Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Salesforce for Support
What do you like best about the product?
Salesforce is flexible in the way you can set it up to meet your business needs. It can be set up to meet special routing or alerting depending on customer category.
What do you dislike about the product?
It takes takes special training on salesforce specifically to code. Because of its flexibility, no 2 Salesforce clients the same and there is a learning curve if you change companies.
What problems is the product solving and how is that benefiting you?
We need to solve for consistency among the different business units and to create simplicity in the case/ticketing process. Both of these will be accomplished with Salesforce Service Cloud.
one of best cloud service
What do you like best about the product?
I like that it is so natural to explore between segments inside the product. In the event that you have to see CSAT, it easy to change to that, and not lose where you were taking a shot at another tab. I additionally like the capacity to see me rundown of cases while taking a shot at another case. This gives me the adaptability to open another case without loosing my place. What's more, the tabs at the best are astounding! Exchanging forward and backward between tabs is a breeze. Client profiles for kindred specialists are useful and enable me to discover who their directors are, and it gives me access to their contact data.
What do you dislike about the product?
It's extremely hard to isolate numerous cases or to dispose of spam cases. Information cancellation or inactivation is another riotous activity. Endorsement work process in the back end gets halted and bolster group must be included to get it up and running.Some of the endorsement work processes are executed with no reason.
What problems is the product solving and how is that benefiting you?
all sales and customer information
Salesforce and how amazing it is
What do you like best about the product?
Salesforce is an amazing CRM which offers applications for small, midsize to enterprise organizations highlighting mainly on sales and support. What I like most about Salesforce is that it focuses on a large area, specifically sales management, marketing automation, partner relationship management and customer service. These applications can help organizations in managing their customer accounts, track of their sales leads, and to be able to conduct and monitor marketing campaigns.
What do you dislike about the product?
Ive heard that reporting is a bit tedious and that the reports are not particularly easy or straightforward to generate. You need a Salesforce admin access or someone who is very well-versed in Salesforce to be able to take advantage of the advanced reporting capabilities which is in my opinion is quite frustrating.
What problems is the product solving and how is that benefiting you?
Sales Management, Marketing Automation, Customer Service.
Recommendations to others considering the product:
Your money can be worth this product, all in all a good product to collect info at one place and share. There are lots of custom features that helps keeping track of any work. The layout of each parameters however for each contact is a bit hard to get by, which would require you for a lot of work when you are trying to edit some details.
Useful tool for any organization
What do you like best about the product?
friendly user, provide confidency every time that I used it
What do you dislike about the product?
nothing, I think it works perfect for me
What problems is the product solving and how is that benefiting you?
storage, easy to find information
Triple the Steps. Triple the Frustration
What do you like best about the product?
The reporting aspect makes it easy on the back end.
What do you dislike about the product?
Everything takes much longer. What used to take ten minutes in our previous system will take thirty minutes in Sales Force. It takes five steps to complete one transaction or event. Then when you take the time to complete all five steps, Sales Force only saves two of them. So you have to redo the other three steps. Our team previously had 30 customer inquiries at a time. Now, people struggle to have above 20. It has cost the team a lot of money, time, and frustration to move to this system.
What problems is the product solving and how is that benefiting you?
Customer complaints and requests. One benefit is when a call comes through, SalesForce pulls any contact information we have for that number.
Recommendations to others considering the product:
Don't do it. What previously took five minutes now takes one hour. When you save information in Sales Force, it spontaneously deletes itself or will not save all of the data. It also will save the file to the wrong account or case. So you have no idea where your call notations went or where your Logged Research went. So much headache.
Great Software That’s Easy To Use But Glitchy
What do you like best about the product?
There is a large variety of features offered that are easy to use for anyone with any level of CRM experience.
What do you dislike about the product?
The software is often glitchy. This causes difficulties in completing designated tasks in a time sensitive manner.
What problems is the product solving and how is that benefiting you?
Ease of access and a streamlined beautiful interface to allow simple communication between all parties.
Great product after you learn how to use it.
What do you like best about the product?
I like how easy it is to navigate between sections within the software. If you need to see CSAT, it simple to switch to that, and not lose where you were working on another tab. I also like the ability to see me list of cases while working on another case. This gives me the flexibility to open another case without loosing my place. And the tabs at the top are excellent! Switching back and forth between tabs is a breeze. User profiles for fellow agents are helpful and allow me to find out who their supervisors are, and it gives me access to their contact information.
What do you dislike about the product?
It can be a little glitchy and slow at times. The calendar function looks like it's from the beginning of time and is a little hard to read at a glance. I also don't have the ability to edit my case notes. I know it can be done, but every time I ask our internal support, they don't know how to fix it and they claim there isn't a way. I use two separate instances of SF, so I know it's possible.
What problems is the product solving and how is that benefiting you?
We use it to track cases, and it's really easy to research our Clients' accounts and associated cases.
Recommendations to others considering the product:
Make sure you really take the time to learn about everything it has to offer while you're using it. Nothing worse than an entire team not knowing what they're doing, or how to navigate the software. Also, the calendar feature is functional, but I wouldn't bet on that being your only calendar... I still use outlook every day, and that seems to work much better for me.
Excellent
What do you like best about the product?
User friendly and easy to use without any help. I like to use this because it does not need much help to use this once you learn how to use.
What do you dislike about the product?
It takes some time to understand. You need to learn how to use but after you know how to use it is good.
What problems is the product solving and how is that benefiting you?
It is very fast and user friendly and security is good.
Great tool to hold businesses accountable when servicing clients!
What do you like best about the product?
I enjoy how easy it is to log case notes, data, and contact information in an organized manner to keep important information regarding clients on file for future and better use.
What do you dislike about the product?
Sending emails from the cloud server can be a hassle sometimes, but is still a valuable tool.
What problems is the product solving and how is that benefiting you?
Keeping organized notes on client issues for future reference so we may better service clients moving forward.
Fast & Organized System
What do you like best about the product?
I think the thing I really like most about Salesforce, is the way it auto populates. It's efficient in a quick amount of time.
What do you dislike about the product?
I can't say that I "dislike" anything about it, I just think that there could be a better way to close the open tabs, and prevent so many from being populated.
What problems is the product solving and how is that benefiting you?
With Salesforce, we are able to efficiently send service tickets and service orders to a multitude of departments, and even further so, different levels within these departments, to address customer's issues in a timely manner.
Recommendations to others considering the product:
It's a wise investment!
showing 5,911 - 5,920