Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Desk Review
What do you like best about the product?
Desk was a useful and needed tool for our company for a long time used, daily. We loved the ease of use and information gained.
What do you dislike about the product?
The support became non existent so any changes or things that broke were not easily remedied or fixed.
What problems is the product solving and how is that benefiting you?
We were able to respond to and resolve customer issues using Desk.
Recommendations to others considering the product:
No recommendations at this time. We use a different product due to the lack of resolution of our needs in conjunction with the product.
Sales Force Gets it done
What do you like best about the product?
Highly configureable, Easy Of Use, Fast, Runs on Any of my devices!
What do you dislike about the product?
Wish it had a better Event Reminder System. Wish it would do an easier job of paging from one record to the next in a list.
What problems is the product solving and how is that benefiting you?
Forecasting. Activity Tracking!
Recommendations to others considering the product:
It works! Best solution out there!
An awesome support tool with lots of functions
What do you like best about the product?
It provides an easy way to provide customer support. Its built in feature lets us easily create, manage and follow up with the tickets.
There is an automatic mechanism for creating messages and generating emails, which really cuts the pace of extensive workloads. Everything happens on a ‘sales and networking’ basis, making the process scalable and very dynamic. I think that SFDC is an innovative solution for every developer (both from small and large businesses) to ensure cloud prosperity for his company.
There is an automatic mechanism for creating messages and generating emails, which really cuts the pace of extensive workloads. Everything happens on a ‘sales and networking’ basis, making the process scalable and very dynamic. I think that SFDC is an innovative solution for every developer (both from small and large businesses) to ensure cloud prosperity for his company.
What do you dislike about the product?
Speed was not that impressive, but I think that depends on the connection too. I get confused around the interface too; since I haven’t been using Salesforce long enough to understand which interface is suitable in a particular case.
What problems is the product solving and how is that benefiting you?
I think it improves our connection with clients. We are adding new features all the time, and we adjust it to any particular need we have.
Recommendations to others considering the product:
The flexibility in business use cases. Native case management with a combination of approval process and worklows. Health check on a service done in real-time. This can be made through Reports and Dashboard. Success community support.
Best Tracking Software
What do you like best about the product?
I like the idea that the software tracks the issues you have with various customers and that you can go back to a previous ticket to find a resolution to another problem.
What do you dislike about the product?
It's not to much I dislike about the software. But the only thing I can think of is the searching is sometimes slow but it could be because of all the tickets we have created.
What problems is the product solving and how is that benefiting you?
The benefit of tracking customers issues related to computer or peripherals malfunctions and being able to use a previous ticket to solve a current issue.
Recommendations to others considering the product:
Good software for tracking issues that may occur over and over again
SF
What do you like best about the product?
Web based platform allows me to open multiple tabs to review client information without having to re-enter credentials or start over
What do you dislike about the product?
There could be more room for customization to allow SalesForce views to be modified
What problems is the product solving and how is that benefiting you?
Mass e-mails, campaign management have improved by using SalesForce service cloud
Recommendations to others considering the product:
Getting used to individual sections (cases, activity history) may take some time but allows for better focus depending on your unit's specialty
Collaborative
What do you like best about the product?
It's on the cloud so it's easily accessible from any platform.
What do you dislike about the product?
Sometimes its slower to load on different devices
What problems is the product solving and how is that benefiting you?
Collaboration
Recommendations to others considering the product:
Great product to collaborate and is cloud based which makes it fast to use.
Great Program
What do you like best about the product?
Salesforce is great to track incoming and outgoing calls with case notes to see what the issue is about on an account.
What do you dislike about the product?
It does not give you notifications when a case is in older status.
What problems is the product solving and how is that benefiting you?
Opening case notes then closing them. Easier to track with reports.
Good solution, not for Helpdesk
What do you like best about the product?
-Can be streamlined amongst different teams all using the product
What do you dislike about the product?
-Workflow is wrong for IT Helpdesk workflow
What problems is the product solving and how is that benefiting you?
-Helpdesk solutions, realized this is not the product for our team
All-in-One platform for Project services
What do you like best about the product?
SF cloud service can interact across all the major email providers, social media apps and the best part of it is that this has its own chatter which can be used to interact within the organization, people can be followed for recommendations, quick help etc. I can create case specific to any account/ customer within Salesforce and keep on adding notes or updates to cases. I especially use notes to notify the support team working and letting them know the basic steps of troubleshooting which is performed so that they know where to shift focus. The person who sees the case later will also see my notes on my interaction with the customers or other parties involved. Supports features like notifications, alerts, emails opt-in and other user shouts.
What do you dislike about the product?
It's very difficult to segregate multiple cases or to get rid of spam cases. Data deletion or inactivation is another hectic job. Approval workflow in the back end gets stopped and support team has to be involved to get it up and running.Some of the approval workflows are killed without any reason. Timecards has minimum setup in the multiples of 0.5 hrs claim only. So if you have worked for a customer for 15 mins, it is really not helpful to charge them for 30 mins. Sometimes customer gets annoyed and you get lot of questions to support your timecards.
What problems is the product solving and how is that benefiting you?
We are managing multiple domains and have integrated lot of other tools with SF. It is benefiting in terms of costing, licensing etc. We also have multiple email accounts that customers can find and send emails to as well as multiple social media accounts. Kimble integration is also done to provide Project management solutions. Professional services from pre-sales to architechture to implementation can be managed. Its like a "Inception-to-Closure" solution.
Recommendations to others considering the product:
Integrate all other social media, Mobile apps etc to follow day to day activities, Can be used as user shout for quick help.
Great experience
What do you like best about the product?
I like that I can see what other people say about customers without having to ask people it is all documented on their account
What do you dislike about the product?
A lot of manual work,
Sometimes I do something at work and then have to go back and document takes a lot of time
Sometimes I do something at work and then have to go back and document takes a lot of time
What problems is the product solving and how is that benefiting you?
Customer centric we want to see a 360 view of the customer
showing 6,171 - 6,180