Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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Little versatility and customization
What do you like best about the product?
Connection with SALESFORCE and Five9 is helpful
What do you dislike about the product?
Little versatility and lack of customization beyond contacts and cases. Can not expand to other objects within Salesforce
What problems is the product solving and how is that benefiting you?
Not all my users need a license w Salesforce to use desk, helping my organizations cost of operation
Salesforce Cloud
What do you like best about the product?
I love to use the Chatter social media site along with the Lightning view
What do you dislike about the product?
There is nothing that I dislike about Salesforce, I love Salesforce
What problems is the product solving and how is that benefiting you?
Granting access to end users, correcting scripting issues
Customer Database
What do you like best about the product?
It's easy to navigate with its user interface.
What do you dislike about the product?
Since it's only a web application, it's really annoying to switching tab to view customer's information when you have several opened.
What problems is the product solving and how is that benefiting you?
It helps our company by collaborating between departments communication using one system.
Recommendations to others considering the product:
They would adjust the system interface to your company need.
Functional, sometimes difficult to use
What do you like best about the product?
Straightforward? It was pretty cut and dry to use the app.
What do you dislike about the product?
I needed to use this on a daily basis to input data and set appointments for customers. I would often have difficulty inputting information and would lose data in the midst of input or it would save the information awkwardly and change what the information appeared to be.
What problems is the product solving and how is that benefiting you?
Being able to provide intel and set appointments with company wide info access out in the field.
communication
What do you like best about the product?
send you the automatic information for the primary contact as a third party
What do you dislike about the product?
sometimes information goes in a wrong direction
What problems is the product solving and how is that benefiting you?
third party communication
Salesforce for work applications
What do you like best about the product?
I like how seamless it is and the great reporting that it provides for me.
What do you dislike about the product?
I dislike some of the connectivity issues that I have from time to time
What problems is the product solving and how is that benefiting you?
We use it in the office for providing updates on training and performance progress with our clients.
easy communication for customers
What do you like best about the product?
I like that you can sort all emails and information you want any way you want it.
What do you dislike about the product?
There isn't much to dislike. I have been using salesforce for over 6 years
What problems is the product solving and how is that benefiting you?
multiple users are able to navigate customer inquiries.
So much info in one place!
What do you like best about the product?
I loved using this software when working in the casino industry. It was so easy to locate events and contacts, which is extremely helpful when you have customers on the phone, waiting for information right then and there.
What do you dislike about the product?
The only thing I disliked about this program was that the organization of information could have been formatted better. I always felt like there were 5 different ways to find something, and there was, because of the disorganization of the site.
What problems is the product solving and how is that benefiting you?
Having a company's information all in one place, especially when you're working in the casino industry and people want info and answers NOW.
Clunky app
What do you like best about the product?
It is nice to have client interactions filed under categories
What do you dislike about the product?
Just about everything navigation wise. Also , way too many limitations when it comes to closing cases. Mass close for spam is nonexistent. Lots of time sucking workflows.
What problems is the product solving and how is that benefiting you?
We tried to streamline our customer service across asset classes
Recommendations to others considering the product:
I’d look elsewhere
Review of the Salesforce platform
What do you like best about the product?
The orginazation of various tasks and the ease of access of researching previous tickets.
What do you dislike about the product?
Using Salesforce for over a year now I have not yet had any negative experiences concerning any effects to workflow.
What problems is the product solving and how is that benefiting you?
By using Salesforce at the workplace we are solving issues regarding financial productivity and tracking of all credit and debit assets. A nice benefit to using this data platform is the ease of access to previous records that would take longer to research using other databases.
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