Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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Salesforce
What do you like best about the product?
Inputting info on cx contact info for sales lead
What do you dislike about the product?
the glitches that it does when putting in contact info
What problems is the product solving and how is that benefiting you?
keeping up with cx info
Recommendations to others considering the product:
Go through the process carefully because you can mistakenly input the wrong info
An all-in-one source for customer information
What do you like best about the product?
Easier to associate customer information and make or add changes.
What do you dislike about the product?
The format could be more simplified. There are too many information in a single page that are not needed.
What problems is the product solving and how is that benefiting you?
Creating and modifying client information.
Recommendations to others considering the product:
Use a more simplified formats.
Oracle for consolidating networks
What do you like best about the product?
Being able to combine multiple communication channels into one
What do you dislike about the product?
Growing pains with the learning of a new software product
What problems is the product solving and how is that benefiting you?
Being able to schedule resources appropriately and effectively
Sales force service cloud is great
What do you like best about the product?
We like most about salesforce service cloud for its availability
What do you dislike about the product?
It can be improved to add more features to support tips
What problems is the product solving and how is that benefiting you?
We used to manage our sales accounts
Good for business
What do you like best about the product?
It is easy to use. Detailed categories, lightweight secure and fast.
What do you dislike about the product?
Unable to edit roles for specific set of people.
What problems is the product solving and how is that benefiting you?
I work at a business which switched over to Salesforce as it is fast lightweight, easy to understand and use features
Recommendations to others considering the product:
Yes
Easy, straightforward knowledge management
What do you like best about the product?
It is very well integrated within the Salesforce Service Cloud, making it a good option when using it for customer support. Information is easy to access and timely delivered with the predictive articles system, and having support agents submitting their own solutions to known problems is the best way to enrich a company's knowledge database.
What do you dislike about the product?
Knowledge does not go much further than the basic functionality. Einstein will probably improve the way articles are delivered, but knowledge management by the user designed for it is still a little clumsy.
What problems is the product solving and how is that benefiting you?
Improving a support team first interaction resolution rate, avoiding time waste solving known issues and providing agents with a tool to enrich the company's knowledge base.
A great CRM but very expensive
What do you like best about the product?
I used it earlier it was great helped me track my customers and be up to date but quite expensive
What do you dislike about the product?
The fact that the moment I want to automate it according to my needs it gets expensive
What problems is the product solving and how is that benefiting you?
Help me sort out and streamline my Sales Pipeline
Recommendations to others considering the product:
If you have bucket loads of money to streamline your sales process then please use it
Best turn key live chat app with Salesforce lightning support
What do you like best about the product?
Ease of Integration
Salesforce lightning compatible
Salesforce lightning compatible
What do you dislike about the product?
format of the chat transcript saved, it is html and needs to be traversed with a regex
What problems is the product solving and how is that benefiting you?
We wanted to launch live chat for our client's website and achieved the functionality flawless. The benefits have been pretty good with profanity checks.
Recommendations to others considering the product:
It is a nice product with some limitations when it comes to very specific requirements related to the transcripts.
Salesforce Works
What do you like best about the product?
Salesforce is an excellent interface with east to use, intuitive features. Once you learn the system you won't want to use any other!
What do you dislike about the product?
Sometimes the different screens get lost or switched or it'll log off too soon.
What problems is the product solving and how is that benefiting you?
Solving customers' complaints and issues! The ease of storing and retrieving customer information is a huge benefit!
Recommendations to others considering the product:
Go for it! Make sure to learn all the ins and outs!
Good program
What do you like best about the product?
The interface is great all around it was more organized thn the last peogram we used at work.
What do you dislike about the product?
Theres nothing i disliked its like the cloud and you can chat with coworkers made it easier.
What problems is the product solving and how is that benefiting you?
Alot more organized i like it. Calls came up great and not dropped as much.
Recommendations to others considering the product:
I love the peoduct id they used the one we did they would think its 100 times better too.
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