Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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External reviews are not included in the AWS star rating for the product.
Useful, but missing some functionality
What do you like best about the product?
Direct email integration for cases, so I don't have to leave Salesforce.
What do you dislike about the product?
No "Draft" functionality for emails. I can't count the number of times I've accidentally closed an email I was writing and completely lost it.
What problems is the product solving and how is that benefiting you?
Service Cloud is helping me and the rest of the support team better help customers.
Eay as pie
What do you like best about the product?
So simple! So user friendly! I am shocked at the easy way risks product works
What do you dislike about the product?
Training was a little cumbersome and tricky
What problems is the product solving and how is that benefiting you?
We've noticed that we are getting timely responders and more productivity done in lesser time
Recommendations to others considering the product:
Try it out
SFDC Service Cloud
What do you like best about the product?
Easy to customize the form
Lightning style is cool
Apps to incorporate enterprise functions
Lightning style is cool
Apps to incorporate enterprise functions
What do you dislike about the product?
Unable to find good SFDC Developers
High support cost
High support cost
What problems is the product solving and how is that benefiting you?
Provide better service to customer by using new out of box features like timeline
High availability because we never see an outage
High availability because we never see an outage
Recommendations to others considering the product:
Define agreement with SFDC correctly before move to implementation
Easy to use and fast searching
What do you like best about the product?
The notes and quotes features. Easy to update.
What do you dislike about the product?
Sometimes you can't easily fine a quote.
What problems is the product solving and how is that benefiting you?
Easy to find quotes and pricing and easy to keep track of issues.
Recommendations to others considering the product:
Great product easy to use works for so many applications.
Easy to use and learn
What do you like best about the product?
Easy to use and learn Disnt take more than an hour or so to get the hang of it
What do you dislike about the product?
Can be fristrating to go back to the agent screen once your in the support console
What problems is the product solving and how is that benefiting you?
Able to track how many times a client calls in
Database for a Non-profit
What do you like best about the product?
Salesforce is easy to navigate and keeps all of our data organized.
What do you dislike about the product?
I think the reports are not completely user friendly.
What problems is the product solving and how is that benefiting you?
We are able to contact our donors easily and keep their relationship with us organized.
Satisfied
What do you like best about the product?
A myriad of functionality, lots of search function and for repository for documents
What do you dislike about the product?
N/a. Product unlike anything else. Thanks!
What problems is the product solving and how is that benefiting you?
Great database
Data load tracebility
What do you like best about the product?
We use to load sata through informatica and the batch processing helps in tracking
What do you dislike about the product?
The error it throws when a record insert or update fails
What problems is the product solving and how is that benefiting you?
Sales
Hosting Customer Data
What do you like best about the product?
Love the ease of use and the huge storage!! We use this to hold key information with our partner hotels.
What do you dislike about the product?
Sometimes it is difficult to navigate backwards since our software doesn't have a "back" button or arrow, you must click on a new task.
What problems is the product solving and how is that benefiting you?
Able to have a central location where all administrators can share progress on a project or update records.
Collaborative Cloud Software
What do you like best about the product?
Saleforce is a collaborative cloud software which is easy to use on any device (laptop, mobile, tablet) and we can use the same even on the go.
What do you dislike about the product?
The interface on smaller devices could have more information just like we have in the full-site.
What problems is the product solving and how is that benefiting you?
Collaboration on our business process which can be accessed by multiple folks.
Recommendations to others considering the product:
Easy to use and on the cloud.
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