Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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External reviews are not included in the AWS star rating for the product.
Cloud adventure
What do you like best about the product?
Easy, quick and innovative. History saves all the steps and users
What do you dislike about the product?
There is many options you could add/delete and those are you have purchase
What problems is the product solving and how is that benefiting you?
Information is saved rigth away on the cloud. History of tasks
Salesforce has tons of cool features but is a little clunky.
What do you like best about the product?
My favorite part of sales force is the integration between the various departments in the company.
What do you dislike about the product?
Thesetup for creating and working on cases is rather slow and clunky.
What problems is the product solving and how is that benefiting you?
Salesforce allows us to manage settings for thousands of Kiosks in the field. It also serves as one place where sales, development, and technical support can all use and interact across its different features.
Salesforce Service Cloud
What do you like best about the product?
Can be customized to your specific business and have safe guards put in place so that financial transactions in particular are not processed incorrectly.
What do you dislike about the product?
Many features require an excessive number of steps to complete. System updates can interfere with existing processes and take longer than average to sync.
What problems is the product solving and how is that benefiting you?
Implement uniform processes and share information across multiple departments in various locations.
Great CRM tool
What do you like best about the product?
The customizable options and how easy it is to design systems that integrate with your business.
What do you dislike about the product?
I wish that it was a little easier to learn how to use. You pretty much have to dedicate 5 hours a week for a month to get a good handle on it.
What problems is the product solving and how is that benefiting you?
I've been able to manage leads, send invoices, and now I'm beginning to integrate the tool into our HR department.
Desk
What do you like best about the product?
It’s simple and easy to navigate,very easy to train on especially for new hires
What do you dislike about the product?
It crashes often where it goes slow or stops responding and I have to use classic agent
What problems is the product solving and how is that benefiting you?
We are using it to respond and save consumer support information and cases
Love Salesforce Service Cloud
What do you like best about the product?
Great program! We have been dedicated users for almost a year now and have no complaints. It has made interacting with customers much easier and more fun - it has also helped us keep organized records.
What do you dislike about the product?
Nothing, we dont have any complaints about this program
What problems is the product solving and how is that benefiting you?
It keeps us organized, and we are able to keep up-to-date files!
My daily bread!
What do you like best about the product?
I love that everything is accessible in this product. It contains all the information about customers and entitlements, customer comments, details etc.
What do you dislike about the product?
I dislike the UI of the site. I wish it was more modern like a flowchart but you have to click a lot. it takes some time to understand it.
What problems is the product solving and how is that benefiting you?
We solve our main problem of managing our customers.
Recommendations to others considering the product:
use it to have all your information at one place.
Salesforce is a Force
What do you like best about the product?
The integration with Zendesk is awesome!
What do you dislike about the product?
I currently have no complaints about the product.
What problems is the product solving and how is that benefiting you?
Quickly grabbing account information and toggling back to Zendesk provides a full picture in a couple of clicks.
Good overall
What do you like best about the product?
It’s easy to use. All of my coworkers like it
What do you dislike about the product?
Interface not the prettiest, could be more colorful
What problems is the product solving and how is that benefiting you?
Technical issues
My experience using desk.com
What do you like best about the product?
It enables me to help customers faster and more effectively by gathering all data together and making me decide quicker and better.
What do you dislike about the product?
I do not have any dislikes so far but i will keep you posted as soon as i find one
What problems is the product solving and how is that benefiting you?
Making business grow by reaching out to customers more effectively
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