Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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External reviews are not included in the AWS star rating for the product.
Great system
What do you like best about the product?
It is a very simple and easy program to navigate
What do you dislike about the product?
They software can lag at times and be annoyinh
What problems is the product solving and how is that benefiting you?
Easy to manage tickets
Ease of use
What do you like best about the product?
Interface is easily accessible and reporting features all data necessary.
What do you dislike about the product?
Too many customizations available when funneling through the choices.
What problems is the product solving and how is that benefiting you?
Help desk call volume reduction by 30%.
Benefits allow SSO technology to assist users with password management.
Benefits allow SSO technology to assist users with password management.
Customer support
What do you like best about the product?
I love that sales force is super simple to use, compatible with most everything, and the cloud storage is fantastic!
What do you dislike about the product?
The customization is expensive and getting technical support can be really hard.
What problems is the product solving and how is that benefiting you?
It allows us to connect with employees and coworkwers all over the world. It’s easier to share everything without having to go through so many hoops. Office productivity has increased!
Easy to pickup
What do you like best about the product?
I’ve been doing Salesforce customizations for less than 6 months. It’s very easy to use and very easy to pickup
What do you dislike about the product?
There is a lot you can do with it that you might not be aware of so it can be a bit overwhelming and they’re constantly coming out with new features
What problems is the product solving and how is that benefiting you?
Customizations to different business processes
representative
What do you like best about the product?
I like how easy it is to use and how up to date it stays
What do you dislike about the product?
Shuts down sometimes needs to work out those bugs
What problems is the product solving and how is that benefiting you?
It depends on the clients
Excellent tool for any sales professional
What do you like best about the product?
The ability to track sales clients and conversations to ensure proper follow up and follow through.
What do you dislike about the product?
I really have no dislikes although this is the only software of this kind that i have used.
What problems is the product solving and how is that benefiting you?
The ability to track sales calls and manage a book of business.
Recommendations to others considering the product:
This is a great way to develop leads and manage a book of business for any sales professional.
Use of sales force for client management
What do you like best about the product?
User friendly, easy interface, sleek modern web design
What do you dislike about the product?
Can’t change the color scheme , every time the year changes the logo changes at the top with a tacky pic and the year .. just wished it was customizable
What problems is the product solving and how is that benefiting you?
Easily manage client databases that links to company database
Recommendations to others considering the product:
Train your staff members especially when updates are released
All-in-One Support Platform
What do you like best about the product?
I love how I can interact with emails from all channels, Facebook, and Twitter interactions all in one. I never have to leave the software, and I can create filters that put certain cases into separate "folders" if they have certain key words. I can add notes to cases on things I've tried with someone. I especially use notes if I forward the case above me. The person who now sees the case will also see my notes on my interaction with the customer. One of my favorite features is the customer history tab. Any time that have interacted with us, we can see all of those cases in one place.
What do you dislike about the product?
I don't like how cluttered the interface gets with thousands of cases that get generated. It's annoying to get rid of spam cases. Deleting becomes a pain. Why can't there be a mass-delete option? Also, if you've been away from Desk.com for too long, you come back to thousands of cases. During that time, others may have already resolved the issues through external email or directly on Facebook so the cases become redundant and can cause duplicate interactions.
What problems is the product solving and how is that benefiting you?
Anytime a customer attempts to interact with us, we want to make sure they are responded to. We currently have multiple email accounts that customers can find and send emails to as well as multiple Facebook accounts. Desk.com just makes it all easier for customer support.
Recommendations to others considering the product:
Set up filters and connect social media account asap
Great software
What do you like best about the product?
This software is very user friendly. I would recommend this to anyone.
What do you dislike about the product?
Too many screens. This should be a simpler system.
What problems is the product solving and how is that benefiting you?
Sales force management
SF
What do you like best about the product?
Simplicity and ease of use, great tool for the workplace.
What do you dislike about the product?
On boarding new hires that haven’t used the tool before is difficult
What problems is the product solving and how is that benefiting you?
Very dynamic platform with several integrations
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