Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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It's ok
What do you like best about the product?
I have used better, I've used worse, it is what it is and it's OK
What do you dislike about the product?
There are there things that are easier to use but you also get extra features
What problems is the product solving and how is that benefiting you?
Service and support
Salesforce Service Cloud
What do you like best about the product?
The ease of access from anywhere and mobile compatibility.
What do you dislike about the product?
Cannot copy and paste any screenshot from the app to email clients.
What problems is the product solving and how is that benefiting you?
Customer service requests where customer can get to the problem resolution quickly.
Great for following up on account information
What do you like best about the product?
Able to have different queues for diff departments in the company. Easily see who manages the case, changes that are being done and sending emails directly from sales force.
What do you dislike about the product?
Can't edit same multiple contacts or merge them together as one. Often you will see two contacts listed on account with same name and phone but can't merge into one, it remains as one.
What problems is the product solving and how is that benefiting you?
Love being able to communicate, document and send information over to other employees and departments even if they're out of the office. Salesforce allows you to link to your email for notifications on cases being worked.
Recommendations to others considering the product:
Can be used from internal communications and documentation to using as a patient based software
Salesforce is User Friendly
What do you like best about the product?
Salesforce is incredibly user friendly and very straightforward. It allows so much information to be stored at your fingertips, always easily accessible.
What do you dislike about the product?
Importing/exporting and building reports
What problems is the product solving and how is that benefiting you?
Managing customer relationships, it allows for a one stop shop for following up.
The best for us
What do you like best about the product?
I consider this the best free CRM tools for business helper and self-employers. It’s help me so much and I’m very thankful. Other thing very important is because they have the latest tech trends.
What do you dislike about the product?
Everything okay to me. I have nothing considered bad.
What problems is the product solving and how is that benefiting you?
My diary tasks
Customer Service Resolution & Satisfaction
What do you like best about the product?
Intuitive User interface; Easy Adoption; Effective on the Job
What do you dislike about the product?
A bit expensive for the enterprise; Requires better pricing
What problems is the product solving and how is that benefiting you?
Effective Customer Service Resolution drives better Customer Satisfaction. This helps improving advocacy and deal size
The Best Record Keeping for Any Company
What do you like best about the product?
It is simple to understand and use. I love all the notes in one place and being able to save emails.
What do you dislike about the product?
I have not found one thing I don't like.
What problems is the product solving and how is that benefiting you?
Record keeping for every client and every contact helps us navigate between information with ease.
Recommendations to others considering the product:
It is a very simple to understand and keep track of all your clients contacts, notes and activities.
Pretty dang good
What do you like best about the product?
It easy to use. Very assistive. I like that my reports are easy to manipulate. I am not very tech savy but I can still do it! My dashboard makes everything super easy for internal reporting and for assigning claims. It now takes me less than half the time it used to.
What do you dislike about the product?
There may be too much information. It sometimes doesn't always have a direct answer and an exact answer for your question is not always available. The system tends to have a lot of ... "errors" and resends you back to the screen. Or when I am in a claim- I can't delete a task and then go back to my claim. It goes back to the previous claim.
What problems is the product solving and how is that benefiting you?
We work on insurance claims. Its massive amount of information we are able to track is a huge benefit. We are able to edit all the different key point indicators and manipulate data. Our customers are also a lot happier.
Recommendations to others considering the product:
Use it. Try it. Honestly, you won't regret it.
Mixed feelings
What do you like best about the product?
The potential for customization to fit the needs of my organization.
What do you dislike about the product?
Clunkiness is exporting data and cross-linking information.
What problems is the product solving and how is that benefiting you?
Quickly grouping members by state, organization, task force, etc.
Service Cloud
What do you like best about the product?
It helps manage cases and allow for a lot of data tracking and reporting
What do you dislike about the product?
The user interface on classic leaves a bit to be desired. I think lightning would be better but we are not switching yet.
What problems is the product solving and how is that benefiting you?
The ability to track and manage our cases.
Recommendations to others considering the product:
It's definitely a lot better than the alternatives.
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