Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
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Efficient Case Management, but Slow Support Resolutions
What do you like best about the product?
Great to manage cases and keep track of communication
What do you dislike about the product?
Whenever I have to open support cases, it takes forever for a resolution
What problems is the product solving and how is that benefiting you?
Automatically open cases and keep track of communication
Fast Performance That I Love
What do you like best about the product?
It's fast and intuitive and has lots of tools
What do you dislike about the product?
Expensive and needs lots of initial config
What problems is the product solving and how is that benefiting you?
Making it easy to provide service
Great New Features, But Too Many Product Changes
What do you like best about the product?
New features and agentic ai for users and employees
What do you dislike about the product?
Lot of product changes and name changes.
What problems is the product solving and how is that benefiting you?
Voice and support
Effortless Community Building with Salesforce Service Cloud
What do you like best about the product?
I appreciate the ease of use with Salesforce Service Cloud. After an initial learning phase, setting it up and using its components becomes straightforward. The platform effectively helps us connect with our customers by creating a place for them to converse, ask questions, and form a community.
What do you dislike about the product?
I found the initial setup to be a bit challenging as it required overcoming some hurdles before it became straightforward. Additionally, I feel that there is a need for more comprehensive documentation to better support users.
What problems is the product solving and how is that benefiting you?
I find the product helps us connect with customers, providing a platform for communication and community-building.
Great Omnichannel Platform with Multiple Channel Integration
What do you like best about the product?
That you can connect many channels in the omnichannel
What do you dislike about the product?
I dont dislike anything is a awesome plataform
What problems is the product solving and how is that benefiting you?
To organize the support activities
Excellent Customer Service and Call Center Features
What do you like best about the product?
Customer service and call center functionality
What do you dislike about the product?
None as of now, I am happy with what I get
What problems is the product solving and how is that benefiting you?
It helps in resolving many issues
Great Platform for Running Your Business Daily
What do you like best about the product?
How you can run your businesses on the platform.
What do you dislike about the product?
I’m not sure as it is a tool I use day to day. It part of my job function.
What problems is the product solving and how is that benefiting you?
Help me provide service to my customers.
Absolutely the Best—No Complaints
What do you like best about the product?
It’s the best can be used really well with CRMs
What do you dislike about the product?
We need more visibility on observability functionalities
What problems is the product solving and how is that benefiting you?
Yes monitoring and case management can help benefit it the most
Great Omnichannel Features, But Pricey
What do you like best about the product?
The thinks about Omni channel and anger the usability
What do you dislike about the product?
A don’t like too much the scalable rules
What problems is the product solving and how is that benefiting you?
Agility about routing cases
Efficient Student Data Management, but Costly for Growth
What do you like best about the product?
I love that Salesforce Service Cloud helps us track and maintain student data efficiently from their first year through to alumni. The implementation process was easy, with excellent support from the service cloud agent. I appreciate the system's efficiency and how it enhances time management.
What do you dislike about the product?
I find the data storage limitations somewhat frustrating, particularly regarding the cost associated with obtaining additional storage as the business grows. This can be quite expensive, especially for organizations that are not nonprofits or those funded through public sectors and government sectors.
What problems is the product solving and how is that benefiting you?
I use the Service Cloud to store and secure university student data, ensuring seamless access to essential resources and efficient resolution tracking. It has improved data management and student interactions, making operations more efficient and user-friendly.
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