Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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Saelsforce review
What do you like best about the product?
I love how the documentation system and how easy it is to keep track of client's issues, how often they have called in, etc. I also love all the free learning that they offer to better improve your skills with the product. Also love how easily customizable everything within SalesForce is.
What do you dislike about the product?
There is a lot of clicking involved to close cases. I wish that the process was more streamlined. We have also had issues with the company settings being accidentally changed and administrators not having access to what they need.
What problems is the product solving and how is that benefiting you?
Salesforce allows us to keep track of all of our clients effectively and gives us a cohesive space to document all client interaction. It makes keeping track of everything our different teams do so much easier. I love it!!
Recommendations to others considering the product:
Absolutely! I love all the free learning that they offer to better improve your skills with the product. Also love how easily customizable everything within SalesForce is.
Good application
What do you like best about the product?
Easy and great application with customizing options, good user interface and user experience design.
What do you dislike about the product?
Can be more user-friendly, by improving it.
What problems is the product solving and how is that benefiting you?
Handling all customer services, billing, rebates, I've etc.
Streamlined user friendly experience
What do you like best about the product?
User friendly interface, social media integration to software makes it interesting and not boring.
What do you dislike about the product?
Redundancy of some links and information
What problems is the product solving and how is that benefiting you?
Service requests
Senior Customer Advocate
What do you like best about the product?
I love using the search feature, you literally can pull up almost anything: account, address, opportunity....
What do you dislike about the product?
Sometimes it can almost be too many ways to find something and can get confusing if I’m on the Lead page versus the Account page because they look very similar
What problems is the product solving and how is that benefiting you?
Creating opportunities for my customer base to help better their overall business model.
Recommendations to others considering the product:
Great for business!! And user friendly and lots of ways to track sales...
Solid platform, scale and customize to perfection
What do you like best about the product?
Service Cloud delivers the all the information I need to solve my customers' issue, no matter if it is the first call for a configuration issue or a long time customer that has a lengthy history of problems.
What do you dislike about the product?
It took awhile to get all the views I needed in place slim down the amount of information I see based on the severity.
What problems is the product solving and how is that benefiting you?
Assisting customers with software install, configuration and problem reports. Salesforce Service Cloud has improved the time it takes to get the customer's issue resolve with accurate skill routing and SLA's.
Support business transformation with SFDC
What do you like best about the product?
Case and knowledge article integration has transformed the way we support customers.
What do you dislike about the product?
Expensive! Some system limitations are annoying, and debugging certain aspects of automation is maddening.
What problems is the product solving and how is that benefiting you?
Customer support on an ever growing product portfolio, onboarding ramp up time of new associates shortened, integration with other data sources and ERP. 360 degree view of customers when they call in for support.
Recommendations to others considering the product:
Be wary of their support. If you have a technical problem or need developer help, they are NO help, and google becomes your only help.
Great sales management software
What do you like best about the product?
Easy to understand, use, customize and train on
What do you dislike about the product?
Like any other software takes time to learn
What problems is the product solving and how is that benefiting you?
Easy to share contacts and leads
User
What do you like best about the product?
easy to use and very intuitive. Very good search features.
What do you dislike about the product?
Too many screen. It would be nice to have a dash board.
What problems is the product solving and how is that benefiting you?
Recording and working on IT Infrastructure issues in our world wide infracture.
Recommendations to others considering the product:
Yes
Good and useful
What do you like best about the product?
A lot of functions and a lot of things to do.
What do you dislike about the product?
Steep learning curve. Many functions, which some users may not really need.
What problems is the product solving and how is that benefiting you?
Customer Relation Management, Billing, Marketing (to an extend)
Recommendations to others considering the product:
It is a good software, if you are willing to take up with the steep learning curve and to learn all the features and possibilities the product offers.
Easy to connect with my customers
What do you like best about the product?
I like that it includes, email, chat, social channels and website. It brings all my interactions in one inbox. I like the dashboards and support it provides as well.
It also connects different departments.
It also connects different departments.
What do you dislike about the product?
There is nothing I don't like about Desk.com. Its a pretty cool tool.
What problems is the product solving and how is that benefiting you?
It helps personalize my messages to my customers yet it brings the masses to one inbox.
Recommendations to others considering the product:
It is easy to use. I would recommend it to anyone considering it
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