Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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Worst CRM Ever
What do you like best about the product?
It’s good that companies can tailor SF to their individual needs, to a certain extent, but that’s how CRM software is supposed to work.
What do you dislike about the product?
Just about everything. SF is clunky, it’s not intuitive, it seems to take up a lot of bandwidth/server space, and it makes customer service/tech support take a lot longer than it should for many reasons. I guess it’s a framework application, but as such, it’s just the frame and not much house.
What problems is the product solving and how is that benefiting you?
I’m referencing account information to provide tech support and logging in remotely to user machines for the same purpose. I don’t notice much benefit myself. I’m just forced to work with the thing.
Recommendations to others considering the product:
Go with another product.
Salesforce for project management
What do you like best about the product?
Saleforce is easy to use to keep track of client contacts and project updates! You can even download the app on your phone and enter contact information. Its easy to use and similar to Facebook for your company. You can also like posts and use hashtags.
What do you dislike about the product?
I don't like that when a contact is no longer associated with a project, it leaves the person in the list of contacts with only a little box checked to the far right that says no longer at account. It would be helpful if old contacts were removed from the current contact list and kept in a separate drop down menu.
What problems is the product solving and how is that benefiting you?
It helps keep track of notes for projects from anyone in the company. It easily allows us to update anyone who is looking at the project with the most recent interaction or project update.
Recommendations to others considering the product:
I think its useful and easy to use. I would recommend it.
Salesforce LiveMessage Review
What do you like best about the product?
Salesforce LiveMessage is very easy to use for employees of all levels
What do you dislike about the product?
There are sometimes glitches and malfunctions within the lightning console
What problems is the product solving and how is that benefiting you?
Salesforce LiveMessage makes communication easier and allows us to use our preferred messaging app. The personal attention is a benefit that we have realized with this software.
Great tool!
What do you like best about the product?
Sales force is a great tool. It’s great for scheduling services and interacting with our customers. It’s an easy and accessible way to review customer information and accounts. It’s an easy program to learn and very user friendly.
What do you dislike about the product?
It would be helpful if other tools could be imported into salesforce itself. For example, our map program, billing console, and system used to contact local offices or check announcements are all separate applications. Sometimes, it can take longer to assist customers because we have to use five or six separate applications, instead of having everything as an all in one program.
What problems is the product solving and how is that benefiting you?
Not all of our offices have converted to it yet, so sometimes it’s hard to relay information to other departments, because they don’t not have access to all of our information that we use.
Simply the best
What do you like best about the product?
The ease of use. It's very easy for new users to pick up and master quickly.
What do you dislike about the product?
The reports are more difficult to manipulate and customize than I like.
What problems is the product solving and how is that benefiting you?
Being able to track accounts, contact made, cases worked, tickets closed and common solutions to recurring problems.
Best CRM platform
What do you like best about the product?
Easy to understand and implement. Best CRM platform in the world.
What do you dislike about the product?
The structure isn't great compared to other platforms.
What problems is the product solving and how is that benefiting you?
Almost all the problems.
Product Manager with IT Company, had a wonderful experience with Salesforce.
What do you like best about the product?
I love how the documentation system and how easy it is to keep track of client's issues. I also love all the free learning that they offer to better improve your skills with the product. Also love how easily customizable everything within SalesForce is.
What do you dislike about the product?
More automation can be done instead of manual click.
What problems is the product solving and how is that benefiting you?
Salesforce allows us to keep track of all of our clients effectively and gives us a cohesive space to document all client interaction. Tracking is much easier, as compared to any other product
Recommendations to others considering the product:
Sure, I would be more than happy to recommend
Useful but frustrating
What do you like best about the product?
How robust it can be, you can pretty much shape it to fit any need.
What do you dislike about the product?
It can be incredibly slow at times, it also has a pretty outdated interface.
What problems is the product solving and how is that benefiting you?
Customer support, used for all ticketing of cases
Great Platform
What do you like best about the product?
I love that we can have access to both internal issues and customer facing information all in one easy to use platform.
What do you dislike about the product?
The upgrade to the Lightning Experience has made several things difficult to navigate, but appreciating the fresh look!
What problems is the product solving and how is that benefiting you?
We are able to collaborate with other teams and have all of the needed information about each customer in one place.
Recommendations to others considering the product:
Great product and great people to work with!
a good sooution, acter you tailor it to fit your needs.
What do you like best about the product?
The ability to access the information from anywhere due to it being web based.
What do you dislike about the product?
The overall process to close out a ticket can be quite cumbersome.
What problems is the product solving and how is that benefiting you?
Ticket creation/closing, asset management, organizination, and condensing customer information.
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