Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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External reviews are not included in the AWS star rating for the product.
User Friendly, but Crashes Often
What do you like best about the product?
The user interface is great. Easily accessible.
What do you dislike about the product?
Crashes too often without any rhyme or reason
What problems is the product solving and how is that benefiting you?
Technical support for Nest products. Easy way to communicate with customers.
very useful
What do you like best about the product?
allows me to be productive in work and clean my schedule
What do you dislike about the product?
sometimes it’s slow and can be frustrating
What problems is the product solving and how is that benefiting you?
used it to ease my schedule and it works well, use it all the time
Works great
What do you like best about the product?
It was simple to learn and very easy to use!
What do you dislike about the product?
I currently have no dislikes at this time.
What problems is the product solving and how is that benefiting you?
Salesforce was used to make sales for antivirus products and for ticket documentation as well.
Recommendations to others considering the product:
This is a great tool for those who work in sales.
NA
What do you like best about the product?
Like it - easy to use and graphics are appropriate
What do you dislike about the product?
Reports are not so great - too long not completely customized
What problems is the product solving and how is that benefiting you?
No problems
Easy to use
What do you like best about the product?
It's very intuitive and customizable for most case or client management needs.
What do you dislike about the product?
It's really meant to be more for client management than an ITSM tool, hence the name salesforce.
What problems is the product solving and how is that benefiting you?
Client Relationship Management for Sales as well as case logging/incident tracking for Technical Support
Alternative use for Salesforce, works great
What do you like best about the product?
Great for employees & startup companies that don't want to track customers but how the company is growing. Track employees and who brought them into the company. Who is helping the company and in what ways.
What do you dislike about the product?
Interface is a bit outdated. It's not that easy to pick up how to configure the software w/o hiring someone.
What problems is the product solving and how is that benefiting you?
It solves the problem of employee tracking(onboard/offboard)
Recommendations to others considering the product:
You don't have to use it for sales. You have options!
User friendly platform
What do you like best about the product?
I like that the interface is very simple, it's very easy to find what you're looking for and take down customer information.
What do you dislike about the product?
Sometimes it can be a bit glitchy, so sometimes it won't click where you clicked or you'll have to refresh a few times for changes to take place.
What problems is the product solving and how is that benefiting you?
Used for logging customer service calls.
Great experience
What do you like best about the product?
I like the ability to correspond with others
What do you dislike about the product?
It has many glitches and issues from time to time
What problems is the product solving and how is that benefiting you?
Service issues
Fantastic for a remote team
What do you like best about the product?
This is a fantastic client for accessing data and responding to customer requirements remotely.
What do you dislike about the product?
It is difficult to configure. There is a lot of support, but the implementation is time consuming.
What problems is the product solving and how is that benefiting you?
This had been a wonderful solution for realizing metrics across the team.
Everything you need - but needs a facelift
What do you like best about the product?
Keeping track of client interactions and customer surveys for feedback.
What do you dislike about the product?
The UI is outdated and needs a refresh to make navigation and viewing screens easier.
What problems is the product solving and how is that benefiting you?
Having our chat interface connected to Salesforce allows us to keep a log of every interaction and resolution so the whole team knows what is going on with a client or account.
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