Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
I use salesforce as a knowledge base
What do you like best about the product?
I like the fact that I can have access to all of the links that I need and it acts as a directory for me to drill down to what I need to complete the task.
What do you dislike about the product?
The limits between the sales cloud version and the service cloud version
What problems is the product solving and how is that benefiting you?
Organizing knowledge base articles.
Great program
What do you like best about the product?
Ease of use and seamless integration. Awesome experience
What do you dislike about the product?
Nothing. Everything works great. Love the feel of the software
What problems is the product solving and how is that benefiting you?
Great customer service
Salesforce service cloud greatly improved our support desk performance
What do you like best about the product?
It is cloud base and email to case feature really help our client to reach out to our support team easily
What do you dislike about the product?
Additional features required additional license fee in order to enable the feature
What problems is the product solving and how is that benefiting you?
Our client can email to our support team and it route to the agent who is specialize in the aspect of the issue.
Love Salesforce as our only CRM
What do you like best about the product?
We only use Salesforce as our CRM to interact with customers
What do you dislike about the product?
one time I had issues with the browser certificates for Salesforce but it got fixed later by Salesforce
What problems is the product solving and how is that benefiting you?
We use Salesforce as our only CRM to interact with our customers . We use Salesforce as a platform to interact with customer issues , we use Salesforce for knowledge base articles etc...
Desk.com review
What do you like best about the product?
It is easy to set up and navigate. Fast and efficient customer service.
What do you dislike about the product?
You should be able to add additional features and customize things to your liking.
What problems is the product solving and how is that benefiting you?
Able to take my customer service global. The benefits have been improved growth within the company.
Recommendations to others considering the product:
Try it.
Good For the Most Part
What do you like best about the product?
Salesforce is a good way to create cases and escalate them to appropriate areas in support.
What do you dislike about the product?
It can be difficult to navigate contacts when you support several lines of business that have their own contacts.
What problems is the product solving and how is that benefiting you?
Solving the sharing of patient/participant issues via being able to communicate the issues effectively to remote support specialist.
Recommendations to others considering the product:
At the moment, Salesforce is a bit cluttered if you don't customize just right, but with time, I think it will improve. So, if you need case management tools with tons of customization for where data is displayed, this could be for you. Otherwise, I would look to more simplified case management.
Love Salesforce
What do you like best about the product?
I love that you can set up task to follow up with customers if you need to. Being able to see all documentation for the customer in place is awesome.
What do you dislike about the product?
The attachments take too many clicks to be a Lebanese to view.
What problems is the product solving and how is that benefiting you?
Cross collaboration between teams. When we are complete with our assigned task we can move it to the next phase seamlessly.
Best CRM System for Customer Service Needs
What do you like best about the product?
Salesforce Service Cloud is easy to use and configure for all your CRM needs. Case Management allows users to easily track customer issues, manage requests and solve problems quickly.
What do you dislike about the product?
There are no real dislikes with the software. Admins and Developers are able to configure the software to fix any issues that may occur. If I had to choose something that may need improvement, it would be the List Views and ability to clean them up.
What problems is the product solving and how is that benefiting you?
Open Sharing. The sales team and operations team can easily see what is going on with a customer at any time. No need to call or email for resolution or where something is in the process. You can just look at the case or the work item.
Recommendations to others considering the product:
Salesforce Service Cloud helps with all of your Customer Service Management needs. It is user friendly and easy to launch. The software can easily be configured to fit the business needs and culture.
IT director
What do you like best about the product?
cloud based. allows all users to work together
What do you dislike about the product?
web based is slow speed sometimes loading pages
What problems is the product solving and how is that benefiting you?
transparency of data. easily share information with all of team regardless of their location
Helpful in my day-to-day tasks
What do you like best about the product?
It's extremely user friendly. Our company uses it to communicate regarding customer requests and issues they may have. Everything is logged under the customer which is great when you need to go back and check anything. I use it every day and it's probably my favorite out of everything I use daily.
What do you dislike about the product?
I can't think of anything I don't like about Salesforce. It has everything I need for a typical day.
What problems is the product solving and how is that benefiting you?
I use it for requests my colleagues have on their accounts such as business reports, special orders, etc. It makes it easy to communicate about the customers while my colleagues are working remotely or on the road.
Recommendations to others considering the product:
Salesforce makes it easy to communicate with peers who work remoteley and keeps a log of requests, comments, opportunities, etc. within a customer page.
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