Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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Service Cloud is a Force!
What do you like best about the product?
I loved that everything was streamlined so that we all service requests and history was listed in a single place. It allowed us to move quickly when trying to resolve issues as quickly as possible.
What do you dislike about the product?
Our IT wasn't well versed so we had no, in-office support on how to use the program.
What problems is the product solving and how is that benefiting you?
We were able to transfer customers to different departments without there being confusion as to what was going on since everything was documented in Service Cloud. It significantly lowered are call times.
Easy to navigate, useful features and settings
What do you like best about the product?
I like that you can open multiple tabs files at a time in multiple tabs, can customize reporting, love chatter function
What do you dislike about the product?
Hard to delete old tasks, would be easier if they could be checked off and mass deleted rather than having to delete each one
What problems is the product solving and how is that benefiting you?
Able to reach out to clients and log conversations and follow up efficiently
The best CRM!
What do you like best about the product?
Salesforce is awesome, easy to use, integrates with so many other programs, the phone app works well, so lead information can be use anywhere any time.
What do you dislike about the product?
It has updates often that can be a little annoying
What problems is the product solving and how is that benefiting you?
Customer tracking, lead tracking, email campaigns, reporting
Salesforce Service Cloud
What do you like best about the product?
It really gives a 360 view of the customer. You are easily able to escalate things, you can follow tough cases and get alerts, and everyone is aware if there are problems. If one person talks to a customer and they call and talk to someone else 30 minutes later you are able to see that.
What do you dislike about the product?
It adds time. Lots of it. It takes time to sort and open cases. While it's been a big help it has also slowed things down.
What problems is the product solving and how is that benefiting you?
Not having a 360 view of the customer. We are now able to see any issues they've had, all the services they have, etc. We can open a case and assign it to someone else easily. Queues are easy to use and people can grab things as they go.
Pretty Useful
What do you like best about the product?
I really like the Chatter feature and the quality of the search.
What do you dislike about the product?
I feel like I still have to tell it too much what to do, I need it to think for me a little more.
What problems is the product solving and how is that benefiting you?
It really helps for my office which is mostly satellite offices.
SF Cloud Review
What do you like best about the product?
Ease of access on any device and no limitation on number of people accessing it at the same time
What do you dislike about the product?
Limitation on format of download. Excel only and would like to see PDF as well . UI isn't intuitive either
What problems is the product solving and how is that benefiting you?
Tracking key stakeholders for invites to special events
Well Integrated but Buggy live chat tool
What do you like best about the product?
creates case in salesforce, easy to add to pages
What do you dislike about the product?
doesnt display well all the time, buggy interface, sometimes no case is automatically created
What problems is the product solving and how is that benefiting you?
create a channel for customers to contact us through online chat
IT Admin
What do you like best about the product?
The simplicity and capability of salesforce
What do you dislike about the product?
Nothing I can think of that I can dislike
What problems is the product solving and how is that benefiting you?
Tracking tickets for solving by IT
Sales force review
What do you like best about the product?
The customization is easy to use. the features that I like to work with includes the dashboard that gives you the yearly and quarter budget projections. I also like working with the reports.
What do you dislike about the product?
Salesforce could be cluttering sometimes. For example figuring out a way to eliminate data duplication without using a third party software.
What problems is the product solving and how is that benefiting you?
Donor and donation tracking
Recommendations to others considering the product:
I would recommend salesforce to any company
Desk.com automates everything!
What do you like best about the product?
We are a small company; however, we do a lot of customer support for our core base. Desk.com helps us sooo much! we are able to take the data (tags) and use it to develop better SOPs, FAQ docs, and training materials and ultimately help our support teams save time.
What do you dislike about the product?
We do run into glitches every now and then (send emails that never send)...I also wish the appearance of the threads were nicer. There isn't an easy distinction from email to email for the user and the HTML formatting makes it pretty bland. Any chance I could upload a signature too?
What problems is the product solving and how is that benefiting you?
We track our support: the number of calls and emails; who is answering them; how many teams or individuals are involved, etc.
Recommendations to others considering the product:
All of your support is in one area and is a piece of cake to analyze.
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