Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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Salesforce Service Cloud
What do you like best about the product?
I like that it allows us to all collectively come together as a team in one software setting and communicate for sales and training.
What do you dislike about the product?
I do noy like that there seems to be a lot of kickback and lagging but I am not sure that is all a software issue, it could be a network issue as well.
What problems is the product solving and how is that benefiting you?
I can say that using the software has allowed us to effectively reach our sales a lot faster because we are more organized.
Recommendations to others considering the product:
I think it is a nice software and it is effective. I would recommend it for companies who have many positions and many employees.
Great tool
What do you like best about the product?
There is so much you can do with this software. Great tool for business.
What do you dislike about the product?
Data.com is outdated and a lot of the information is innacurate for sourcing leads.
What problems is the product solving and how is that benefiting you?
Sourcing leads, keeping a record of calls made and communication with clients.
Recommendations to others considering the product:
Best product on the market.
I haven't had better experience
What do you like best about the product?
Salesforce helps keep track of the complaints we receive and organize them
What do you dislike about the product?
There isn't anything that i dislike about the product.
What problems is the product solving and how is that benefiting you?
All the customer facing issues are addressed and recognized
Great software
What do you like best about the product?
Easy to use. The amout of time we save on manpower is worth the price.
What do you dislike about the product?
It is very easy to navigate but sometime the programming is slow.
What problems is the product solving and how is that benefiting you?
Great Benefits
Recommendations to others considering the product:
Yes
A Necessary Evil
What do you like best about the product?
It is a great way to store information in a way that helps across teams. I am able to see what sales is doing, what emails have been sent, what is in the pipeline, and so on.
What do you dislike about the product?
Duplicate accounts, is NEVER updated, very difficult to pull reports.
What problems is the product solving and how is that benefiting you?
As a SAas company, we need to manage customers from POS tohrough onboarding, to engagment, and then through renewal.
For Client Information
What do you like best about the product?
It’s very easy to put in client information into SalesForce. You can be as broad or as detailed as you would like. It’s great if you need to write important notes on a client for other coworkers to see
What do you dislike about the product?
Some functions can only be done by an admin, but it seems like anyone should be able to do
What problems is the product solving and how is that benefiting you?
We needed to keep track of client visits and mailings and this helped keep everyone on the same page
Great service cloud solutions
What do you like best about the product?
Simplicity and ease of use along with the best possible support
What do you dislike about the product?
Old classic design is too clunky as opposed to lightning ui
What problems is the product solving and how is that benefiting you?
Built a client application for insurance agents
Great experience
What do you like best about the product?
Easy installation and thoroughly thought through design
What do you dislike about the product?
User Interfaces needs to be updated soon for easy utilization
What problems is the product solving and how is that benefiting you?
Easier platform integration
Ease of Use and User Friendly interface
What do you like best about the product?
The option to configure the according to the needs of different users.
What do you dislike about the product?
Certain limitation where you have to live with.
What problems is the product solving and how is that benefiting you?
Recently work on the Configure Price Quote product in Salesforce
It’s okay
What do you like best about the product?
The ease of signing off on coach tickets, issued coaches, etc
What do you dislike about the product?
The antiquated systems UI, users need to learn it
What problems is the product solving and how is that benefiting you?
Issuing coaches to employees
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