Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Linked in eview
What do you like best about the product?
That i can connect with our sales reos and other partners
What do you dislike about the product?
Its a little confusing to understand but I time I think I will get the hang of it.
What problems is the product solving and how is that benefiting you?
Obtaining documentation needed
Love this product.
What do you like best about the product?
Salesforce makes it easy to input shared information to one place. You can run reports and create goals using the information.
What do you dislike about the product?
As long as the information is kept up, there is nothing to dislike.
What problems is the product solving and how is that benefiting you?
Customer service and reporting. Multiple departments depend on SalesForce
Recommendations to others considering the product:
Absolutely recommend.
Great way to Streamline workorders and Client issues
What do you like best about the product?
The layout is very clear. It's easy to keep track of current work orders and to submit no ones. Not a huge learning curve, very easy to work with and customizable. It works well with Salesforce.com which our company is already using. This makes streamlining between the two software's even better.
What do you dislike about the product?
Reporting is good, but could be more robust. Sometimes there are too many tasks needed in order to resolve an issue in Desk. I feel like support could be a little better, it's ok overall, but could be better. I wish the email integration worked better, sometimes there are needed details that are missing during the transfer.
What problems is the product solving and how is that benefiting you?
We are solving Work Order tracking, work order reporting and increasing overall efficiency. In the past we noticed several roadblocks when it came to work orders and making sure people stay on task and tracking who has what. Desk has really helped us as a company streamline all of these processes.
Recommendations to others considering the product:
If you are on the fence, I would say pull the trigger, especially if you are already using Salesforce.com for other areas of your business. You will not regret it.
Salesforce
What do you like best about the product?
Everything I need to access on a case is on the detail page. I do not have to navigate through multiple screens.
What do you dislike about the product?
The app is pretty blah / basic looking. It isn't an attractive application at all.
What problems is the product solving and how is that benefiting you?
We use it for our customers to open cases with us. Internal in development we use a different much user friendly application.
Recommendations to others considering the product:
You can find everything on the detail page which is great. The rest of the app could use more on the appearance side.
Customer Service on the Go
What do you like best about the product?
You can handle any complaint or case from customer in anywhere because its support on mobile apps. also can receive case on many source like facebook, twitter, email and chat with single app
What do you dislike about the product?
its depend on the internet connection because this is required high internet connection.
What problems is the product solving and how is that benefiting you?
i'm a sales person, but handle my customer's case also like if there is anything problem with my product they used, the 1st person usually they contact are the sales person. my company also have customer service but the customer more comfortable contact directly to me. so i need the mobile apps can handle 2 type of needs. Sales and Service on one app. the answer is Salesforce Service Cloud
Recommendations to others considering the product:
You better try it. because it more easier for your company and your work as a sales and customer service. because you can access it from anywhere and 24 hours. you feel connected to the customers all the time
Good application but with some issues
What do you like best about the product?
Fairly straight forward to use. I like the recently viewed items menu to the bottom left of the screen. It is a fast application.
What do you dislike about the product?
This might not be a Salesforce issue but an internal organizational integration issue due to the number of different business units in the company and the desire to consolidate all these Salesforce accesses into one. However I think Salesforce must take some blame for this issue. The transition has not been smooth at all. Over 1 year later and Salesforce is not working as efficient as it used to before the company's desire to consolidate the different Salesforce setups used by different business units.
What problems is the product solving and how is that benefiting you?
A fast, efficient and organized sales process. Centralizing quotes and signed orders and all the relevant details in one place.
Recommendations to others considering the product:
Integration between different business units within the same company should be seriously evaluated and considered before proceeding with Salesforce.
Salesforce is a great applicant system
What do you like best about the product?
I like the features on updates and Ikap saved vs Ikap completes. It is very organized and neat.
What do you dislike about the product?
Salesforce could report in realtime that way changes and updates can be accounted for immediately
What problems is the product solving and how is that benefiting you?
We benefit with our application intake. The benefits outweigh any issues
Quick operation and stable interface
What do you like best about the product?
Very quick and smooth system. It adapts quickly and has small features that improve usability.
What do you dislike about the product?
Could have a slightly better UI experience, but it’s not that bad
What problems is the product solving and how is that benefiting you?
CRM, account management, case managt
Salesforce Review
What do you like best about the product?
Salesforce platform and customer support is awesome.
What do you dislike about the product?
Yet to find any drawback as of now. Will keep looking
What problems is the product solving and how is that benefiting you?
Makes our customers happier using the world’s #1 platform for service.
Recommendations to others considering the product:
Worthing using Salesforce Service Cloud
Flexible valuable asset
What do you like best about the product?
Salesforce cloud provides an easy to use web interfwce that works great for our techs in the field.
What do you dislike about the product?
At this time we have not run into any factors that hinder our day to day work.
What problems is the product solving and how is that benefiting you?
The availablity of our road techs to have full access to rhe crm application to do their work.
showing 6,351 - 6,360