Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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Salesforce is easy to use
What do you like best about the product?
Salesforce helps me organize my schedule in the field, and helps me keep track of any technical problem or service case notes.
What do you dislike about the product?
Salesforce mobile app needs to be improved.
What problems is the product solving and how is that benefiting you?
Helps keep my field service schedule organized.
Helps keep my technical problem and service case notes organized.
Helps keep my technical problem and service case notes organized.
Salesforce as a ticketing system for IT work
What do you like best about the product?
reports are customizable for the most part, although it takes some experimentation to get your dashboard setup, once you do it is a helpful tool for workload management
What do you dislike about the product?
information overload is a risk if your SF administrators do not craft the layout of data
What problems is the product solving and how is that benefiting you?
achieving a 99% service level for our customers
Recommendations to others considering the product:
research research research
Contractor Portal
What do you like best about the product?
I like how salesforce can allow contractors to submit all of their documents through the portal that was built for them to use. It keeps everything organized and submitted in an orderly fashion. Also the contractors can get notification and keep their applications organized through a dashboard.
What do you dislike about the product?
The portal has a learning curve for those who are not as tech savvy.
What problems is the product solving and how is that benefiting you?
Being able to keep application submittals organized starting from submission through the portal and being able to review them from an admin side.
Recommendations to others considering the product:
use Salesforce if you want ease of use and platform building.
Cloud Based Service
What do you like best about the product?
Service Cloud lets me work to centralize and optimize our efforts, allowing us to handle customers' requests and manage cases.
What do you dislike about the product?
Setting up some of the Rules can be a bit difficult even with the training.
What problems is the product solving and how is that benefiting you?
Great program, i really like the way it works and how everything is laid out very clearly and easy to find
Recommendations to others considering the product:
We use the service cloud to track customer concerns and help answer questions more efficiently. It helps keep concerns straight between employees.
Salesforce
What do you like best about the product?
Quick and efficient systematic functions and interfacing
What do you dislike about the product?
Could have more automatic systematic functions or features
What problems is the product solving and how is that benefiting you?
Suitability and surveillance aspects are enhanced with saleforce
Extra steps
What do you like best about the product?
Easy to learn, simple for customers amd partners.
What do you dislike about the product?
Annoying mandatory extra steps on a regilar basis, pf course that is a adaptation issue.
What problems is the product solving and how is that benefiting you?
Real time tickets from customer around the world.
Recommendations to others considering the product:
Make sure you adapt it well to your specific needs.
Flexibility
What do you like best about the product?
Salesforce is a very flexible product to use. It is great when you need to visualize a wide array of data. It is also great for creating customizable dasboards. The amount of customizability that Salesforce Service Cloud has is amazing and I would recommend it to anyone who works at a sales driven company.
What do you dislike about the product?
Although salesforce is very customizable, it takes a long time to learn. Therefore, teaching others how to use the program may take an extensive amount of time and effort. And since there are so many functionalities to this program, navigating around salesforce is sometimes time consuming
What problems is the product solving and how is that benefiting you?
Salesforce helps to keep track of customer help data for the business and helps keep track of then goals for the business. It gives us a visualization as to our monthly progress
Great, industry-leading customer service software
What do you like best about the product?
Easy to use interface, omni-channel ability, easy to train staff. Good customer service from Salesforce.
What do you dislike about the product?
None specifically that I can call out here. Great product
What problems is the product solving and how is that benefiting you?
Customer service
Recommendations to others considering the product:
It's easy to use and onboard staff, get great visibility to all customer service activity across the company.
Sales force review
What do you like best about the product?
The interface and user friendliness overall
What do you dislike about the product?
The fact that sometimes I do not get access in time
What problems is the product solving and how is that benefiting you?
Company wide forum
Resolve cases in a centralized and simple way
What do you like best about the product?
It is very easy to search the system to enter creator cases by other users who belong to the work group. It is also easy to edit with new information and follow the state in which a specific case is found. It is very easy to use and friendly. The possibility of interacting with clients through electronic mail and interaction through social networks is very useful. It is important to highlight how important and powerful its analytical and reporting system is, thanks to which we can know in detail very specific data of each of the cases that have been treated.
What do you dislike about the product?
Salesforce Service Cloud is a software that is too expensive, and the economic effort to make is only useful if you are going to apply it to clients and projects of a certain size. In addition, Service Cloud becomes a very useful tool if it is used together with other Salesforce modules, such as Sales.
What problems is the product solving and how is that benefiting you?
I work in a project in which service is offered to a huge number of clients in the same day. The best of all is that we can work, communicate with customers, attach documents and notes, and resolve any type of doubt from the same tool. All this in a simple and fast way. Incredible to be able to support so many clients in this way.
Recommendations to others considering the product:
It is a useful and excellent tool if you have a team with many people to be able to squeeze all the power of the functionalities of the tool.
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