Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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External reviews are not included in the AWS star rating for the product.
Easy Customer Emailing
What do you like best about the product?
I enjoy how easy it is to use once you get on. I've never had any issues with it after that point.
What do you dislike about the product?
I dislike how often it's crashed in the past. There were a few days where I wasn't able to get on for over half my shift.
What problems is the product solving and how is that benefiting you?
The main business problems I solve with it is being able to keep in contact with customers while allowing others to help when I'm not around.
Simple and comprehensive
What do you like best about the product?
I love that you can access related items and records from one page.
What do you dislike about the product?
How quickly customizations complicate the system.
What problems is the product solving and how is that benefiting you?
We use Salesforce as our ATS. I love that we can create reports with hyperlinks that we can open in a separate tab. I also love that it’scoud based. Our previous system was a computer software database that you could only access if you had the program downloaded on your computer.
Recommendations to others considering the product:
Go for it!
Excellent system for managing emails and customer service concerns
What do you like best about the product?
I love being able to interact with other employees in Desk. We leave notes on threads to help employees make decisions and we pull in emails from several different sources.
What do you dislike about the product?
There can be problems at times with being logged out accidentally or Desk leaving a message before it sends, but this is rare.
What problems is the product solving and how is that benefiting you?
We are able to control several work email addresses in one place, making sure our customers are helped quickly.
Pretty Good, Could Be Better
What do you like best about the product?
It’s easy to use and fairly fast. Replying to customers is easy. It’s nice that there is a mobile app.
What do you dislike about the product?
The biggest downside is the search function is lacking. When doing a keyword search, you should be able to search for multiple words In a message, not every message that contains each and every word individually.
What problems is the product solving and how is that benefiting you?
It’s easy to keep track of customer issues, and multiple platform management.
Great for IT work
What do you like best about the product?
It's very helpful for organization of cases.
What do you dislike about the product?
Initially, it can be difficult to navigate.
What problems is the product solving and how is that benefiting you?
How our clients are feeling throughout our services as an IT. This feedback helps us grow.
Sf
What do you like best about the product?
It is easy to navigate once you get it. It does take time but it's very helpful
What do you dislike about the product?
Errors, bugs and inconsistent. I feel like like our developer team have to be constantly working on stuff
What problems is the product solving and how is that benefiting you?
Tracking information and conversation is the biggest one.
Recommendations to others considering the product:
Use it!
Service Cloud Review
What do you like best about the product?
That you can track how long an open item has been pending.
What do you dislike about the product?
Its a little clunky at times in terms of design
What problems is the product solving and how is that benefiting you?
Creating a security master
Ease of use
What do you like best about the product?
It is very easy to use and easy to understand
What do you dislike about the product?
Not a whole lot but would have been better if it was more user friendly
What problems is the product solving and how is that benefiting you?
The quickness it takes
Great experience
What do you like best about the product?
Simplistic website design. Easy to navigate between pages
What do you dislike about the product?
Frequent page error while uploading documents.
What problems is the product solving and how is that benefiting you?
Timesheets
A little cluttered, but very useful
What do you like best about the product?
I liked that it organized thousands of emails in a logical way. By date, priority, etc.
What do you dislike about the product?
I didn't like the layout entirely. It was a little cluttered.
What problems is the product solving and how is that benefiting you?
It was used for an email database that hundreds of people used to answer customer problems. It helpfully placed them in order of topic and arranged it in a way that we could tell who had picked up what email.
Recommendations to others considering the product:
I think that it is efficient when using for mass numbers of people on one database. It would probably be overkill for just one small business's needs.
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