Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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Excellent features
What do you like best about the product?
Easy to configure
Tons of features and resource availability
Tons of features and resource availability
What do you dislike about the product?
More service features needs to be introduced in lightning framework
What problems is the product solving and how is that benefiting you?
Service desk support
Very helpful and easy to use
What do you like best about the product?
It has an easier way following up on pending tasks and making calls
What do you dislike about the product?
It is a little bit slow sometimes and takes longer to load.
What problems is the product solving and how is that benefiting you?
We use this for tracking all cases and assigning to appropriate owners
Salesforce Review
What do you like best about the product?
Best Place to Manage POs, check progress and manage client accounts
What do you dislike about the product?
Needs a little more structure. Would love to connect it to my managing tool
What problems is the product solving and how is that benefiting you?
Easy to manage clients POs, with its details
Enjoy the CRM
What do you like best about the product?
I like best the ability to track communication with our clients.
What do you dislike about the product?
I feel the system sometimes lags. I would appreciate more training on the services that Salesforce has to offer.
What problems is the product solving and how is that benefiting you?
The ability to run my own reports truly helps.
Great for having info. at your fingertips and for keeping everything in one place
What do you like best about the product?
Everything for an account or contact can be found in one place. No searching or opening new tabs etc.
What do you dislike about the product?
Syncing with HubSpot, that is our company's issue right now not necessarily SalesForce
What problems is the product solving and how is that benefiting you?
Having all information and activity for an account or contact in once place. No more tracking things through spread sheets or different databases.
Salesforce Service Cloud - Great App
What do you like best about the product?
It delivers customized service support anywhere within the Cloud. You can deliver support by phone, email, chat and instant messaging. Gives you so many options to connect with your customer on their preferred communication method.
What do you dislike about the product?
It takes a little while to learn all the different options available. Customization takes time and the training is a little longer than expected.
What problems is the product solving and how is that benefiting you?
It has increased efficiency and boosted overall customer satisfaction. Agents can use one platform to see all the customers background information
Recommendations to others considering the product:
If you want to deliver immediate and customized customer service support, this is the tool that can accomplish this.
Awesome
What do you like best about the product?
The best part is its Case Management abilities.We have status vales we can create Queues and assign them Cases.We have escalation rules
What do you dislike about the product?
I disliked that in Service Cloud they dont have Live Agent License we need to get separate live agent licenses
What problems is the product solving and how is that benefiting you?
We are solving Case Management problems
Recommendations to others considering the product:
Best for Case Management
Best CRM Platform
What do you like best about the product?
I like how customizable the platform is no matter what your workflow is.
What do you dislike about the product?
Not too much to dislike since its so flexible.
What problems is the product solving and how is that benefiting you?
One unified platform to view all customer info. We can do this and link to our other systems that have even more info customer facing reps need to see.
Clear and concise
What do you like best about the product?
The ability for multiple team members to access the ticket desk
What do you dislike about the product?
notifications of new problems are not always top of the list
What problems is the product solving and how is that benefiting you?
We are a Saas based health tech company and many hospital marketers need a lot of hand holding - it's a new way of doing business. This systems keeps it all straight.
Recommendations to others considering the product:
Dedicate at least one person to monitor at ALL times, but that can vary as it is easy to learn and multiple users can become experts quickly
Easy to use, modern and convenient
What do you like best about the product?
The interface is user friendly. It is so easy to access from anywhere and that makes it wonderful for me. The ability to customize and so easy to set up.
What do you dislike about the product?
The pricing is a little high. But, I do think it is worth it. You do get what you pay for with this service. It sometimes can lag which is annoying on a busy day with deadlines.
What problems is the product solving and how is that benefiting you?
I am able to track all of the service issues so easily and keep on top of everything- I was drowning before just using spreadsheets and email searching
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