Agentforce Service
Salesforce, Inc.External reviews
6,982 reviews
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Works for what I need it for
What do you like best about the product?
Works for what I need it for. Works good.
What do you dislike about the product?
Linkpoint. Doesnt work all the time. ...
What problems is the product solving and how is that benefiting you?
Logging calls for salesppl
Ups and downs
What do you like best about the product?
It has a clever interface that allows easy search
What do you dislike about the product?
Information involved to find people is limited
What problems is the product solving and how is that benefiting you?
Helping customers
Multi functional
What do you like best about the product?
I love that salesforces has options for creating reports out of any information that is input into the system. Also, it’s great that almlst all departments have a use for sales force. Cross functional.
What do you dislike about the product?
I wish there were more informational or help options for how to use a function of the system.
What problems is the product solving and how is that benefiting you?
Sales uses it for leads, customer services for case tracking,reporting, and audits
Salesforce is a great resource!
What do you like best about the product?
The ability to compile so many resources in one location makes my job that much easier!
What do you dislike about the product?
The amount of time it took to get licensing for additional staff.
What problems is the product solving and how is that benefiting you?
Use Salesforce to monitor device health ststus.
Recommendations to others considering the product:
Licensing
Best way to answer the phone
What do you like best about the product?
It puts everything on 1 screen. It’s very easy to use
What do you dislike about the product?
It sometimes shuts down or kicks you off so you have to reboot
What problems is the product solving and how is that benefiting you?
The phone system
The industry leader for a reason.
What do you like best about the product?
Implementation was fairly straightforward, and the system has been rock solid for us for years now. The 3x release schedule works great, as a lot of new features are added at no additional charge. The constant refinements and upgrades are a huge improvement over our previous systems, which would go years without an upgrade and then require a major one involving money, resources and downtime.
Service Cloud is infinitely customizable, even if we have not yet explored all the features to their fullest.
The Lightning UI console integrates everything a call centre CSR could need on one screen.
Since it is the industry standard, every vendor and third party app integrates seamlessly.
Support is fantastic, with online community and Trailhead learning.
Service Cloud is infinitely customizable, even if we have not yet explored all the features to their fullest.
The Lightning UI console integrates everything a call centre CSR could need on one screen.
Since it is the industry standard, every vendor and third party app integrates seamlessly.
Support is fantastic, with online community and Trailhead learning.
What do you dislike about the product?
License costs can add up, especially for storage.
Having both Classic and Lightning UIs can be confusing at times, and the movement to Lightning is happening slower than expected.
Features are announced well before they are widely-available and are sometimes over-hyped.
Having both Classic and Lightning UIs can be confusing at times, and the movement to Lightning is happening slower than expected.
Features are announced well before they are widely-available and are sometimes over-hyped.
What problems is the product solving and how is that benefiting you?
It gives us a single source of customer data and interactions. We have a better view of the customer and our contacts with them. It is cloud-based, so we are not reliant on our internal IT dept. to support operations and upgrades.
Recommendations to others considering the product:
If you can afford it and take advantage of all the features, it's the way to go.
Salesforce
What do you like best about the product?
The ease of using the cloud is great! I like that everything is laid out perfectly right in front of you.
What do you dislike about the product?
Sometimes it takes a while to load because it is a web based program - but all in all I don't really have much I dislike about it. We just started to use it so I don't have much to say.
What problems is the product solving and how is that benefiting you?
Helping customers deal with specific issues between their finance contracts and any other vendor issues.
Recommendations to others considering the product:
It's great if you really want to get to know your customers in a different aspect and give them the service you feel they deserve!
Love Slaesforce Service Cloud
What do you like best about the product?
I love how easy it is to stay organized. We are able to easily categorize cases opened by clients
What do you dislike about the product?
User interface is lacking slightly. It really took a while to learn and get comfortable.
What problems is the product solving and how is that benefiting you?
We are able to analyze where the gaps are in our client services practices
Sales force yes
What do you like best about the product?
Very easy to use and a lot of info at your fingertips.
What do you dislike about the product?
If your internet is slow you may have to wait for your searched data to load.
What problems is the product solving and how is that benefiting you?
Service repair and techs
Recommendations to others considering the product:
If you need to build your business this is a good place to start.
Service cloud user
What do you like best about the product?
The ability to customize and create a new view
What do you dislike about the product?
Using an a phone is very quirky it will not allow you to scroll up
What problems is the product solving and how is that benefiting you?
Efficiency
Recommendations to others considering the product:
It is a great tool
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