Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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Salesforce Newbie
What do you like best about the product?
It’s the best CRM software out there! It is easy to learn the basics of the Support Console as well
What do you dislike about the product?
It can glitch often and requires a lot of maintenance
What problems is the product solving and how is that benefiting you?
Customer facing issues
Great, could be better
What do you like best about the product?
I like that you can search students and have a bit wider available at your fingertips including different departments in one spot
What do you dislike about the product?
It takes a full day for all of these to be transferred into our company software. You can’t just pend an activity to someone, you have to keep it in your name, then complete, save. Then change task to person and change back to pending and then save. Seems backwards!
What problems is the product solving and how is that benefiting you?
Student records and documentation
Really rewarding
What do you like best about the product?
The report capabilities are very strong and diverse with this
What do you dislike about the product?
Limited possibilities with task functions. I wish there was more capabilities within creating task
What problems is the product solving and how is that benefiting you?
Much better tracking for sales
Its Great!
What do you like best about the product?
Its very easy to use. All customer info, contracts, jobs, payments...everything in ine easy to use searchabke database.
What do you dislike about the product?
Support can be a bit of a hassle, but we don’t have many issues that need them.
What problems is the product solving and how is that benefiting you?
All info is easily accessible to all sales and support staff.
A Good Way to Organize Customer Support
What do you like best about the product?
Desk.com is great! It's actually even better when you combine it with Salesforce. Back when I was working in Yelp, Rent the Runway and Glam&Go - I would utilize desk.com, especially in my start-up companies (1-5 years). The one thing I like about desk.com is organizing (for example customers, subjects) and being able to filter them so I can take care of my clients quickly but in an efficient way.
What do you dislike about the product?
Maybe there should be a better user interface, sometimes looking at the same colors is blan or make eye-popping buttons.
What problems is the product solving and how is that benefiting you?
There's no business problems with desk.com, in fact it solves all the clients need! The benefits is far more efficient than a gmail account (which we have actually first previously used in Glam&Go, Rent the Runway)
Recommendations to others considering the product:
This is a great product to use especially with Salesforce!!
Good product
What do you like best about the product?
It’s easy to use and set up. I have used other CRM software in the past which had many issues.
What do you dislike about the product?
Costs are higher for my company than previous software used.
What problems is the product solving and how is that benefiting you?
Case management has become much easier. We like that we can set rules for interventions and paths for escalations, so our agents can build longer-term relationships with customers.
Salesforce good but could be better
What do you like best about the product?
Ease of use and ability to train people
What do you dislike about the product?
Almost seems digitally dated and seems slow.
What problems is the product solving and how is that benefiting you?
Organization , better way to record
Recommendations to others considering the product:
Check others first. Seems dated
Desk.com review
What do you like best about the product?
The clean and streamlined look is great and easy to follow format. It's easy to search cases, link and merge different cases together.
What do you dislike about the product?
Sometimes when working in multiple cases/messages Desk tends to shut down or have glitches
What problems is the product solving and how is that benefiting you?
Coordinating with clients, communicating with vendors and placing orders. It is very useful staying in communication with various clients and being able to track orders. We also receive order confirmations and shipping/tracking information from vendors and it has been very easy and efficient to use.
Recommendations to others considering the product:
Take the time to figure out how to use certain features such as tags, auto resolve, etc.
It’s one of the best CRMs
What do you like best about the product?
Ability to organize the entire company and elimininate errors. Great for collaboration and full client relationship management.
What do you dislike about the product?
You need an architect or “trained” admin. Without a great administrator and architect, Salesforce will do more harm and help.
What problems is the product solving and how is that benefiting you?
At my previous and current company to ability to expand and manage every aspect of our clients relationship from lead to loyal client. The life cycle of a client can be fully managed in Salesforce including support. Another great benefit is the integrations. At my previous work place, they use NVM tied into Salesforce which allowed calls to autolog when a client called or was contacted by us. At my current employment, it’s automatically integrated with Jira which shocked me as my previous employer used Jira separated (they could be possible custom fields). I am also a fan of the metrics of employees engagement. The ability to access a clients health. Surveys & reporting as to every aspect of the business. I have recently used the mobile version to manage some cases when away from my desk. Salesforce can be quite expensive, but it’s really worth the price for large and enterprise size companies.
Solid product being phased out for something bigger
What do you like best about the product?
Customer support is excellent. The product flows very well with great customization.
What do you dislike about the product?
Having to switch to Service Cloud. Their existing product is going away.
What problems is the product solving and how is that benefiting you?
Our software company relies on Desk for capturing all customer issues.
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