Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Excellent Product
What do you like best about the product?
The flexibility of the product to integrate other apps makes it even more versatile. Live agent, flexible assignment rules to name a few are my favorites.
What do you dislike about the product?
Lot of customization needed to improve UI
What problems is the product solving and how is that benefiting you?
Customer Service
East setup
What do you like best about the product?
Help desk set an example how easy to implement it. And awesome support.
What do you dislike about the product?
Pricing , it's expensive.
Product must be affordable for everyone.
Product must be affordable for everyone.
What problems is the product solving and how is that benefiting you?
Our business portal hosted there.
Easy to use
What do you like best about the product?
It’s easy to use and to train yourself. Helps with sales and customer service.
What do you dislike about the product?
Not much negative to say.. sometimes it’s slow but I feel that’s a internal problem not the program.
What problems is the product solving and how is that benefiting you?
It helps get to see some of the problems that may arise and the solution is already input in the system.
Very flexible, not always intuitive
What do you like best about the product?
Flexibility and much detail available in the screens
What do you dislike about the product?
Accessing information can be somewhat confusing.
What problems is the product solving and how is that benefiting you?
Pulling up details about clients quickly while not making them wait. Adding notes for next representatives to access.
Salesforce is very user friendly!
What do you like best about the product?
Salesforce is easy to navigate! Allows the user to organize tasks, and track productivity!
What do you dislike about the product?
Chat functions are often problematic.
What problems is the product solving and how is that benefiting you?
Great way to keep track of productivity and keep clrecords for our customers.
Large public sector implementation
What do you like best about the product?
The customizability of the CRM is very good for implementer.
What do you dislike about the product?
There are many ideas on ideaexchange that limit some cabailities we would like to build. The pipeline is full.
What problems is the product solving and how is that benefiting you?
We have a public facing form and self service portals.
Decent product, Over priced.
What do you like best about the product?
- Ease of configuration and use
- Easy handling
- Raw data is tractable easily
- Easy handling
- Raw data is tractable easily
What do you dislike about the product?
- Very poor support
- Very poor reporting Capability
- No integration available.
- Very poor reporting Capability
- No integration available.
What problems is the product solving and how is that benefiting you?
We did not have a ticketing system for customer service and wanted to use a more intelligent system to run analytics on our customer service complaint and to have a cloud based storage of this information.
Salesforce User
What do you like best about the product?
Flexible - many custom fields you can leverage to track the data you want.
What do you dislike about the product?
Each module is limited in physical space - it'd be nice to expand the list within the module
What problems is the product solving and how is that benefiting you?
Having enough data points across client base to leverage and build into meaningful reports
Great for tracking incoming requests
What do you like best about the product?
The ease of customizing objects in the service cloud, including cases. The case object is easy to set up and get call center agents
What do you dislike about the product?
I generally like everything about this product.
What problems is the product solving and how is that benefiting you?
Able to easily track incoming inquiries and customer problems using cases.
Amazing
What do you like best about the product?
Ease of use, great navigation tools, easy set up
What do you dislike about the product?
Nothing, I think it's a great tool good job
What problems is the product solving and how is that benefiting you?
Helping guest solve order questionss
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