Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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Excellent Workflow Software
What do you like best about the product?
The ability to contol multiple applications through the program.
What do you dislike about the product?
Nothing they are really customer oriented so there's not too many issues.
What problems is the product solving and how is that benefiting you?
The ability to track and manage on the go.
Recommendations to others considering the product:
Buy it...
Useful Once You Know What You're Looking At
What do you like best about the product?
The best part about Salesforce is that after the introductory period it's extremely user friendly. There is a plethora of information at your fingertips from all departments that log cases through the program. You can find out which sales member set up a client, who handles their contracts, when they last called. All in all the product becomes more and more useful each day.
What do you dislike about the product?
The learning curve to using Salesforce is low if all you're doing is logging cases. It is a very straightforward product. You do have to do a bit more digging to truly find out all the options you have within the program.
What problems is the product solving and how is that benefiting you?
Salesforce solves many organizational problems I've run into at other jobs, and truly that is a benefit alone. Other benefits I've noticed are that it allows for quality to be monitored and accountability to be enforced.
Recommendations to others considering the product:
I recommend the product from my own personal experiences. As a member of a large company with multiple branches that implement Salesforce it has made information sharing easier and much more user friendly.
Top quality crm
What do you like best about the product?
Ease of use. Very user friendly customer relationship management platform
What do you dislike about the product?
Nothing to complain about. I'm sure there have been several updates and improvements since I've last used salesforce but l enjoyed using it at my old job
What problems is the product solving and how is that benefiting you?
Real time updating contact information. Records who made what changes.
Sales force
What do you like best about the product?
I like that it can be a good use as one source of truth.
What do you dislike about the product?
Some companies may not use it to its full potential.
What problems is the product solving and how is that benefiting you?
I like that all departments of the company that uses sales force can utilize the same information. It makes for better communication and therefore it is better for the customer/client
its a superb product.
What do you like best about the product?
I like the feature of helping the support agents to do everything and pull up the related records and all in one single page. Also have the feature to do the calling as well. Also can integrate with third party like SAP etc.
What do you dislike about the product?
Development time is a bit too difficult. Need to know the console lines of the Service cloud product and can be a bit cumbersome to figure out. Not a very seamless coding in normal Salesforce and the service cloud instance
What problems is the product solving and how is that benefiting you?
Lot of uses to the business users with respect to case creation.
Salesforce Review
What do you like best about the product?
Salesforce allows you to easily address and log incoming cases from customers.
What do you dislike about the product?
I have to constantly rearrange my columns
What problems is the product solving and how is that benefiting you?
Salesforce allows us to quickly address customer issues and keep track of on going issues. Documentation of cases helps our T1 support efficiently support customers.
Service Cloud-Salesforce
What do you like best about the product?
Automation, email to case is the best part.
What do you dislike about the product?
If we are logging from different IP address, then they send us the verification code to our email to verify. Verification email takes ages to get back to our inbox. very delay.
What problems is the product solving and how is that benefiting you?
We are able to communicate to and fro with the customers using this service
Recommendations to others considering the product:
It's customer friendly, customers can email their issues and that will come directly to salesforce and create a case.
Innovative!
What do you like best about the product?
What I like the most about SalesForce Service Cloud is how easy it is to set up and manage. I'm in charge of all customer support and SalesForce gives me the ability to quickly review and make changes when needed and not waste to much time trying to figure out things.
What do you dislike about the product?
I'm not sure what to put here, as we have tried many platforms in the past even some homegrown and we find this to be the solution to our problems.
What problems is the product solving and how is that benefiting you?
Our biggest issue was not being able to see the necessary reports to effectively mange our support team. SalesForce has given us a robust reporting that gave us the necessary information to make changes.
Recommendations to others considering the product:
I suggest I'm plementing more solutins for social media management.
Great, great customer service team!
What do you like best about the product?
What I like best about Service Cloud is that, although we have not signed off yet, the team at Sales Force have been nothing but inviting and welcoming in helping us going through the process of service cloud.
What do you dislike about the product?
I cannot say that I have a dislike yet. We are waiting to go live with Service Cloud.
What problems is the product solving and how is that benefiting you?
Their reporting tool in the service cloud and how are doing as a company.
good
What do you like best about the product?
ease of use. easy to develop. advanced technology.
What do you dislike about the product?
nothing, everything was great. can it be rolled in mobile platforms
What problems is the product solving and how is that benefiting you?
Customer service, team colloboration
Recommendations to others considering the product:
nothing
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