Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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External reviews are not included in the AWS star rating for the product.
Very satisfied user
What do you like best about the product?
I love being able to interact with customers in a collaborative and organized way with my coworkers.
What do you dislike about the product?
If I am dealing with multiple customers from a company within the same email thread it can get a little confusing.
What problems is the product solving and how is that benefiting you?
I am interacting with customers in a lot of ways - sending invoices, answering questions, sending and receiving documents, and just generally doing customer service. This program is very organized and nice.
Salesforce is a great tool with lots of customizations.
What do you like best about the product?
Portal loads very quick. Great customizations can be done with less effort. Support from salesforce is pretty good.
What do you dislike about the product?
No support for public cloud systems like amazon EC2. Moving away from salesforce can be tricky and difficult process.
What problems is the product solving and how is that benefiting you?
It lets us easily create web pages that are exposed to customers. Customers can write reviews about their experience buying our products and this helps other customers with their shopping experience.
Salesforce Customer Portal
What do you like best about the product?
Salesforce Customer Portal is a software used in my daily routine in the pharmaceutical industry. This program allows me to organize hundreds of business accounts by master ID. Each account is organized by a parent and child account. The account profile has information regarding the healthcare provider at each location.
What do you dislike about the product?
I have not run into many issues with this program after using it for almost a full year. It tends to freeze if there are multiple windows open, but this has not been a big issue.
What problems is the product solving and how is that benefiting you?
Salesforce Customer Portal offers a wide variety of solutions to small business problems. It is a great organizational tool that allows you to see all of your accounts and add information throughout the quarter.
Recommendations to others considering the product:
I would recommend this program to other employees in the health care industry. This program is very easy to use and the format displays all of the options at the top of the screen. You are able to add and delete information as you go along in the business as well as see which providers are at each location. The program is beneficial to small and large businesses depending on the number of clients in your region. It is also on the cheaper side compared to other programs in the market.
Best Place to create our own customized community portal
What do you like best about the product?
Makes easy for customers to find everything they wanted at a single place.
Easy to communicate with peers
Helps to browse the articles at one place.
Helps to solve customer facing problems in very less amount of time
Easy to communicate with peers
Helps to browse the articles at one place.
Helps to solve customer facing problems in very less amount of time
What do you dislike about the product?
Only few templates are available as of now for building communities .It would be great if we can have more in build templates
What problems is the product solving and how is that benefiting you?
Helped customers a lot to chatter with others.
Single Place to store all the knowledge articles
Faster Performance helps to close deals easily.
Great UI for mobile and desktop experience
Single Place to store all the knowledge articles
Faster Performance helps to close deals easily.
Great UI for mobile and desktop experience
Recommendations to others considering the product:
One of best one to use if you are planning to a build a new portal.
Utilize existing capabilities for building your own templates fast and in less time.
Great User Interface for Customer to solve the problems easily.
Utilize existing capabilities for building your own templates fast and in less time.
Great User Interface for Customer to solve the problems easily.
Review for Salesforce Customer Portal
What do you like best about the product?
The reporting functions are very helpful for monitoring business partners' statuses.
Single platform is great for basically all sales and service needs
Single platform is great for basically all sales and service needs
What do you dislike about the product?
It is not easy to set up, needed outside assistance when the product was first received
What problems is the product solving and how is that benefiting you?
Mainly being able to track our partners' statuses and go in depth to see who is performing what task. Great as an online interaction tool so that you can go paperless.
Recommendations to others considering the product:
Would really recommend having someone walk over the setup process and do a tutorial of sorts.
User friendly, good product
What do you like best about the product?
The software is very easy to use and the design is intuitive
What do you dislike about the product?
Just like most other tech giants, you pay a little more than you’d like, but it is what it is.
What problems is the product solving and how is that benefiting you?
The customer portal makes it very easy to view details and take care of most anything you’d need to do on a regular basis.
Great customer portal
What do you like best about the product?
Single system with CRM allowing for a 365 degree view of clients
What do you dislike about the product?
Expensive option compared to competitors
What problems is the product solving and how is that benefiting you?
Full customer support experience along with self help to help deflect inquiries
One place for different tools
What do you like best about the product?
User friendly , robust, accessible and easy to use.
What do you dislike about the product?
It doesn't pick up from where I left. I have to log into it every time.
What problems is the product solving and how is that benefiting you?
Internal communication..
Easy to connect and get information on what's going on
Easy to connect and get information on what's going on
Neutral
What do you like best about the product?
This is very user friendly. Nothing mind blowing.
What do you dislike about the product?
Nothing negative either. Haven’t found negatives yet.
What problems is the product solving and how is that benefiting you?
Benefits and account setups
Pretty Useful
What do you like best about the product?
I like being able to see updates made by all the companies we coordinate with through Salesforce.
What do you dislike about the product?
Sometimes it's hard to find what I'm looking for.
What problems is the product solving and how is that benefiting you?
It helps us be more productive and efficient by letting us know if a job has been cancelled or put on hold before we start it.
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