Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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External reviews are not included in the AWS star rating for the product.
Salesforce made simple
What do you like best about the product?
Salesforce is easy to navigate and provides exceptional service features to simplify task.
What do you dislike about the product?
There are currently not items I do not like regarding this software.
What problems is the product solving and how is that benefiting you?
Social Media by reviewing post rapidly and being able to try with templates making responses faster
User friendly, intuitive but very powerful
What do you like best about the product?
The feature I like most is Chatter. It is so helpful in terms of leaving a paper trail of solutions and interacting with different teams. You can search later, use hashtags and tag people.
What do you dislike about the product?
Reports sometimes seem a bit slow or sluggish.
What problems is the product solving and how is that benefiting you?
Meeting our SLAs with our customers. For support it is all about updates, and for cloud it is all about resolution. We use milestones, we keep track of what's going on with each case.
Recommendations to others considering the product:
I know for a fact, that a lot of software companies use it on the support side. Companies such as Manhattan Associates.
Positive Review
What do you like best about the product?
I really like how easy it is to use an configure. Whenever we want to change something or add another feature it is easily and quickly done. It helps keep me organized and on top of things.
What do you dislike about the product?
There do seem to be a lot of unnecessary features and it feels like I am constantly having to scroll through a lot of "extras" to get to what I need.
What problems is the product solving and how is that benefiting you?
Efficiency! Salesforce keeps you organized and has a great way of showing tasks. I like how you have the option to view just the task, case, or the client. The layout also makes it easy to get a full scope of the client's account in a short amount of time.
Great product, super helpful for agents
What do you like best about the product?
great for customers, partners, internal organizations. easy to customize as long as you have the bandwidth to develop articles.
What do you dislike about the product?
customization is almost a guarantee, so don't plan to be able to use it directly out of the box.
What problems is the product solving and how is that benefiting you?
Customer support users knowledge to provide canned answers to incoming cases. This is great for case deflection.
Recommendations to others considering the product:
get organized before your implementation! the more you document your service process the easier it will be to go live.
Great for large scale event tracking
What do you like best about the product?
The ability to track who is attending events and how to contact them.
What do you dislike about the product?
The sales force website can be hard to use and is often being updated so it is hard to follow.
What problems is the product solving and how is that benefiting you?
We use it to track attendance at events and then contact attendees. We also use it to assess our programming. It has been so much easier than using pen and paper or hunting people down for feedback.
Salesforce
What do you like best about the product?
Sales force creates a community for my job to bridge the gap between teams to allow for collaboration.
What do you dislike about the product?
There is nothing I dislike so far. Still actively using the tool.
What problems is the product solving and how is that benefiting you?
The storage of company wide documents for easy retrieval.
Salesforce
What do you like best about the product?
Good OS I think its one of the best of its kind
What do you dislike about the product?
I dont think there is anything I dislike.
What problems is the product solving and how is that benefiting you?
Its great at keeping track of leads contacts and follow up tasks
Easy to use
What do you like best about the product?
I enjoy the ease of use of the salesforce system. The design is modern and appealing.
What do you dislike about the product?
I dislike how many tabs and clicks are required to navigate around.
What problems is the product solving and how is that benefiting you?
We are trying to solve customization issues.
Great Overall Experience
What do you like best about the product?
I use this daily to interact with customers and the idea of having all the necessary information available at my fingertips is great.
What do you dislike about the product?
Adding fields and features can take some time and efforts.
What problems is the product solving and how is that benefiting you?
Data all in one spot
Great
What do you like best about the product?
We use this to keep track of coachings.
What do you dislike about the product?
There’s are a few glitches sometimes.
What problems is the product solving and how is that benefiting you?
Coaching
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