Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Review of Salesforce
What do you like best about the product?
it is extremely user friendly and easy to use.
What do you dislike about the product?
i don't have any complaints about salesforce, I love that we use it
What problems is the product solving and how is that benefiting you?
it makes all of our interactions with our customers very organized
Great Interface and easy to use
What do you like best about the product?
Everything is easily found in the easy to use interface and console that is available in the service cloud.
What do you dislike about the product?
Sometimes its slow and the multiple tabs that open can be confusing.
What problems is the product solving and how is that benefiting you?
We are able to be more productive with service cloud with everything organized and seen in one view and one tab on our computer!
Recommendations to others considering the product:
If you are looking to find something easy to use inside of Salesforce use the Salesforce service cloud.
Bare bones
What do you like best about the product?
All conversation about a topic in one place; see history, get new people up to speed.
What do you dislike about the product?
Difficult to confine things to tickets; artificial constraints; difficult to report/see how things are going holistically; related tickets to each other.
What problems is the product solving and how is that benefiting you?
Documenting bugs and enhancements with web partner.
Recommendations to others considering the product:
Look into setup for more reporting/visualization options. Set clear parameters on what should be a new ticket and what should be further discussion.
Track tickets that are re-opened. Use another system like Trello for more visuals. Add more prioritization options in ticket creation/editing. Allow communication through tickets on e-mail; not Comments.
Track tickets that are re-opened. Use another system like Trello for more visuals. Add more prioritization options in ticket creation/editing. Allow communication through tickets on e-mail; not Comments.
Salesforce
What do you like best about the product?
Ability to have insight into how other departments are doing, allows for more transparency
What do you dislike about the product?
the software itself is cumbersome; you have to click multiple times to save anything, it's clunky and counterintuitive
What problems is the product solving and how is that benefiting you?
We are creating a clear view of our pipeline across multiple departments, and can communicate w our teams effectively
Recommendations to others considering the product:
It is the most popular CRM so you will probably be stuck using it, so you just have to learn how to navigate the clunky bits
Good and fast web application
What do you like best about the product?
stability, reliability, performance
able to open on any browser
secured login, with extra authentication either via email or phone.
able to open on any browser
secured login, with extra authentication either via email or phone.
What do you dislike about the product?
sometimes issues might occur due to web browser settings.
What problems is the product solving and how is that benefiting you?
help to reset passwords for users, disable accounts for those who had left, escalating complex issues to Level 3 Salesforce teams.
Wished it lived more inside of Salesforce
What do you like best about the product?
Desk tickets were already related to contacts and it was an easy experience integrating it with my Salesforce domain.
What do you dislike about the product?
The full capabilities still felt like they lived outside of Salesforce. My expectations were higher given that its a Salesforce product.
What problems is the product solving and how is that benefiting you?
Working with customers has been somewhat easier. However, user adoption has still been a challenge.
Would not recommend if you need a ready-to-go solution
What do you like best about the product?
Very nice integration with email - if needed customer can communicate completely via email.
What do you dislike about the product?
Among some areas where improvement is needed are:
- Old looking interface
- Mediocre search functionality
- Old looking interface
- Mediocre search functionality
What problems is the product solving and how is that benefiting you?
Using this as a helpdesk solution, where clients and internal users can crate tickets via email, and this exact functionality works great. But it would take some effort to customize the system for your needs.
Recommendations to others considering the product:
Go through the full life cycle of a ticket during PoC/trial to make sure the system fits ALL of your needs.
Powerful Analytics and Productivity
What do you like best about the product?
Ease of use & configuration capabilities
What do you dislike about the product?
The licensing for service cloud is perceived to be complex by some clients since there are so many add-on components not included in the base license
What problems is the product solving and how is that benefiting you?
Service cloud has allowed my clients to dramatically improve customer experience, productivity of employees, and improved business analytics for executives executives.
SERVICE AGENT
What do you like best about the product?
GREAT USER INTERFACE ALL IN ONE PLACE HELP OUR AGENTS TO RESOLVE EVERYTHING I
What do you dislike about the product?
Sometimes the integration between a phone will not work properly but that depends on the connector
What problems is the product solving and how is that benefiting you?
More time doing our best support service
Recommendations to others considering the product:
Test
Very robust and customizable, not cheap might not be that simple
What do you like best about the product?
You can customize it a lot, it works correctly, a lot of integration options
What do you dislike about the product?
If you don't really need all of what it offers you can find solutions that are easier to deploy and way cheaper
What problems is the product solving and how is that benefiting you?
Cusomer care and sales
Recommendations to others considering the product:
From my own experience I would look into cheaper options unless you absolutely need an specific feature.
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