Agentforce Service
Salesforce, Inc.External reviews
6,980 reviews
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External reviews are not included in the AWS star rating for the product.
Salesforce is powerful but can be glitchy
What do you like best about the product?
It is a powerhouse. It does a LOT of various tasks associated with customer service and helping our customers.
What do you dislike about the product?
It can freeze and has random glitches. On occasion, I would have to shut salesforce down and relaunch it to get around a glitch.
What problems is the product solving and how is that benefiting you?
All things you need to help your customers, account info, previous calls, etc..are right at your fingertips.
Recommendations to others considering the product:
Even with the glitches, it is worth it.
Excellent Product
What do you like best about the product?
How easily I am able to track my cases I create.
What do you dislike about the product?
Lots of clicking sometimes. But they usually can be resolved by SF admin
What problems is the product solving and how is that benefiting you?
Tracking and reporting is a huge plus because of sales force.
Recommendations to others considering the product:
Highly recommend it!
Good Platform With Potential
What do you like best about the product?
Search-ability within Salesforce is relatively easy. You can search by partial names, quotations, etc.
What do you dislike about the product?
Attachments linked directly into the chatter fields do not save if there is ever a "crash".
What problems is the product solving and how is that benefiting you?
Salesforce has allowed me and my team to keep track of our project pipeline and to keep communication lines open with our sales team.
Salesforce - Robust Management Tool
What do you like best about the product?
Salesforce is a great tool for any company with several avenues of business contact both internally and externally. The functionality to log tickets/cases via email and have an auto assign function is a real time saver. It's also great for projects/tickets that require several teams/team members' participation.
What do you dislike about the product?
I can't think of anything negative about Salesforce. It's a great tool.
What problems is the product solving and how is that benefiting you?
Working in a SaaS environment, some tickets require several points of contact. Salesforce is a great assigning and tracking tool. No more junked up inboxes or lost emails. It's all in Salesforce.
Salesforce Review
What do you like best about the product?
I like that there are different functions that can be used such as reports.
What do you dislike about the product?
One thing that dislike is that when you log in, all of the chatter conversation you have pops up.
What problems is the product solving and how is that benefiting you?
Tracking students appropriately and having the ability to categories them accurately.
Sales Coordinator Salesforce Review
What do you like best about the product?
I like that all information from the lead information all the way through to the sale being closed is in one easy to access place.
What do you dislike about the product?
There is nothing I can think of that I dislike
What problems is the product solving and how is that benefiting you?
I can access all of the salesmen's proposals as the orders are coming in. The reporting of opportunities on an up-to-date basis is great.
Amazing Service
What do you like best about the product?
I like it the most because it is convenient to use
What do you dislike about the product?
The complexity to change things and user management
What problems is the product solving and how is that benefiting you?
We follow our sales and support cases up through this software. We saved a lot of time and energy.
Recommendations to others considering the product:
Make sure you have a good business case and read on the different advantages and disadvantages. I think overall this is a very good product and can be of tremendous value to the business. Engage your key stakeholders and securebuy in.
Good software, user friendly
What do you like best about the product?
It's easy to navigate and I was able to track my own performance
What do you dislike about the product?
Had some troubleshooting problems with logging in
What problems is the product solving and how is that benefiting you?
Being able to manage how I work with customers and how I keep my training up to date
Easy and intuitive
What do you like best about the product?
Very intuitive software that is easy to use. You don't need a computer science degree to figure it out.
What do you dislike about the product?
Some limitations in size of comments. Could make grouping easier.
What problems is the product solving and how is that benefiting you?
The problem of creating spreadhseets with the touch of a button vs trying to use complicated software from the "other" guys. Have found it to be fast and easy.
Recommendations to others considering the product:
It's a great tool that is flexible. Easy to hit the ground running with this.
Desk.com - CRM Platform
What do you like best about the product?
The CRM is what you'd like and incredibly configurable to fit into your business workflow. Its especially useful for getting a call center up in running in an efficient way to raelly understand the data and what your employees and call center deliver to your customers each day. Tracking VOC by product or user is easy to do and a huge asset for product teams.
What do you dislike about the product?
The content management center (Help Center) is incredibly difficult and tedious to use. There is no customizable reporting or efficient ways to rebrand.
What problems is the product solving and how is that benefiting you?
We needed a way to easily perform our customer service and technical help desk issues from one platform while also having a content management solution to easily deliver release updates, changes and help articles to our users to reduce the amount of calls/emails the help center was getting day to day.
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