Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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External reviews are not included in the AWS star rating for the product.
Great on greater
What do you like best about the product?
Easy communication with other people and account management.
What do you dislike about the product?
Too much information in many different places.
What problems is the product solving and how is that benefiting you?
Solving customer relations issues using chats internally to help solve issues externally.
Robust Tool, Notable Shortcomings
What do you like best about the product?
Keyboard shortcuts make repetitive tasks like saving and editing records quick. Integrates well with whatever computer telephony integration you want.robust reporting tools and automation compared to previous crm
What do you dislike about the product?
constantly having to refresh. lightning experience feels very slow
What problems is the product solving and how is that benefiting you?
crm shortcomings. need to change software with changing business and products
Salesforce.com Service Cloud
What do you like best about the product?
Data handling and reporting, dashboard and KPI building is flexible and simple for users.
What do you dislike about the product?
Up sells on licenses can begin to get expensive
What problems is the product solving and how is that benefiting you?
Centralization of data and the integration of diverse data sources. Resulting in single location for data access.
Recommendations to others considering the product:
Review your requirements and compare license levels and costs
Hard to learn easy to use
What do you like best about the product?
I really like how organised it is and how specific it can be
What do you dislike about the product?
There’s too many options of what you can do
What problems is the product solving and how is that benefiting you?
Our customers can send us their warranty information and it’s easier to track
Good product for ticket tracking
What do you like best about the product?
I like the ability to create rules and automated replies. Each user case easily pick out of unassigned and can also mange their individual queues.
What do you dislike about the product?
Still have not gotten used to the new UI, still use classic view.
What problems is the product solving and how is that benefiting you?
SaaS product support ticketing.
Great expereince
What do you like best about the product?
Very powerful tool, and very robust program. The amount of detail it can track is amazing! Quick to access the info that you want.
What do you dislike about the product?
The biggest issue is this is going to be a large investment for your company!!! Make sure that your IT or support staff is up to speed before tackling the setup.
What problems is the product solving and how is that benefiting you?
huge problems . great insights in data
Not recommended for a small company with under 7 employees
What do you like best about the product?
It's a great service for tracking leads, and a wonderful organization tool.
What do you dislike about the product?
It was tricky to figure out on my own and it really wasn't suited to my small company.
What problems is the product solving and how is that benefiting you?
We were able to track our leads in one place which was great.
Salesforce Review
What do you like best about the product?
I do like that we are all able to leverage key data elements company wide
What do you dislike about the product?
I strongly dislike that for reporting - specifically charts - that you are unable to specify colors. Upon reviewing other customer feedback - this is a basic request of a lot of customers and it has not been addressed.
What problems is the product solving and how is that benefiting you?
Data and trend analysis
Good if you go all in
What do you like best about the product?
Adaptable to SF environment and works well as part of the Sales force ecosystem
What do you dislike about the product?
Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation
What problems is the product solving and how is that benefiting you?
Leveraging internal expertise. Good does faqs and building out knowledge repository
Great addin for salesforce software
What do you like best about the product?
I like that customers can easily chat with employees to get real time answers.
What do you dislike about the product?
I think the product will continue to get better.
What problems is the product solving and how is that benefiting you?
quick access, real time answers, customer service
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