Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
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External reviews are not included in the AWS star rating for the product.
Very flexible, not always intuitive
What do you like best about the product?
Flexibility and much detail available in the screens
What do you dislike about the product?
Accessing information can be somewhat confusing.
What problems is the product solving and how is that benefiting you?
Pulling up details about clients quickly while not making them wait. Adding notes for next representatives to access.
Salesforce is very user friendly!
What do you like best about the product?
Salesforce is easy to navigate! Allows the user to organize tasks, and track productivity!
What do you dislike about the product?
Chat functions are often problematic.
What problems is the product solving and how is that benefiting you?
Great way to keep track of productivity and keep clrecords for our customers.
Large public sector implementation
What do you like best about the product?
The customizability of the CRM is very good for implementer.
What do you dislike about the product?
There are many ideas on ideaexchange that limit some cabailities we would like to build. The pipeline is full.
What problems is the product solving and how is that benefiting you?
We have a public facing form and self service portals.
Decent product, Over priced.
What do you like best about the product?
- Ease of configuration and use
- Easy handling
- Raw data is tractable easily
- Easy handling
- Raw data is tractable easily
What do you dislike about the product?
- Very poor support
- Very poor reporting Capability
- No integration available.
- Very poor reporting Capability
- No integration available.
What problems is the product solving and how is that benefiting you?
We did not have a ticketing system for customer service and wanted to use a more intelligent system to run analytics on our customer service complaint and to have a cloud based storage of this information.
Salesforce User
What do you like best about the product?
Flexible - many custom fields you can leverage to track the data you want.
What do you dislike about the product?
Each module is limited in physical space - it'd be nice to expand the list within the module
What problems is the product solving and how is that benefiting you?
Having enough data points across client base to leverage and build into meaningful reports
Great for tracking incoming requests
What do you like best about the product?
The ease of customizing objects in the service cloud, including cases. The case object is easy to set up and get call center agents
What do you dislike about the product?
I generally like everything about this product.
What problems is the product solving and how is that benefiting you?
Able to easily track incoming inquiries and customer problems using cases.
Amazing
What do you like best about the product?
Ease of use, great navigation tools, easy set up
What do you dislike about the product?
Nothing, I think it's a great tool good job
What problems is the product solving and how is that benefiting you?
Helping guest solve order questionss
Great tool without using your inbox
What do you like best about the product?
Love that you can message customers without using your direct email. You can have multiple people use the same account as well.
What do you dislike about the product?
Searching for something... It saves everything and the search tool could be better.
What problems is the product solving and how is that benefiting you?
Having two websites handles with one tool, love it.
Salesforce Service Cloud
What do you like best about the product?
Service Console and Knowledge Articles are great productivity tools that enables the CTS to service the customers effectively
What do you dislike about the product?
It is difficult to get the related list objects to show together for the Case that is opened on page.
What problems is the product solving and how is that benefiting you?
We use Service Cloud to maintain/track cases of customer interactions, from inquiry to technical support, repairs, Product complaints, etc.. One of the benefits is easy visible Cases and related Cases and to support multiple calls with different Cases at the same time and/or toggle back and forth between Cases.
Service cloud is great
What do you like best about the product?
Using Service cloud allows us to better service our customers.
What do you dislike about the product?
Sometimes lightning can be slow, despite its namesake.
What problems is the product solving and how is that benefiting you?
Addressing customer help desk needs for our products.
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