Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Work very well and smoothly
What do you like best about the product?
It's very clear and easy to use. Friendly mobile interface, many useful features
What do you dislike about the product?
It just loads 20000 cases each time , i can't export all cases one time so i have to export them manually
What problems is the product solving and how is that benefiting you?
Supporting customers
salesforce service cloud review
What do you like best about the product?
super easy to use, there's a large customer base which makes it trustworthy
What do you dislike about the product?
at first really hard to use and pick up!
What problems is the product solving and how is that benefiting you?
wasted resources and saved lots of time
Easy to integrate
What do you like best about the product?
Easy to make it work with any type business, flexible and reliable with other products
What do you dislike about the product?
The support is not that great. But easy to understand from guidelines
What problems is the product solving and how is that benefiting you?
Benefits in cutting IT infra cost in hosting server and windows licenses.
Recommendations to others considering the product:
Go for it one of the best products in market now
New service cloud user
What do you like best about the product?
The platform appears to be very extensible, and the design team is very responsive.
What do you dislike about the product?
Deployment to end users requires a significant culture and terminology change.
What problems is the product solving and how is that benefiting you?
We have great access to end user data, in a shorter reporting period.
You gotta try Salesforce!
What do you like best about the product?
It’s a complete upgrade from the system our call center used before. The functionality was easy to use as well as easy to train other employees. It has great features (like attaching documents to certain call logs). It’s also very sleek (new).
What do you dislike about the product?
I haven’t had a bad experience so far using this system.
What problems is the product solving and how is that benefiting you?
This system was used as an upgrade for our call center. It’s great for call or email communication with customers. It’s also great tool to implement various policy or client information that can be shared internally.
Recommendations to others considering the product:
Great tool, very recommended for call centers
Desk Salesforce review
What do you like best about the product?
I like how you are able to track what you have asked support for. Makes it easy to organize
What do you dislike about the product?
It would be nice if we can search up other support tickets via the support ticket number
What problems is the product solving and how is that benefiting you?
We use it to solve support issues. I have noticed how easy it is to solve issues and organize your tickets
Recommendations to others considering the product:
Installing a search engine to search up other support ticket numbers
Centralized tool for support
What do you like best about the product?
Great product that works best compared to other applications and helps support team view 360 degree view of customers
What do you dislike about the product?
Sometime it takes time to load pages. Performance needs to be improved
What problems is the product solving and how is that benefiting you?
Helps us manage thousands of support cases efficiently
Salesforce Review
What do you like best about the product?
We can easliy customize the UI as per the requirement. We can create accounts for customers, cases for their problems/ issues, we can track the conversations and we can have groups, followers etc.
What do you dislike about the product?
The process of integration is complicated. Salesforce is very easy to break and triggers are sensitive if not programmed correctly
What problems is the product solving and how is that benefiting you?
The customer service team and sales team can work a lot faster on their section since salesforce offers a very fast way of working on numerous things at the same time.
Recommendations to others considering the product:
Yes.
Salesforce Service Cloud for Help Desk Support
What do you like best about the product?
Ability to be notified when a user responds and ability to track status of all open cases/tickets.
What do you dislike about the product?
If I close a case/ticket and the user responds it will put it back in my notifications.
What problems is the product solving and how is that benefiting you?
email going to multiple people and not knowing if someone is already working on the issue, with SF we can see if someone has taken ownership and can see the stage of the ticket if we get a call from the submitter.
Recommendations to others considering the product:
Absolutely need a dedicated Admin on-site, very helpful to have a dedicated SF developer as well.
Unable to integrate it with shortel
What do you like best about the product?
Salesforce is a reliable way of keeping track of clients
What do you dislike about the product?
It doesn't intergrate well with the shortel VOIP
What problems is the product solving and how is that benefiting you?
Our sales department utilizes it to contact leads leading to additional sales.
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