Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Salesforce Experience
What do you like best about the product?
I love that Salesforce allows various departments to interact with a clients account, while at the same time limiting others access.
What do you dislike about the product?
I wish the mobile aspect of it had the same view as the web based app.
What problems is the product solving and how is that benefiting you?
Sales, technical support.
It is self explanatory
What do you like best about the product?
Attaching files and sending emails without giving out mine
What do you dislike about the product?
I don't like leaving one open. I like to clear a case as we call it in one phone call so when I leave one open I see it there on my console and that is discouraging because I want it solved
What problems is the product solving and how is that benefiting you?
None
SFDC Service Cloud - A perspective!
What do you like best about the product?
The service cloud console and the related features such as Knowledge, Live Agent are very user friendly and increase the productivity especially if you are used to Salesforce Classic.
Other important features leveraged in the projects are case escalation, milestone tracking and reportin, SLA Monitoring..
Other important features leveraged in the projects are case escalation, milestone tracking and reportin, SLA Monitoring..
What do you dislike about the product?
The entitlement model setup process is very tedious and you will have to be aware of the different models and the license cost associated with them.
What problems is the product solving and how is that benefiting you?
The customer support agents respond to the cases / queries from the customer with the predefined response messages, refer to knowledge articles, etc.To streamline the support for the products and solutions
Recommendations to others considering the product:
Consider the costs associated with different features of service cloud such as Knowledge, Live Agent, etc and align it better with your road map of rolling out these solutions to your users
Salesforce is the main node for all customer and business related information.
What do you like best about the product?
I can find almost any information related to customers: contact info, the business we're currently having with them, open cases, etc.
What do you dislike about the product?
The navigation is not that user-friendly/intuitive, having to click a lot to find the desired information.
What problems is the product solving and how is that benefiting you?
I can easily see current clients' issues to which I can add my input and see the progress towards a certain issue's resolve.
Great platform!
What do you like best about the product?
We utilize Salesforce in conjunction with incontact for our call center. The functionality of the program is amazing. How it can prompt the client page and the customer information just by the phone number they call from is amazing.
What do you dislike about the product?
When someone calls from a number that is not their own, it may default to another client
What problems is the product solving and how is that benefiting you?
Faster customer service via the platform
Great product
What do you like best about the product?
I like the user interface of the Salesforce Service Cloud - it feels fast and responsive, even when there are a ton of requests coming through.
What do you dislike about the product?
I suppose the inability to personalise your user interface can be improved on.
What problems is the product solving and how is that benefiting you?
Responding to customer service requests and help desk requests.
A Great overall experience
What do you like best about the product?
The integration of email and calender's is the biggest lifesaver, its given me the freedom to completly plan out my schedule from start to finish on a day to day basis
What do you dislike about the product?
I don't like that I have to login via my SSO to make small cahnges
What problems is the product solving and how is that benefiting you?
We are solving our sales meetings for our software and client to client B2B services.
Recommendations to others considering the product:
Its the best, theres really no alternative to the salesforce world
Great customer organizer
What do you like best about the product?
I can even find a customer with a wrong name. They automatically bring me all names close to what I type
What do you dislike about the product?
It happened only once though, when I pulled up information of a customer to send an email, a link to email her that was supposed to be there didn't show up for some reason. I believe it is just an error.
What problems is the product solving and how is that benefiting you?
When customers ask me how their cases are going, I can pull up their information under which all of process are logged so that I can walk them through the status of cases even when I'm not in charge of their cases.
Good experience
What do you like best about the product?
Good features like self help portals and knowledge base
What do you dislike about the product?
Communities are not very helpful sometimes
What problems is the product solving and how is that benefiting you?
Customer help
One stop shop for all CRM & Cloud related uses
What do you like best about the product?
By far one of the fastest search inside any cloud platform. the Service console is very easy to use and the Dashboard GUI is very easy to navigate. 2nd good thing is that it can be accessed from anywhere and no VPN required.
What do you dislike about the product?
Sometimes the GUI gives up when multiple tabs are open and hangs.
What problems is the product solving and how is that benefiting you?
CRM tool
Ticketing System
Online Case Management
Ticketing System
Online Case Management
Recommendations to others considering the product:
Definitely recommended over legacy Oracle Heat and SAP solutions
showing 5,981 - 5,990