Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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External reviews are not included in the AWS star rating for the product.
Great Accessibility Features
What do you like best about the product?
I find it very easy to use. Everything is well thought off
What do you dislike about the product?
Debugging can be a pain. Some tools like SLA can be unintuitive
What problems is the product solving and how is that benefiting you?
Cases
Absolutely Love Everything About It
What do you like best about the product?
Everything. Interconnections uniting sata
What do you dislike about the product?
Maybe trying to find value for Clint’s that starting investing I. Tech
What problems is the product solving and how is that benefiting you?
The company is targeting the financial sector and strives to deliver greater value through its solutions for clients.
Great Case Management and Support, but Limited Access to Features Despite Nonprofit Pricing
What do you like best about the product?
Case management with Agentforce support and automation
What do you dislike about the product?
Even with nonprofit pricing, unable to fully utilize some features
What problems is the product solving and how is that benefiting you?
Client support cases and reporting
Effective Solutions, but Setup and Clicks Are Tedious
What do you like best about the product?
Great solutions and techniques to work with.
What do you dislike about the product?
Too many clicks and security setups is tedious
What problems is the product solving and how is that benefiting you?
Customer enganmement
Great for Tracking Cases, but Too Many Fields
What do you like best about the product?
I like that Salesforce Service Cloud makes it easy to track and manage support cases in one place. It helps ensure every issue is recorded, assigned, and resolved efficiently. The visibility into case status and history also improves communication between teams and ensures faster follow-up with users.
What do you dislike about the product?
What I dislike about Salesforce Service Cloud is that there are too many fields on the Case object. It can feel overwhelming and makes case updates slower. A simpler layout with only the essential fields would make it much easier to use.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud helps us track, manage, and follow up on user issues efficiently. By using the Case object, we can record all support requests in one place, assign them to the right owners, and monitor progress until resolution.
Great Case Automation, but Email Handling Needs Improvement
What do you like best about the product?
Case hierarchy and automation work well for our processes
What do you dislike about the product?
Email to case handling maybe can be perfected
What problems is the product solving and how is that benefiting you?
Order management
Great Reporting and Ease of Use
What do you like best about the product?
Ease of use and reporting capabilities are easy to create dashboards
What do you dislike about the product?
Can be cumbersome to integrate depending on the tool
What problems is the product solving and how is that benefiting you?
Warranty registration tracking
Great Customer Insights, but Setup Can Be Challenging for Small Teams
What do you like best about the product?
Unified view of our customers across all channels, enabling faster, more personal service at SunExpress.
What do you dislike about the product?
Complex setup and customization can take time before we see full value in daily operations. I have a very small inhouse team so I am very much dependent to managed services.
What problems is the product solving and how is that benefiting you?
It unifies guest interactions, reduces handling time, and boosts satisfaction across all channels(web, mobile, call center)
Effortless Support Case Management with Robust SLA Handling
What do you like best about the product?
Makes it easy for our customer support team to manage support cases, with complex SLAs.
What do you dislike about the product?
That you must buy community licenses to allow expose tickets and the ongoing correspondence via a website.
What problems is the product solving and how is that benefiting you?
Helps manage and assign support tickets across multiple support teams across different locations.
Great Potential, but Setup Is Challenging
What do you like best about the product?
Lots of potential with the functionality
What do you dislike about the product?
Takes a lot to get set up and be useful.
What problems is the product solving and how is that benefiting you?
Customer service rep and phone call quality monitoring
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