Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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External reviews are not included in the AWS star rating for the product.
Sales force is outdated
What do you like best about the product?
I like that its easy to look things up, the search feature is nice
What do you dislike about the product?
I don’t like how archaic the system feels
What problems is the product solving and how is that benefiting you?
We store customers info
Great Management Tool To Manage Tickets
What do you like best about the product?
The ability to have multiple users access tickets & resolve & respond all in one place. It's everything in one place, which is pretty much the minimum standard for a ticketing system like this.
What do you dislike about the product?
The new interface can be slow and not as intuitive as it could be at times .When making multiple changes to tickets, it can be a little clunky & slow. I would also like to see some more customization reporting options.
What problems is the product solving and how is that benefiting you?
Solves help desk issues & case management scaling to a reliable level while being able to raise and resolve tickets.. It has great increased the ease of customer management communication & open work tickets.
Recommendations to others considering the product:
If you're converting over from a smaller ticketing system, Desk will be as helpful as the time you put the time into it, just like SalesForce.
Salesforce knowledge is very beneficial
What do you like best about the product?
Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.
What do you dislike about the product?
they should improve the enhanced search and make it very robust.
What problems is the product solving and how is that benefiting you?
we are using the knowledge in our community and very helpful for customers and partner users.
Recommendations to others considering the product:
Very helpful and useful tool for customers.
Decent System
What do you like best about the product?
I found it to be helpful with logging call details. It allows me to capture data from each call.
What do you dislike about the product?
There are some confusing areas that aren't as user friendly as they could be. The tabs and links to are glitchy and take too much time to get through or go back to.
What problems is the product solving and how is that benefiting you?
Customer calls and issues. It allows us to keep it all organized.
I enjoy salesforce
What do you like best about the product?
I love how fast salesforce is when I’m working with my clients, I’m used to it taking some time to get my clients signed up. With salesforce I’m about to get them back to their shopping in no time
What do you dislike about the product?
There’s nothing that I dislike with salesforce
What problems is the product solving and how is that benefiting you?
I use salesforce for making sales and running clients credit checks, it is much more convenient and faster than our previous appl
Works when used properly
What do you like best about the product?
I like the ability to categorize your opportunities and delegate them based on accounts or territories. You can also add many folders for different niches.
What do you dislike about the product?
I dislike the complication of the software. It is difficult for new hires to navigate through it without going through all of the salesforce training. There are also minimal options when it comes to describing what happend to an opportunity (won, lost, closed).
What problems is the product solving and how is that benefiting you?
We are working on organizing and showing the main firm the opportunities in the pipeline. We do not always use it as it is intended, so it is very difficult for us to understand its capabilities entirely.
Good but not ideal
What do you like best about the product?
the Ability to create different service tasks make it much easier to keep things organized
What do you dislike about the product?
I don’t like the fact some of the priority system works.
What problems is the product solving and how is that benefiting you?
General it help desk issues when it comes to anything from networking to infrastructure
Salesforce is user-friendly
What do you like best about the product?
It is easy to navigate and find potential customers as well keeping track of the database.
What do you dislike about the product?
Too many of screen refreshes and scrolling up and down. The transition between multiple screens to process transactions is a tedious experience.
What problems is the product solving and how is that benefiting you?
Trying to keep info of potential clients in an organized database environment so that it would be easier for us to navigate in the future.
Great ticketing system
What do you like best about the product?
Being able to pull reports and export them into Excel.
What do you dislike about the product?
Sometime the reports aren’t as narrowed down as I would like, and will have to clean up in Excel.
What problems is the product solving and how is that benefiting you?
Capturing info/data for reporting purposes is a benefit. Not many problems.
Sales force admin
What do you like best about the product?
The accessibility with the sfd it is in agreat virtue to use this.
What do you dislike about the product?
Nothing to dislike about this beautiful cloud based servuce
What problems is the product solving and how is that benefiting you?
Everything on cloud
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