Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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Quick development and quick to market
What do you like best about the product?
Very Little customization most function done out of box
What do you dislike about the product?
Integration with app exchange products a pain
What problems is the product solving and how is that benefiting you?
Manage case load that come into customer service reps
Recommendations to others considering the product:
Ease of development
Organized partner database
What do you like best about the product?
We can keep all our pertinent info for each partner in one place. The reports are also very useful
What do you dislike about the product?
There are certain reports that we need but do not have access to
What problems is the product solving and how is that benefiting you?
We can quickly access all of the information we need for any partner. This saves a lot of time when we need to schedule programming.
Salesforce is a very useful tool
What do you like best about the product?
I like all the customization you can do with Salesforce. You are able to make it fit what you need instead of adjust your business to how a program works.
What do you dislike about the product?
The main issue I run in to isn't necessarily Salesforce's fault but when I do want a change to happen it takes quite a while for it to show.
What problems is the product solving and how is that benefiting you?
Keeping our accounts organized so we can track the contacts that have been made has been a huge benefit
Salesforce Review
What do you like best about the product?
The CRM management process between custome objects and out of the box objects is very intuitive. I like that I can customize my needs to the product rather than the other way around.
What do you dislike about the product?
I am not a fan of the complexity around the need for development work that can be easily managed by a admin.
What problems is the product solving and how is that benefiting you?
Customer Service Management
It works but nothing spetacilsr
What do you like best about the product?
It's cloudbbased and covers all the basic requirements that we were seeking
What do you dislike about the product?
It's not intuitive to use it doesn't support single signon
What problems is the product solving and how is that benefiting you?
Helpdesk
Salesforce review
What do you like best about the product?
The salesforce software is completely straightforward and easy to manipulate. It was easy to learn and is extremely helpful in building customer cases.
What do you dislike about the product?
I dislike how salesforce allows duplicate contacts in the system.
What problems is the product solving and how is that benefiting you?
I use salesforce to run a concierge service at the collegiate level.
Chatter is a great way to connect
What do you like best about the product?
I love that there are several groups and you can stay connected with your teammates since we work remotely.
What do you dislike about the product?
The feed doesn’t keep most recent at the top.
What problems is the product solving and how is that benefiting you?
Our company lists job opportunities and any questions about our job or any system issues get answered through the service.
Recommendations to others considering the product:
This is a great service for companies looking to stay connected with your teams and stay up to date on information regarding current changes.
Great Tool, Highly Customisable and Recommended if you are already a Salesforce Customer
What do you like best about the product?
The highly customisable data capture and workflow factor that comes as 'Standard' on the Salesforce Platform and the visibility that our customers get from the Customer Community, previously we had various bespoke solutions and have migrated to Salesforce Service Cloud successfully.
We now have end - end visibility for internal and external parties alike. From Sales Opportunity to Service Operations, our Sales Team gets to check whats going on with a customer at any particular time before making contact.
We now have end - end visibility for internal and external parties alike. From Sales Opportunity to Service Operations, our Sales Team gets to check whats going on with a customer at any particular time before making contact.
What do you dislike about the product?
The cost, if you are looking for a ticketing system solely for Helpdesk or Service Desk use then this is probably not the right tool. The power and benefit comes in when you are also utilizing the Sales and maybe field service side , so you can get the 'single source of truth' data aspect, all reporting, and data is held in one place.
What problems is the product solving and how is that benefiting you?
Customisable Data Capture and Workflow: We will have 8 separate Companies, all with very different business needs from a Ticketing system all operating under one system , I do not believe we could of achieved this with any other 'packaged' system for the same cost.
Customer Community: From a system perspective we now have 1 place where our Customers (and account managers) can log/view Cases and see all of there information that we know about them in one place
Customer Community: From a system perspective we now have 1 place where our Customers (and account managers) can log/view Cases and see all of there information that we know about them in one place
Recommendations to others considering the product:
If you are considering a move to the Salesforce Platform then this would be a great additional tool to your suite. It does however require some setup / config to meet your business needs.
Great platform with seamless user and worker experience
What do you like best about the product?
Service cloud has the best of breeding contact center front office capabilities with case creation, assignment, escalation, knowledge base and the service console.
What do you dislike about the product?
Things such as Live Channel implementation, Omni channel are a little esoteric
What problems is the product solving and how is that benefiting you?
Case/Ticket Management, Customer Service, Workload balancing
Good concept
What do you like best about the product?
It’s a great concept to keep everything connected amongst groups.
What do you dislike about the product?
It can get a little convoluted during use.
What problems is the product solving and how is that benefiting you?
I mainly use it to keep groups organized and to let my teammates know what I’m working on.
Recommendations to others considering the product:
Get adequate training before using the program.
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