Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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External reviews are not included in the AWS star rating for the product.
Best ticketing system
What do you like best about the product?
Can track work in the form of cases easily. This system is robust and easy to use.
What do you dislike about the product?
There is nothing much I dislike except few functions doesn’t work better in chrome.
What problems is the product solving and how is that benefiting you?
Track work in the form
Of cases
Of cases
SalesForce Service
What do you like best about the product?
SalesForce Service Cloud is easy to use. The system is user friendly and intuitive.
What do you dislike about the product?
For my purposes I have found the product suits my needs. I have not encountered any issues that weren’t part of my introductory learning curve.
What problems is the product solving and how is that benefiting you?
Case management and social media engagement.
Sales Management
What do you like best about the product?
How customizable it is for all our business uses.
What do you dislike about the product?
The learning curve to teach our team how to use it.
What problems is the product solving and how is that benefiting you?
Predictive sales, easily modifiable reports and more.
Software support
What do you like best about the product?
It allows the company to connect worldwide
What do you dislike about the product?
Just started to get use to it so still have a lot to learn ,
What problems is the product solving and how is that benefiting you?
Tax and accounting
Great product
What do you like best about the product?
Email feature in seemeless integration into company email
What do you dislike about the product?
Lots of service alerts and service notifications
What problems is the product solving and how is that benefiting you?
Solves our helpdesk issues
Working with Salesforce
What do you like best about the product?
The smoothness in the menus. This was a good tool for quickly having access to information through your web browser.
What do you dislike about the product?
The lack of explanation about its true functions.
What problems is the product solving and how is that benefiting you?
Searching customer information and for updates to their accounts.
SFSC is a functional helpdesk system if you are already using other products from Salesforce
What do you like best about the product?
Service Cloud pushes us one more step toward a single pane of glass for information about our customers. It integrates with our Sales and CRM tools, and is set to be integrated with future business systems as we further integrate with Salesforce in the future.
What do you dislike about the product?
As with many enterprise systems, Service Cloud is big and complex and takes a lot of configuration to make it work. Our implementation to a few hundred users took 6 months of planning and 3 months to roll out. The complexity allows you to handle varied and complex needs, but this is not a turnkey application.
What problems is the product solving and how is that benefiting you?
Integration of service, sales, and customer data.
Salesforce is so helpful!
What do you like best about the product?
It houses all the information we would ever need for our wonderful donors!
What do you dislike about the product?
We seem to always be having an issue with mapping of some sort.
What problems is the product solving and how is that benefiting you?
We've been able to find information with a simple search!
Recommendations to others considering the product:
Use it! It's so helpful. Definitely send some training on the platform.
Simply the best yet
What do you like best about the product?
Coming from trying to service our users with Mantis, ServiceCenter, JIRA, Remedy, EMAIL - Salesforce integration with Service Cloud takes the cake. Easy to setup and easy to get metrics out of.
What do you dislike about the product?
To truly get all the features you need to spend more $$ vs your initial cloud.....but that is about it.
What problems is the product solving and how is that benefiting you?
Increased user satisfaction/service, time to solution closure, increased visibility across support teams
Great for CRM management and sales pipeline
What do you like best about the product?
Ability to add custom fields to customer record and enter in specific information.
What do you dislike about the product?
Reporting! There's so much you can do but is a tad confusing.
What problems is the product solving and how is that benefiting you?
I manage customer success so having clear view of renewal dates is key.
Recommendations to others considering the product:
This a great tool for both sales and customer success/support teams to use to manage customers from an opportunity perspective and for upsells and renewals.
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