Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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A wealth of knowledge in fairly easy reach
What do you like best about the product?
What I love about Salesforce, period, is the fact that it is such a customisable CRM. There are a multitude of facets that can be built, applied and integrated with business. what makes the knowledge area of salesforce good is the fact it can answer most questions relatively easy.
What do you dislike about the product?
Remember how I said relatively easy? Well, if you have an idea of what you're looking for but not a specific name, the search functionality is not amazing and you're better of using an online search engine.
What problems is the product solving and how is that benefiting you?
Most basic problems can be relatively quickly and concisely answered by Salesforce Knowledge. The main issue that can isolate potential users is jargon, but this is also where their Trailhead product comes into play.
Recommendations to others considering the product:
Use it in conjunction with other resources at your disposal.
Salescloud
What do you like best about the product?
This is a very intuitive service platform.
What do you dislike about the product?
It’s not very descriptive without data dictionaries
What problems is the product solving and how is that benefiting you?
Scalability
No Salesforce, No SALES
What do you like best about the product?
With SALESFORCE I am able to keep up with all the automated tasks that my company has setup for me to complete to drive sales.
What do you dislike about the product?
In the SALESFORCE program I can't really think of anything that I dislike about it.
What problems is the product solving and how is that benefiting you?
With the SALESFORCE program we are able to keep all of our thousands of leads and customers all in one place and know where they stand with our program.
Database Management with Salesforce Cloud
What do you like best about the product?
User friendly layout. Loading data is quick.
What do you dislike about the product?
Seems to gear towards novice users and in turn makes for a learning curve in the inrface.
What problems is the product solving and how is that benefiting you?
Data storage and insights. Easy to access.
Ease of use
What do you like best about the product?
It is easy to search the system and find cases created by other users and update those cases and track the case activity. It details the case owner, the user that called in, and the contact information. The system is easy to use and user friendly.
What do you dislike about the product?
I don't like the lag when there is a new case created and you have to wait about 2-3 minutes before you are able to access. I'm not sure if this is due to my company, but the ability to take ownership of a case from another department.
What problems is the product solving and how is that benefiting you?
It makes everything in this company available to all users. You don't have to reach out to a user for the notes/troubleshooting steps they've taken with a customer because you can see all of that yourself within the case.
Recommendations to others considering the product:
This product is so userfriendly. There is really no need for training.
Salesforce CRM
What do you like best about the product?
It makes for a very easy way to keep track of your customers information. Everything, including what items they order or what project you are doing for them all in one place.
What do you dislike about the product?
There are too many steps involved to keep track of everything. Finding the information you need takes a few minutes, instead of being right at your finger tips.
What problems is the product solving and how is that benefiting you?
SSC helps support mobility to agents, allowing them to receive service requests and provide support from anywhere. From the Service Cloud Console, agents can manage all active cases. With the Communities tool, customers can help themselves and others with self-service capabilities.
Salesforce is at it again!
What do you like best about the product?
Love the service cloud. Makes my job so much easier being able to use this product.
What do you dislike about the product?
Nothing but good things to say about this product.
What problems is the product solving and how is that benefiting you?
Ability to track progress of issues, allow clients to see progress, allow help desk to work more efficiently!
Excellent Upgrade
What do you like best about the product?
Salesforce has combined many different windows that I used to have open into one browser tab, leading to a much less crowded desktop.
What do you dislike about the product?
Salesforce requires several boxes to be clicked in certain orders which takes some time to get used to.
What problems is the product solving and how is that benefiting you?
Salesforce has led to a more streamlined customer service experience.
Super easy to use
What do you like best about the product?
Salesforce the data and reports delivered about customer demographics, past experiences, and other statistics, make it easy to see which customers will respond favorably to cross selling and up-selling and even appreciate the opportunity to be made aware of new goods and services.
What do you dislike about the product?
Salesforce is a very cumbersome piece of software especially when it comes to a prospecting tool. It is a telemarketers biggest nightmare because of how awkward and convoluted the system operates.
What problems is the product solving and how is that benefiting you?
The Salesforce app has capabilities that include sales management, marketing automation, partner relationship management and customer service. These applications help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.
Personalized Access for Clients, More Engagement, More Collaboration, and Easily Deployed
What do you like best about the product?
Seamless implementation (Native functionality = Great Control and Flexibility) from a company who sets the standards for corporate culture. Salesforce Customer Portal allows us to connect with our clients, many of which prefer an online solution over email/phone.
What do you dislike about the product?
Scope creep when it comes to building business process.
What problems is the product solving and how is that benefiting you?
Connecting with customers to enhance the customer journey and experience. Issues can quickly and easily be resolved without the need to pick up a phone or send an email. Customers log their issues directly into the same systems our sales, delivery, support, product, leadership, etc. teams use. This visibility is invaluable to growing the business, identifying opportunities, and identifying core product enhancements.
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