Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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External reviews are not included in the AWS star rating for the product.
cloud platform
What do you like best about the product?
When you use Salesforce, you can look at every individual account, contact, task, event, and opportunity that’s tied to a lead, which gives your company a lot of information before approaching potential customers.
What do you dislike about the product?
there can be too much customization and the interface can be filled with cumbersome and tedious tools which can be seen as repetitive or distracting.
What problems is the product solving and how is that benefiting you?
Salesforce also lets you easily communicate with the other members of your team. The “Chatter” feature lets you talk with individuals or groups about work-related information, like clients, territory, and other essential details.
Needs to respond to user feedback more
What do you like best about the product?
I like the user interface. Easy to use and manipulate.
What do you dislike about the product?
I do not like that I’ll run into an issue, and when I search for a solution on the trailblazer community site, someone had asked the same question years ago, but a feature was never created to address that issue.
What problems is the product solving and how is that benefiting you?
Donor management; connecting teammates
Bad UI and Hard to Use
What do you like best about the product?
It keeps support tickets organized. Better than using nothing.
What do you dislike about the product?
It's hard to use, not intuitive, hard to keep organized, and frustrating when you can't close tickets out because of existing rules written.
What problems is the product solving and how is that benefiting you?
Customer Support - need to respond quickly and assign cases
Salesforce in Telecom
What do you like best about the product?
Out of the box features make customisation very easy
What do you dislike about the product?
Reporting feature can be a limitation sometimes
What problems is the product solving and how is that benefiting you?
Use it for creating cases and case assignments
Makes it easy to track cases and also reduces time taken to resolve
Makes it easy to track cases and also reduces time taken to resolve
Easy to use and stores a lot of data.
What do you like best about the product?
I like the fact that it is cloud based and everyone at the company can see and share edits being made.
What do you dislike about the product?
There are so many things you can do with SF that sometimes they can be overwhelming.
What problems is the product solving and how is that benefiting you?
Utilizing the service as a database to store information of all our clients. Helps to keep things organized and easily accessible.
Decent Ticketing Service
What do you like best about the product?
It's very easy to tag other users and shift the status of a ticket. The options for creating your own view of the open cases are pretty in depth and useful.
What do you dislike about the product?
You have to refresh the page to make sure it's actually updating, it doesn't do it very well on its own. The milestone countdowns are often inaccurate or appear to be running down when they're actually paused.
What problems is the product solving and how is that benefiting you?
We use Service Cloud for a few different functions, but I personally use it to answer questions from our Sales and Customer Success teams to help their customers out. It functions as an internal help desk with good ticketing.
Great End User PaaS
What do you like best about the product?
Interface and User Friendliness . Reliability of Data.
It Delivers smarter, more personalized support anywhere across the platform with this Service Cloud.
It Support customers over their favorite channel.Improve your field service operations with a mobile-first experience that uses Einstein AI to ensure technicians have the right tools and parts to do the job right.
It gives customers the option to help themselves with a custom, branded community that connects them to shared knowledge, helpful peers, and subject-matter experts.
When your customers have questions, your customer service team needs to be equipped to answer them quickly and easily. When your customer service is frictionless, customers are more likely to return to your product or service. Service Cloud gives agents the tools to deliver an outstanding customer experience, enabling them to work faster and more productively, which improves customer satisfaction and reduces costs. And with Service Cloud and Customer Communities, you can create a self-service community that allows customers to tap into the best information about your product, connect with peers, or contact a support agent when needed.
The Salesforce Lightning Console was designed with agent productivity in mind. With features such as email to case, skills-based routing, macros, and milestone tracking, Service Cloud gives agents the tools to quickly and efficiently respond to customers on any channel. Agents enjoy a streamlined, intuitive experience that gives them a 360-degree view of your customers, a comprehensive knowledge base, and access to company experts. It’s not just about your agents; your entire organization can glean insights from a case history or help provide technical expertise that answers a common service question.
It Delivers smarter, more personalized support anywhere across the platform with this Service Cloud.
It Support customers over their favorite channel.Improve your field service operations with a mobile-first experience that uses Einstein AI to ensure technicians have the right tools and parts to do the job right.
It gives customers the option to help themselves with a custom, branded community that connects them to shared knowledge, helpful peers, and subject-matter experts.
When your customers have questions, your customer service team needs to be equipped to answer them quickly and easily. When your customer service is frictionless, customers are more likely to return to your product or service. Service Cloud gives agents the tools to deliver an outstanding customer experience, enabling them to work faster and more productively, which improves customer satisfaction and reduces costs. And with Service Cloud and Customer Communities, you can create a self-service community that allows customers to tap into the best information about your product, connect with peers, or contact a support agent when needed.
The Salesforce Lightning Console was designed with agent productivity in mind. With features such as email to case, skills-based routing, macros, and milestone tracking, Service Cloud gives agents the tools to quickly and efficiently respond to customers on any channel. Agents enjoy a streamlined, intuitive experience that gives them a 360-degree view of your customers, a comprehensive knowledge base, and access to company experts. It’s not just about your agents; your entire organization can glean insights from a case history or help provide technical expertise that answers a common service question.
What do you dislike about the product?
Network Delay and Jitter. Unusual Downtime.
What problems is the product solving and how is that benefiting you?
Vendor Management. Data Operations & Processes.
Unified way of storing huge data. Very Intuitive.
Unified way of storing huge data. Very Intuitive.
Recommendations to others considering the product:
Great Customer Oriented Platform for performing Vendor Management and storing information into a unified way. We started using Salesforce Service Cloud only about 2 weeks and have a already been fascinated with their way of operation.
Solid features
What do you like best about the product?
Easy to use. Tickets update quickly. Clean layout.
What do you dislike about the product?
Search function needs more filters to find old tickets faster.
What problems is the product solving and how is that benefiting you?
Ticketing system
SALESFORCE-REVIEW
What do you like best about the product?
Easy to use and works across many platforms
What do you dislike about the product?
The information has to be manually entered
What problems is the product solving and how is that benefiting you?
Tracking sales of our products and time to be distributed to an engineer. how easy it is to have all the information on one platform.
Recommendations to others considering the product:
Purchase their other products so that the information can be auto populated
Great product
What do you like best about the product?
Salesforce procides great training and beautiful design
What do you dislike about the product?
Hard to learn at first unless you have someone guide you through it
What problems is the product solving and how is that benefiting you?
Communication
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