Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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External reviews are not included in the AWS star rating for the product.
Helpful in understanding KPI progress
What do you like best about the product?
SFDC is helpful when understanding performance of Key Performance Indicators and overall trends with these KPIs. The reports that capture the required data are easy to create with unique specifications, and the visuals/dashboards that track progress and current performance are straight forward.
What do you dislike about the product?
Using filters to understand performance by specific SFDC users, time periods, etc. can be difficult and confusing. I can see for small businesses the complexity of the platform can be a challenge as it is a robust platform. If you are growing or are a larger company, this platform is very versatile.
What problems is the product solving and how is that benefiting you?
Understand daily, weekly, monthly, quarterly, and yearly performance against Key Performance Indicators (KPIs). We are using this information to identify issues and drive continuous improvement both internally with our associates and externally with our end-consumers.
Recommendations to others considering the product:
In summary, pros include customizable dashboards, easy navigation, and advanced communication capabilities. Cons include complexity and price.
Great knowledge database
What do you like best about the product?
I love the dictionary feel to the knowledge database
What do you dislike about the product?
I dislike how often we have issues with the integrations, however, it honestly is probably issues with the programs that are integrated.
What problems is the product solving and how is that benefiting you?
It is our main tool.
Very well designed for ticket support
What do you like best about the product?
I like the customizable layout and fields.
What do you dislike about the product?
I wish you could have more than one queue open at a time.
What problems is the product solving and how is that benefiting you?
Open and monitoring IT support tickets.
Recommendations to others considering the product:
Very convenient
Works well, looks pretty.
What do you like best about the product?
The interface of desk is nice. It is sleek and clean. Colors are appeasing to the eye. I am able to easily respond to cases and add notes as needed.
What do you dislike about the product?
Desk can sometimes be slow, takes time to log in and load cases. Many things have to be customized by reaching out to desk instead of my admin customizing them. The search feature could also be improved.
What problems is the product solving and how is that benefiting you?
Desk allows us to track client inquiries and respond to them in a timely manner. Desk allows allows for easy labeling and assigning of cases to the appropriate associate.
Recommendations to others considering the product:
As a user, not an admin, Desk works for what I need it to.
Love salesforce
What do you like best about the product?
I like how we can make sure that everyone we have reached out to stays in one place for everyone in the company to use
What do you dislike about the product?
It can be a little hard at first to figure out how to say put an account and a leader together
What problems is the product solving and how is that benefiting you?
We have all our contacts in one place. If we want to reach out to potential clients, we can look them up in salesforce and see if there is already a POC in our company
It has been very simple and easy to use salesforce😊
What do you like best about the product?
What I like about salesforce is that it enables everyone to have access to an escalated issue and that is the only way It is brought up to higher levels to resolve the problem.
What do you dislike about the product?
salesforce has progressively changed a lot of the interface of the site which makes it easy to navigate.
What problems is the product solving and how is that benefiting you?
We have tickets that need to Be brought up to the data team to fix an issue that has to do with customers profile. And they are able to get it resolved
Not the very best
What do you like best about the product?
I like the fact tha Salesforce allows you to mention other individuals by simply using @ before typing their names.
What do you dislike about the product?
I dislike Salesforce due to the fact that it is not as friendly user as I’d like it to be.
What problems is the product solving and how is that benefiting you?
Getting back to our students quicker and answering their questions and concerns in a timely manner.
Start up use
What do you like best about the product?
It’s interface was relatively easy to use.
What do you dislike about the product?
Reporting capabilities were very limited. Dashboards would be inaccurate at times.
What problems is the product solving and how is that benefiting you?
Simple data pulls from the crm.
Recommendations to others considering the product:
It will help a small business and company with basic needs.
Nice
What do you like best about the product?
Quick and easy to use. Minimum assistance needed.
What do you dislike about the product?
Our process still requires lot of manual entry
What problems is the product solving and how is that benefiting you?
Using the leads and tracking them.
Great interface.
What do you like best about the product?
The simple layout and accessibility. There seems to be a lot of careful thought to the usability.
What do you dislike about the product?
I can’t thinknof anything that I dislike about this software.
What problems is the product solving and how is that benefiting you?
For a small law firm, it provides the ability to interact with customers and potential new clients from anywhere, on several platforms.
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