wanted
What do you like best about the product?
Easily update and view updates on the interface.
What do you dislike about the product?
Updating some details cause errors. Viewers are not updated automatically.
What problems is the product solving and how is that benefiting you?
Incident ticketing and customer communications. Internal notes for ticketing.
Amazing product
What do you like best about the product?
It is a very Flexible product and has great reports, visibility
What do you dislike about the product?
User interface is not too up to date.
Sf lightening is a bit intimidating
Sf lightening is a bit intimidating
What problems is the product solving and how is that benefiting you?
Churn, product enhancement, attr
Recommendations to others considering the product:
Must use
Excellent Workflow Software
What do you like best about the product?
The ability to contol multiple applications through the program.
What do you dislike about the product?
Nothing they are really customer oriented so there's not too many issues.
What problems is the product solving and how is that benefiting you?
The ability to track and manage on the go.
Recommendations to others considering the product:
Buy it...
Useful Once You Know What You're Looking At
What do you like best about the product?
The best part about Salesforce is that after the introductory period it's extremely user friendly. There is a plethora of information at your fingertips from all departments that log cases through the program. You can find out which sales member set up a client, who handles their contracts, when they last called. All in all the product becomes more and more useful each day.
What do you dislike about the product?
The learning curve to using Salesforce is low if all you're doing is logging cases. It is a very straightforward product. You do have to do a bit more digging to truly find out all the options you have within the program.
What problems is the product solving and how is that benefiting you?
Salesforce solves many organizational problems I've run into at other jobs, and truly that is a benefit alone. Other benefits I've noticed are that it allows for quality to be monitored and accountability to be enforced.
Recommendations to others considering the product:
I recommend the product from my own personal experiences. As a member of a large company with multiple branches that implement Salesforce it has made information sharing easier and much more user friendly.
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